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Get Riverdale Tech Help: Difference between revisions
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==E-mail [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]== | ==E-mail [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]== | ||
The easiest way to send in a written request. You'll actually get faster service if you do this rather than e-mailing your favorite tech. Your ticket will be automatically set to Medium priority. | The easiest way to send in a written request. You'll actually get faster service if you do this rather than e-mailing your favorite tech. Your ticket will be automatically set to '''''Medium priority'''''. | ||
==Submit a Tech Support Ticket== | ==Submit a Tech Support Ticket== | ||
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===Login=== | ===Login=== | ||
Log in to IIQ with your Riverdale | Log in to IIQ with your '''''Riverdale username''''' and '''''passphrase''''' using '''''Google SSO'''''.[[File:Screen Shot 2021-08-16 at 10.51.47 AM.png|thumb|alt=|268x268px|none]] | ||
===User Options=== | ===User Options=== | ||
[[File:IIQ_Home_Screen_Toolbar.png|alt=IIQ Home Screen Toolbar.png|1134x1134px]] | [[File:IIQ_Home_Screen_Toolbar.png|alt=IIQ Home Screen Toolbar.png|1134x1134px]] | ||
*Tickets - Shows your account's ticket history, also allows you to make comments and act on tickets still open. | *'''''Tickets''''' - Shows your account's ticket history, also allows you to make comments and act on tickets still open. | ||
*Assets - Shows you all assets assigned to you or marked as a favorite. | *'''''Assets''''' - Shows you all assets assigned to you or marked as a favorite. | ||
* | *'''''Search''''' - Search for tickets and assets in the system | ||
*'''''Help''''' - Get answers to frequently asked questions and access both the help and training centers | |||
*Help - Get answers to frequently asked questions and access both the help and training centers | *'''''Notification Bell''''' - listing of all notifications | ||
*Notification Bell - listing of all notifications | *'''''User Profile''''' - Allows you to change information about your IIQ profile. Add favorite assets and adjust notification types. User profile information should not be modified. | ||
*User Profile - Allows you to change information about your IIQ profile. Add favorite assets and adjust notification types. User profile information should not be modified. | |||
===New Ticket Screen=== | ===New Ticket Screen=== | ||
[[File:Ticket creation screen.png|thumb|714x714px|none]]<br clear="all"> | [[File:Ticket creation screen.png|thumb|714x714px|none]]<br clear="all"> | ||
[[Category:Family Resources]] | [[Category:Family Resources]] | ||