Understand Account Lifecycles

	Learning Instruction Community
Summary	Learn about the steps we take to create accounts for new employees
Author	Maintained by Jeremy Martinez
Help	Get help with this article
Status	in need of review.

Overall Process for New Hires

1. [Day 0] New employee submits a signed contract to Human Resources (HR)
2. [Day 1] HR creates a Veracross record for new employee
   • Technology/Registrar are automatically notified of the new Employee record overnight
3. [Day 2] Registrar reviews the record and enters information into Veracross (Ex: schedule)
4. [Day 3] Technology creates accounts for new employee
   • Technology will automatically send account information to the new hire as part of the account creation process
   • The email new users receive directs them to our Getting Started Guide, and asks them to fill out a computer-request form and contact their supervisor from their new account.

New Faculty Members Automatically Receive the Following

• Active Directory account (Okta, WiFi, printing)
• Google Account (Email, Calendars, Drive, Groups, etc.)
• Schoology account = learning.riverdale.edu
• A listing in our Emergency Notification System

New Employees Account Creation Timing

New Employees that are Hired on the School-Year Cycle

• We will create accounts for new faculty for the upcoming school year around July 1st
• We will create accounts for new admins for the upcoming school year around June 1st

New Employees that are Hired During the School Year, or you need an account earlier than above.

The supervisor can ensure an RCS account is created by creating a support ticket:

1. Log into support.riverdale.edu
2. Create a new ticket
3. Select Provisioning
4. Select Employee User Account

New Students for Upcoming Academic Year

• Students enrolled for the coming school year will have accounts created automatically
• This is typically done in the middle of August

When an Employee Leaves Riverdale

We ask the supervisor to fill out a ticket for EACH departing employee so we can process appropriately:

1. Log into support.riverdale.edu
2. Create a new ticket
3. Select Provisioning
4. Select Employee User Account
5. Select Deactivate employee user account
6. Please fill out the questionnaire (one per employee). This creates the ticket so we can process the departing employee's account properly.