Resolve Printing Errors on MacOS: Difference between revisions

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{{abox
{{AboxNew
| name         = Fix "Hold for Authentication" when printing?
| name = Resolve printing errors on MacOS
| summary      = This page describes how to fix a common printing error.
| learning =  
| for_employees = Yes
| instruction =  
| for_students  = Yes
| community = x
| for_parents  =  
| summ = Resolve printing errors and issues on MacOS
| cat1          = RCS Software and Services
| maintained = RS
| cat2          =
| year = 2024-2025
| maintained   = KS
| year         = 2021-2022
}}
}}
The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase on your Mac OS computer or the saved password in Credential Manager on your Windows computer. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.
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The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain (macOS) or Credential Manager (Windows). Your laptop cannot authenticate to the RCS print server to submit print jobs.


== Have you ever seen this? ==
== Have you ever seen this? ==
[[File:HoldForAuthentication.png|450 px]]
[[File:HoldForAuthentication.png|450 px]]


== What does "hold for authentication" mean? ==
== What does "Hold for Authentication" mean? ==
This message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.
This message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain. Your laptop is unable to authenticate to the RCS print server.


== How do I fix this? macOS ==
== macOS ==
If you're enrolled in [https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self Service] you can update your Keychain passphrase through the Self Service app.
If you're enrolled in [https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self Service] you can update your Keychain passphrase through the Self Service app.
# Open the Self Service app and log in with your RCS credentials
# Open the Self Service app and log in with your RCS credentials
# Select the "Keychain" Category on the right
# Select the '''Keychain''' Category on the right
# Click the "Update RCS-Print Keychain passphrase" policy
# Click the '''Update RCS-Print Keychain passphrase''' policy
# Follow the prompts for Username, Passphrase, and laptop password
# Follow the prompts for Username, Passphrase, and laptop password
# Your printing keychain passphrase is now updated
# Your printing keychain passphrase is now updated


== Windows 10 ==
== Windows 11 ==
# Open '''Control Panel''' and select '''Credential Manager''' (you may need to change the view from Category to Icons in the top right)  
# Open '''Control Panel''' and select '''Credential Manager''' (you may need to change the view from Category to '''Icons''' in the top right)  
# Under Windows Credentials click on '''carbon''', then click '''edit'''
# Under '''Windows Credentials''' click on '''carbon''', then click '''edit'''
# Change your passphrase and click Save.
# Change your passphrase and click '''Save'''

Latest revision as of 11:37, 16 September 2024

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SummaryResolve printing errors and issues on MacOS
AuthorMaintained by Rob Shin
HelpGet help with this article
StatusUp-to-date for the 2024-2025 school year.


The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain (macOS) or Credential Manager (Windows). Your laptop cannot authenticate to the RCS print server to submit print jobs.

Have you ever seen this?

HoldForAuthentication.png

What does "Hold for Authentication" mean?

This message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain. Your laptop is unable to authenticate to the RCS print server.

macOS

If you're enrolled in Self Service you can update your Keychain passphrase through the Self Service app.

  1. Open the Self Service app and log in with your RCS credentials
  2. Select the Keychain Category on the right
  3. Click the Update RCS-Print Keychain passphrase policy
  4. Follow the prompts for Username, Passphrase, and laptop password
  5. Your printing keychain passphrase is now updated

Windows 11

  1. Open Control Panel and select Credential Manager (you may need to change the view from Category to Icons in the top right)
  2. Under Windows Credentials click on carbon, then click edit
  3. Change your passphrase and click Save
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