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Get remote tech support: Difference between revisions

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* or via email at [mailto:tech-support@riverdale.edu '''tech-support@riverdale.edu''']
* or via email at [mailto:tech-support@riverdale.edu '''tech-support@riverdale.edu''']


'''Notes:''' Β 
'''Note:''' Β 
* Please do NOT email one of us directly, you will get the fastest service via a tech support ticket!
* Please do NOT email one of us directly, you will get the fastest service via a tech support ticket!
* If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed.
** Asset numbers are located on the barcode affixed to the back or bottom of a school-owned device, they are typically 4-5 digits.
** For the serial number on macOS go to the Apple Menu > About This Mac and the serial number will be at the bottom above the System Report... and Software Update... buttons.
** For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number.


== Level 2: Remote viewing using Google Meet==
== Level 2: Remote viewing using Google Meet==
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* Step 2: We'll ship you a device with a return shipping label and ask you to use the shipping box to return your damaged device to us.
* Step 2: We'll ship you a device with a return shipping label and ask you to use the shipping box to return your damaged device to us.


===How to get Asset and/or Serial info===
==How to get Asset and/or Serial info==
* Asset numbers are located on the barcode affixed to the back or bottom of a school-owned device, they are typically 4-5 digits.
* Asset numbers are located on the barcode affixed to the back or bottom of a school-owned device, they are typically 4-5 digits.
* For the serial number on macOS go to the Apple Menu > About This Mac and the serial number will be at the bottom above the System Report... and Software Update... buttons.
* For the serial number on macOS go to the Apple Menu > About This Mac and the serial number will be at the bottom above the System Report... and Software Update... buttons.
* For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number.
* For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number.