Understand Account Lifecycles: Difference between revisions

Understand Account Lifecycles (view source)

Revision as of 09:53, 21 November 2023

69 bytes added , 21 November 2023

m

→‎Overall Process for New Hires

Jking

Bureaucrats, Interface administrators, Administrators, Widget editors

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-{{abox
+{{AboxNew
- | name          = New User Accounts
+| name = Understand Tech Onboarding
- | summary       = Hiring a new employee? Go to the section of this document that corresponds with his/her start date. Wondering about a new/visiting/exchange student? Those details are here as well.
+| learning =
- | for_employees = Y
+| instruction =
- | for_students  =
+| community = x
- | for_parents   =
+| summ = Learn about the steps we take to create accounts for new employees
- | cat1          =  RCS Software and Services
+| maintained = RS
- | cat2          =
+| year = 2023-2024
- | maintained    = RS
- | year          = 2018-2019
 }}
+__TOC__
-=== Overall Process for New Hires ===
+==Overall Process for New Hires==
-# New employee submits a signed contract to the Finance Office
-# HR creates Veracross record for new employee
-# Registrar reviews the record and enters information into Veracross (Ex:schedule)
-# Technology department is automatically notified of the new Employee record when the script runs overnight
-# Technology department creates accounts for new employee (excluding phone extensions)
-# Technology department will send account information to the new hire and/or primary department chair/supervisor
-=== New Faculty Members Automatically Get the Following ===
+#New employee submits a signed contract to Human Resources (HR)
-* Active Directory Account (computer logon, WiFi, Schoology, and MyRiverdale access)
+#HR creates Veracross record for new employee [Day 1]
-* Google Account (GMail, Calendars, Drive, Groups, etc.)
+#*Technology/Registrar are automatically notified of the new Employee record overnight
-* Schoology account: learning.riverdale.edu
+#Registrar reviews the record and enters information into Veracross (Ex: schedule) [Day 2]
+#Technology creates accounts for new employee (excluding phone extensions) [Day 3]
+#Technology will send account information to the new hire
+#*The email new users receive directs them to our Getting Started Guide, and asks them to fill out a computer-request form.
+==New Faculty Members Automatically Receive the Following==
+* Active Directory account (Okta, WiFi, printing)
+* Google Account (Email, Calendars, Drive, Groups, etc.)
+* Schoology account = learning.riverdale.edu
 * A listing in our Emergency Notification System
-* VoiceMail-only phone extension with VoiceMail-to-Email enabled
+* Voicemail-only phone extension with Voicemail-to-Email enabled
-=== New Employees that are Hired During the School Year ===
-# Open a ticket @ https://support.riverdale.edu
-# Select '''Tech Support (Exact)'''
-# Select '''Need Something New?'''
-# Select '''New account creation request'''
-=== New Students for Upcoming Academic Year ===
+==New Employees that are Hired During the School Year==
-* Students enrolled for the coming school year will have accounts created automatically.
+The supervisor can ensure an RCS account is created by creating a support ticket:
-* This is typically done in the first two weeks of August
+# Log into ''support.riverdale.edu''
+# Create a new ticket
+# Select '''Provisioning'''
+# Select '''Employee User Account'''
-=== Lifecycle of Accounts for Departed People ===
+==New Students for Upcoming Academic Year==
-This spreadsheet outlines the various timelines for accounts of departed folks...
-https://docs.google.com/spreadsheets/d/1jedAYBqG0jCw1vh1GEnHM6pcbdMDrNLiTQwEhLuoZ1Q/edit#gid=0
+*Students enrolled for the coming school year will have accounts created automatically.
+*This is typically done in the middle of August
-{{SS}}
+== When an Employee Leaves Riverdale ==
+We ask the supervisor to fill out a ticket for '''EACH''' departing employee so we can process appropriately:
+# Log into ''support.riverdale.edu''
+# Create a new ticket
+# Select '''Provisioning'''
+# Select '''Employee User Account'''
+# Select '''Deactivate employee user account'''
+# Please fill out the questionnaire (one per employee). This creates the ticket so we can process the departing employee's account properly.