Adjust Audio Levels on Projectors: Difference between revisions

Adjust Audio Levels on Projectors (view source)

Revision as of 09:25, 9 October 2020

127 bytes removed , 9 October 2020

→‎Troubleshooting sound issues

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-==Adjusting sound on Epson BrightLink projectors==
+==Adjusting sound in classrooms ==
-When you're connected to the Epson BrightLink Projector via HDMI, you will adjust the volume using the Epson Remote control volume buttons, as seen in the image below.
+'''Projector Volume'''
+When you're connected by the USB-C cable to an Epson, NEC or other projector in a classroom, you will need to adjust the volume using the volume buttons, as seen in the image below of an Epson-branded remote:
 [[File:Epson Volume Buttons.png|409x409px]]
-When you're connected to your projector via Apple TV, you can control volume using either your laptop (or ChromeBook) or the Projector remote.
+'''AppleTV volume'''
-==Troubleshooting sound issues==
+When you're using the Apple TV, the volume is controlled by both the slider on your laptop as well as the volume buttons on the projector remote. Please check to make sure that ''both'' your laptop ''and'' the projector have the volume set to a reasonable level, and neither are muted.
-#Make sure the volume isn't muted on the source site (YouTube, for example).
+==Troubleshooting sound issues in the classroom==
+*Make sure the volume isn't muted on the source site (YouTube, for example).
 [[File:Muted in YouTube.png|400 px]]
-#Raise the volume using the remote control for your projector.
+*Raise the speaker volume using the '''remote contro'''l for audio coming from your computer. The volume control on your laptop is disabled when using an Epson projector through USB-C/HDMI.
-#Navigate to System Preferences->Sound and make sure your "Output" is set to your projector or your room's Apple TV. It should '''not''' be set to "Internal Speakers".
+*Navigate to System Preferences > Sound and make sure the '''Output''' tab is set to the projector (Epson PJ) or your classroom's Apple TV. It should '''not''' be set to "Internal Speakers".
-#If you're connecting your laptop or ChromeBook through the HDMI Cable, make sure the audio plug is not connected. This will help ensure that the audio from your device is the audio sent to the speakers. If you have trouble with audio, read the article "How do I raise/lower the sound when I connect to the projector?"<br clear="all">
+*If you're connecting your laptop or ChromeBook through the USB-C Cable, make sure the audio plug is not connected. This will help ensure that the audio from your device is the audio sent to the speakers.
+*'''NOTE''': Most 3.5mm, or headphone cables of this kind were disconnected and removed from classrooms during the summer of 2020. If you see these cables connected, please unplug them.<br clear="all">
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 Please  [https://support.riverdale.edu Submit a Tech Request], or call X50, for more help.
-==Connecting your phone to play audio files==
+<br />
-[[File:Iphone headphone pic.jpg|300 px]]
-Only use the audio plug when you want to play music from your phone. In this case, it doesn't matter if the HDMI cable is also plugged in and you adjust volume from your phone, '''but the projector must be powered down'''.
-'''Note''': if you are connecting an iPhone 7 or greater, you will have to provide your own 3.5mm headphone to Lightning adaptor.
-If you're unable to get the volume level you like from the phone controls, submit a tech request, and we'll adjust the volume on the speaker.