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* or via email at [mailto:tech-support@riverdale.edu '''tech-support@riverdale.edu'''] | * or via email at [mailto:tech-support@riverdale.edu '''tech-support@riverdale.edu'''] | ||
''' | '''Note:''' Β | ||
* Please do NOT email one of us directly, you will get the fastest service via a tech support ticket! | * Please do NOT email one of us directly, you will get the fastest service via a tech support ticket! | ||
== Level 2: Remote viewing using Google Meet== | == Level 2: Remote viewing using Google Meet== | ||
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* Step 2: We'll ship you a device with a return shipping label and ask you to use the shipping box to return your damaged device to us. | * Step 2: We'll ship you a device with a return shipping label and ask you to use the shipping box to return your damaged device to us. | ||
==How to get Asset and/or Serial info== | |||
* Asset numbers are located on the barcode affixed to the back or bottom of a school-owned device, they are typically 4-5 digits. | * Asset numbers are located on the barcode affixed to the back or bottom of a school-owned device, they are typically 4-5 digits. | ||
* For the serial number on macOS go to the Apple Menu > About This Mac and the serial number will be at the bottom above the System Report... and Software Update... buttons. | * For the serial number on macOS go to the Apple Menu > About This Mac and the serial number will be at the bottom above the System Report... and Software Update... buttons. | ||
* For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number. | * For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number. |