Get Started with Tech at RCS (LS Students): Difference between revisions

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If you have any questions that are not answered here, please contact us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
If you have any questions that are not answered here, please contact us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].


== RCS Account Setup ==
==RCS Account Setup==
The following instructions will guide you step-by-step in setting up your RCS account and installing necessary web browser plug-ins.  
The following instructions will guide you step-by-step in setting up your RCS account and installing necessary web browser plug-ins.  


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The passphrase must:
The passphrase must:
*contain 12 or more characters (we recommend longer than the minimum length)
*contain 12 or more characters (we recommend longer than the minimum length)
*not contain your first name, last name or username
*not contain your first name, last name or username
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​
​
Follow the prompts to
Follow the prompts to
#Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address".
#Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address".
#Add your mobile phone number if you want the option to reset your passphrase via text message.
#Add your mobile phone number if you want the option to reset your passphrase via text message.
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#When the installation is complete, restart the browser.
#When the installation is complete, restart the browser.


==Google 2-Step Verification==
==Security Settings==  
Login to your Google Email. To ensure the safety/privacy of our school & it's employees we require all faculty and staff to enable 2-step authentication on their email address.  [https://myaccount.google.com/signinoptions/two-step-verification/enroll-welcome 2-Step Verification] requires you to KNOW something (the passphrase you already use) and HAVE something (typically your cell phone) in order to access your account.
 
# Click on the Gmail icon
# Login to your account using your RCS username and NEW passphrase
# You will be prompted to enable 2-step authentication.  Follow the procedures provided by Google to enable 2-step authentication
 
Please send an email to your department chair or supervisor so they know you can access our systems.
 
== Laptop Request ==
 
=== Full-time, Part-time teachers, Assistant Teachers, Administrators, Administrative staff ===
Please [https://docs.google.com/forms/d/e/1FAIpQLSfoPmLrOHthD9YDlURwcrh89dc7bOhiI3Iqg-S1qAuTz8_udw/viewform?usp=sf_link '''fill out our New Faculty Laptop Request Form'''], using your RCS Account, to indicate what device you prefer to use in your new role. 
 
Here are some things you should consider prior to choosing your device:
* The vast majority of our employees are MacBook or Chromebook users.
* If after you have begun using a device you find it does NOT fit your needs, we are happy to swap your device out for another that DOES.
* Below is a breakdown of what devices are predominately used by students within each division:
{| class="wikitable"
|-
! Division !!Grades !!Devices
|-
| Lower School ||3-5 ||1 to 1 Chromebook
|-
| Middle School ||6-8 ||1 to 1 Chromebook
|-
| Upper School ||9-12 ||BYOD (Bring Your Own Device) <br />Most students have Apple MacBooks and a handful of students have Windows PC's
|}
 
=== Finance, Security, Maintenance, Housekeeping, Grounds, Coaching, or other staff positions    ===
At this time, we do not automatically provide laptops to some employees. If you are in need of one to fulfill your job obligations, please contact your supervisor.
 
== New Faculty Tech Orientation: 2019 ==
RCS has a variety of programs and procedures that are important for all members of our community to be familiar with.  We will be hosting two sessions in August, one for new Lower School faculty and one for new Middle School/Upper School faculty.
 
=== Full-time faculty, Part-time faculty, Assistant Teachers  ===
Trainings which will take place:
* Lower School - Monday, August 19th, in the afternoon, as the last part of full day LS New Faculty Orientation (River Campus).
* Middle School/Upper School - Wednesday, August 21st, from 8:30am to 10:30am in the Mayo Lab (Hill Campus).
 
=== Administrators, Administrative staff, and other staff positions ===
Sign up for a one on one training session with someone from the technology department by emailing us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
 
== Security Settings ==  


Riverdale requires that you complete the following security measures upon laptop setup.
Riverdale requires that you complete the following security measures upon laptop setup.


'''On a Mac'''
'''On a Mac'''
* Enable [https://support.apple.com/en-us/HT205362 Find my iPhone/iPad/Mac].
 
* You can check the activation lock status of any iPhone or iPad by clicking [https://www.icloud.com/activationlock/ here].
*Enable [https://support.apple.com/en-us/HT205362 Find my iPhone/iPad/Mac].
*You can check the activation lock status of any iPhone or iPad by clicking [https://www.icloud.com/activationlock/ here].


'''On a PC'''
'''On a PC'''
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*All RCS issued ChromeBooks have GoGuardian. No setup necessary.
*All RCS issued ChromeBooks have GoGuardian. No setup necessary.


== Campus Tech Support ==
==Campus Tech Support==


Have a question about technology?  Try the following:
Have a question about technology?  Try the following:
* Submit a tech request to Web Help Desk at [https://support.riverdale.edu support.riverdale.edu].
 
* Email us at '''[mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]'''  
*Submit a tech request to Web Help Desk at [https://support.riverdale.edu support.riverdale.edu].
* Call x50 from any campus phone.
*Email us at '''[mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]'''  
* For more information about tech help, go [[Get help?|here]].
*Call x50 from any campus phone.
* For more information about available software, go [[Enroll in Self Service|here]].
*For more information about tech help, go [[Get help?|here]].
*For more information about available software, go [[Enroll in Self Service|here]].

Revision as of 12:19, 29 May 2020

This article is...
Summary.pngThe information here will guide you through the process of setting up your RCS Account and your laptop.
IntendedSP.pngIntended for
Students and Parents
Categories.pngCategorized under
RCS software and services
VI.jpgMaintained by
Vanessa Vazquez
2019-2020.pngin need of review.


The information here will guide you through the process of setting up your RCS account and your laptop. If you have any questions that are not answered here, please contact us at support-ticket@riverdale.edu.

RCS Account Setup

The following instructions will guide you step-by-step in setting up your RCS account and installing necessary web browser plug-ins.

Step 1: Logon

Go to https://my.riverdale.edu and enter your "RCS Username" and "passphrase". 

Step 2: Change your passphrase

After logging in you will be prompted to change your passphrase. We strongly encourage you to make a long passphrase that contains multiple words that are meaningful to you with a few digits thrown in.

The passphrase must:

  • contain 12 or more characters (we recommend longer than the minimum length)
  • not contain your first name, last name or username
  • be different from a previous passphrase you've used at RCS
  • contain at least one lowercase letter, uppercase letter, digit

Step 3: Setup account

Oktasetup.png

​ Follow the prompts to

  1. Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address".
  2. Add your mobile phone number if you want the option to reset your passphrase via text message.
  3. Choose a security question to answer if you forget your passphrase.
  4. Choose a security image.

When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen. This will complete the account creation process!

Okta Plug-In Installation

You may see a message that asks you to install an Okta browser plug-in the first time you log in to your RCS account.

OKTA Banner.png
  1. The plug-in must be installed for the software to operate.
  2. Click on the part of the message that says "click here to install".
  3. Start the installation and follow the onscreen instructions.
  4. When the installation is complete, restart the browser.

Security Settings

Riverdale requires that you complete the following security measures upon laptop setup.

On a Mac

On a PC

  • Go to https://preyproject.com/download
  • Click "Get Started"
  • Create a Prey account
  • Download Prey
  • Choose the download for Windows (XP and up)
  • Install the downloaded software package

On a ChromeBook

  • All RCS issued ChromeBooks have GoGuardian. No setup necessary.

Campus Tech Support

Have a question about technology?  Try the following:

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