Understand Account Lifecycles: Difference between revisions

Understand Account Lifecycles (view source)

Revision as of 09:53, 21 November 2023

828 bytes added , 21 November 2023

m

→‎Overall Process for New Hires

Jking

Bureaucrats, Interface administrators, Administrators, Widget editors

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-{{abox
+{{AboxNew
- | name          = New User Accounts
+| name = Understand Tech Onboarding
- | summary       =
+| learning =
- | for_employees = Y
+| instruction =
- | for_students  =
+| community = x
- | for_parents   =
+| summ = Learn about the steps we take to create accounts for new employees
- | cat1          =
+| maintained = RS
- | cat2          =
+| year = 2023-2024
- | maintained    = RS
- | year          = 2016-2017
 }}
+__TOC__
-To request an account for new incoming employee, please open a ticket @ support.riverdale.edu
+==Overall Process for New Hires==
-=== Overall Process for New Hires ===
+#New employee submits a signed contract to Human Resources (HR)
-# New employee submits a signed contract to the Finance Office
+#HR creates Veracross record for new employee [Day 1]
-# HR completes a “New Employees” Google Form
+#*Technology/Registrar are automatically notified of the new Employee record overnight
-# Registrar enters new employee information into the system (based on "New Employees" Form)
+#Registrar reviews the record and enters information into Veracross (Ex: schedule) [Day 2]
-# Technology department is automatically notified of the new Employee record when the script runs overnight
+#Technology creates accounts for new employee (excluding phone extensions) [Day 3]
-# Technology department creates accounts for new employee (excluding phone extensions)
+#Technology will send account information to the new hire
-# Technology department will send account information to the new hire and/or primary department chair/supervisor
+#*The email new users receive directs them to our Getting Started Guide, and asks them to fill out a computer-request form.
-=== New Faculty Members Automatically Get the Following ===
+==New Faculty Members Automatically Receive the Following==
-* Active Directory Account (computer logon, WiFi, Schoology, and MyRiverdale access)
-* Google Account (GMail, Calendars, Drive, Groups, etc.)
+* Active Directory account (Okta, WiFi, printing)
-* Moodle account: learning.riverdale.edu
+* Google Account (Email, Calendars, Drive, Groups, etc.)
+* Schoology account = learning.riverdale.edu
 * A listing in our Emergency Notification System
-* VoiceMail-only phone extension with VoiceMail-to-Email enabled
+* Voicemail-only phone extension with Voicemail-to-Email enabled
+==New Employees that are Hired During the School Year==
+The supervisor can ensure an RCS account is created by creating a support ticket:
+# Log into ''support.riverdale.edu''
+# Create a new ticket
+# Select '''Provisioning'''
+# Select '''Employee User Account'''
+==New Students for Upcoming Academic Year==
+*Students enrolled for the coming school year will have accounts created automatically.
+*This is typically done in the middle of August
+== When an Employee Leaves Riverdale ==
+We ask the supervisor to fill out a ticket for '''EACH''' departing employee so we can process appropriately:
+# Log into ''support.riverdale.edu''
+# Create a new ticket
+# Select '''Provisioning'''
+# Select '''Employee User Account'''
+# Select '''Deactivate employee user account'''
+# Please fill out the questionnaire (one per employee). This creates the ticket so we can process the departing employee's account properly.