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Care for LS Device: Difference between revisions
→Device Replacement/Repair
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We purchase accidental damage coverage and most broken screens and other minor issues will be covered under those policies. If the damage is beyond the scope of those policies we will at our discretion and best judgement ask families to pay for the repair or a device replacement. | We purchase accidental damage coverage and most broken screens and other minor issues will be covered under those policies. If the damage is beyond the scope of those policies we will at our discretion and best judgement ask families to pay for the repair or a device replacement. | ||
Families are responsible for replacing broken chargers with the equivalent OEM product (contact us for details if you find yourself in that situation). If there is a manufacturing defect or other non-user issue, we will investigate and determine the best course of action. | Families are responsible for replacing broken chargers with the equivalent OEM (Apple or Lenovo) product ([mailto:support-ticket@riverdale.edu contact us for details] if you find yourself in that situation). If there is a manufacturing defect or other non-user issue, we will investigate and determine the best course of action. | ||
===Device Packaging=== | ===Device Packaging=== | ||
Please keep the shipping box and all packing material. | Please keep the shipping box and all packing material. | ||
In the event your device is defective, we will provide you with a shipping label to return the device. | In the event your device is defective, we will provide you with a shipping label to return the device. | ||