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Care for LS Device: Difference between revisions
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== Connecting your device to WiFi == | ==Connecting your device to WiFi== | ||
=== Chromebook === | ===Chromebook=== | ||
# To connect to a wireless network, select the Status Tray. | #To connect to a wireless network, select the Status Tray. [[File:Image7.png|frameless]] | ||
# Select No network. | #Select No network. [[File:Image5.png|frameless]] | ||
# Scroll through the list and then select your wireless network. | #Scroll through the list and then select your wireless network. | ||
# If your wireless network is secured, enter the password, and then select Connect. | #If your wireless network is secured, enter the password, and then select Connect. [[File:Image2.png|frameless]] | ||
=== iPad === | ===iPad=== | ||
* From your Home screen, go to Settings > Wi-Fi. | *From your Home screen, go to Settings > Wi-Fi. | ||
* Turn on Wi-Fi. Your device will automatically search for available Wi-Fi networks. | *Turn on Wi-Fi. Your device will automatically search for available Wi-Fi networks. | ||
* Tap the name of the Wi-Fi network that you want to join. | *Tap the name of the Wi-Fi network that you want to join. | ||
* You will see the following options: | *You will see the following options: | ||
** ''My Networks'': Wi-Fi networks that you've connected with before. | **''My Networks'': Wi-Fi networks that you've connected with before. | ||
** ''Public Networks'': Available Wi-Fi networks that you've never connected with before. | **''Public Networks'': Available Wi-Fi networks that you've never connected with before. | ||
** ''Secure Networks'': Wi-fi networks that are password protected and have a [image] by their name. Enter the password and tap join. If you cannot tap join, the password you’ve entered is incorrect. | **''Secure Networks'': Wi-fi networks that are password protected and have a [image] by their name. Enter the password and tap join. If you cannot tap join, the password you’ve entered is incorrect. | ||
** After you join a network, you'll see [image] next to the network and [image] in the upper-left corner of your display | **After you join a network, you'll see [image] next to the network and [image] in the upper-left corner of your display | ||
Still do not see your network? Check out [https://support.apple.com/en-us/HT202639 this apple support page] for more information | Still do not see your network? Check out [https://support.apple.com/en-us/HT202639 this apple support page] for more information | ||
== Best Practices for Using an RCS Device == | ==Best Practices for Using an RCS Device== | ||
Below are some best practices and points to consider when using your RCS issued device at home: | Below are some best practices and points to consider when using your RCS issued device at home: | ||
=== Web filtering & Content === | ===Web filtering & Content=== | ||
For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety. | For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety. | ||
=== Apps, add-on’s or extensions === | ===Apps, add-on’s or extensions=== | ||
Applications, add-ons or extensions are not downloadable on managed devices. To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to support-ticket@riverdale.edu | Applications, add-ons or extensions are not downloadable on managed devices. To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to support-ticket@riverdale.edu | ||
=== Troubleshooting/Device Repair === | ===Troubleshooting/Device Repair=== | ||
If you begin to experience technical difficulties with your device, please send an email to support-ticket@riverdale.edu We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet. | If you begin to experience technical difficulties with your device, please send an email to support-ticket@riverdale.edu We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet. | ||
* If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following: | *If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following: | ||
* Submit a request to support-ticket@riverdale.edu | *Submit a request to support-ticket@riverdale.edu | ||
* The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package | *The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package | ||
* Once your replacement is received, please make sure to check the following: | *Once your replacement is received, please make sure to check the following: | ||
** The device turns on | **The device turns on | ||
** The device connects to the internet | **The device connects to the internet | ||
* After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box). If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu | *After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box). If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu | ||