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===Wipe and reinstall fresh macOS===
===Wipe and reinstall fresh macOS===
If you are interested in an "out of box" experience, after backing up your data, please follow these detailed instructions from Apple on [https://support.apple.com/en-us/HT204904 How to reinstall macOS from macOS Recovery]. Β 
If you would like to hand in a completely wiped-clean laptop, (after backing up your data, of course,) please follow these detailed instructions from Apple on [https://support.apple.com/en-us/HT204904 How to reinstall macOS from macOS Recovery]. Β 


'''Note:''' All of the data on your Mac will be erased!
'''Note:''' All of the data on your Mac will be erased!
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Please contact Rob Shin for any questions or if you'd like assistance with this process.
Please contact Rob Shin for any questions or if you'd like assistance with this process.


=== Back Up All of Your Files ===
===Back Up All of Your Files===
It is essential to back up all of your files. There is always a risk of losing data when making changes to a system.
It is essential to back up all of your files. There is always a risk of losing data when making changes to a system.
* Google Drive
* My Documents folder
* Pictures
* Music


=== Perform Factory Reset (Windows 10 out of experience) ===
*Google Drive
# Plug in the charger so the laptop is running off wall power
*My Documents folder
# Click the Start button
*Pictures
# Type '''Settings''' and hit Enter
*Music
# Select '''Update & Security'''
# In the left hand menu, click on '''Recovery'''
# On the right side under '''Reset this PC''', click on '''Get started'''
# Choose '''Keep my files'''
# Click on '''Change settings'''
# Toggle the radio button to '''Off''' for the Preinstalled apps
# Hit '''Next''' and confirm to proceed with the factory reset


=== Selectively Uninstall RCS Applications ===
===Perform Factory Reset (Windows 10 out of experience)===
# Click on the Start button
Β 
# Type '''Control Panel''' and hit enter
#Plug in the charger so the laptop is running off wall power
# Click on '''Programs and Features'''
#Click the Start button
# You'll be presented with a list of all applications installed on your laptop. Right click on each one and uninstall:
#Type '''Settings''' and hit Enter
#* Google Drive File Stream (unless you'd like to link your personal Google account)
#Select '''Update & Security'''
#* Office 365 (unless you intend to purchase your own license)
#In the left hand menu, click on '''Recovery'''
#* Adobe CC products (RCS provided license will be expired)
#On the right side under '''Reset this PC''', click on '''Get started'''
#Choose '''Keep my files'''
#Click on '''Change settings'''
#Toggle the radio button to '''Off''' for the Preinstalled apps
#Hit '''Next''' and confirm to proceed with the factory reset
Β 
===Selectively Uninstall RCS Applications===
Β 
#Click on the Start button
#Type '''Control Panel''' and hit enter
#Click on '''Programs and Features'''
#You'll be presented with a list of all applications installed on your laptop. Right click on each one and uninstall:
#*Google Drive File Stream (unless you'd like to link your personal Google account)
#*Office 365 (unless you intend to purchase your own license)
#*Adobe CC products (RCS provided license will be expired)


==iPad==
==iPad==
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==Chromebook==
==Chromebook==
=== Perform Factory Reset ===
===Perform Factory Reset===
*After Tech has deprovision the device, follow the steps below. Β 
Β 
*After Tech has deprovision the device, follow the steps below.


# Turn off the Chromebook.
#Turn off the Chromebook.
# Press Esc+Refresh+Power. A yellow exclamation point (!) or "Please insert a recovery USB stick" is displayed.
#Press Esc+Refresh+Power. A yellow exclamation point (!) or "Please insert a recovery USB stick" is displayed.
# Press Ctrl+D to begin Developer mode, then press Enter.
#Press Ctrl+D to begin Developer mode, then press Enter.
# Press Space, then press Enter. The Chromebook deletes its local data, returning to its initial state. This can take approximately 40 minutes.
#Press Space, then press Enter. The Chromebook deletes its local data, returning to its initial state. This can take approximately 40 minutes.
# When the transition completes, press the space bar, then press Enter to return to verified mode.
#When the transition completes, press the space bar, then press Enter to return to verified mode.
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