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Get remote tech support: Difference between revisions
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If the issues experienced on a school-owned device cannot be solved via remote support, we may request that you ship the device back to the school. | If the issues experienced on a school-owned device cannot be solved via remote support, we may request that you ship the device back to the school. | ||
* Step 1: Please create a helpdesk ticket with all the required details | * Step 1: Please create a helpdesk ticket with all the required details | ||
** | * [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa '''Submit a tech support ticket'''] via the web | ||
** | * or via email at [mailto:tech-support@riverdale.edu '''tech-support@riverdale.edu'''] | ||
** | |||
'''Notes:''' | |||
* Please do NOT email one of us directly, you will get the fastest service via a tech support ticket! | |||
* If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed. | |||
** Asset numbers are located on the barcode affixed to the back or bottom of a school-owned device, they are typically 4-5 digits. | |||
** For the serial number on macOS go to the Apple Menu > About This Mac and the serial number will be at the bottom above the System Report... and Software Update... buttons. | |||
** For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number. | |||
* Step 2: We'll ship you a device with a return shipping label and ask you to use the shipping box to return your damaged device to us. | * Step 2: We'll ship you a device with a return shipping label and ask you to use the shipping box to return your damaged device to us. | ||