View source for Understand Account Lifecycles

{{AboxNew
| name = Understand Tech Onboarding
| learning = 
| instruction = 
| community = x
| summ = Learn about the steps we take to create accounts for new employees
| maintained = JM
| year = 2024-2025
}}
__TOC__

==Overall Process for New Hires==

#New employee submits a signed contract to Human Resources (HR)
#HR creates a Veracross record for new employee [Day 1]
#*Technology/Registrar are automatically notified of the new Employee record overnight
#Registrar reviews the record and enters information into Veracross (Ex: schedule) [Day 2]
#Technology creates accounts for new employee [Day 3]
#Technology will send account information to the new hire
#*The email new users receive directs them to our Getting Started Guide, and asks them to fill out a computer-request form and contact their supervisor from their new account.

==New Faculty Members Automatically Receive the Following==

* Active Directory account (Okta, WiFi, printing)
* Google Account (Email, Calendars, Drive, Groups, etc.)
* Schoology account = learning.riverdale.edu
* A listing in our Emergency Notification System

==New Employees that are Hired During the School Year==
The supervisor can ensure an RCS account is created by creating a support ticket:
# Log into ''support.riverdale.edu''
# Create a new ticket
# Select '''Provisioning'''
# Select '''Employee User Account'''

==New Students for Upcoming Academic Year==

*Students enrolled for the coming school year will have accounts created automatically
*This is typically done in the middle of August

== When an Employee Leaves Riverdale ==
We ask the supervisor to fill out a ticket for '''EACH''' departing employee so we can process appropriately:
# Log into ''support.riverdale.edu''
# Create a new ticket
# Select '''Provisioning'''
# Select '''Employee User Account'''
# Select '''Deactivate employee user account'''
# Please fill out the questionnaire (one per employee). This creates the ticket so we can process the departing employee's account properly.