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| *After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box). If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu | | *After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box). If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu |
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| | | '''Please keep the shipping box and all packing material. |
| Best Practices for Using an RCS Device
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| Below are some best practices and points to consider when using your RCS issued device at home:
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| Web filtering & Content
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| For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety.
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| Apps, add-on’s or extensions
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| Applications, add-ons or extensions are not downloadable on managed devices. To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to support-ticket@riverdale.edu
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| Troubleshooting/Device Repair
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| If you begin to experience technical difficulties with your device, please send an email to support-ticket@riverdale.edu We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet.
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| If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following:
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| Submit a request to support-ticket@riverdale.edu
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| The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package
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| Once your replacement is received, please make sure to check the following:
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| The device turns on
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| The device connects to the internet
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| After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box). If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu
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| Please keep the shipping box and all packing material. | |
| In the event your device is defective, we will provide you with a shipping label to return the device. | | In the event your device is defective, we will provide you with a shipping label to return the device. |
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