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For information on how to Set up remote access to your computer or Sharing your computer with someone else, please see the [https://support.google.com/chrome/answer/1649523?co=GENIE.Platform%3DDesktop&hl=en '''documentation provided by Google''']. | For information on how to Set up remote access to your computer or Sharing your computer with someone else, please see the [https://support.google.com/chrome/answer/1649523?co=GENIE.Platform%3DDesktop&hl=en '''documentation provided by Google''']. | ||
==Level 4: If we can't fix it remotely == | ==Level 4: If the device damage and/or we can't fix it remotely== | ||
If the issues experienced on a school-owned device cannot be solved via remote support, we may request that you ship the device back to the school. | If the issues experienced on a school-owned device cannot be solved via remote support, we may request that you ship the device back to the school. Β | ||
* Step 1: Please create a helpdesk ticket with all the required details | |||
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* Step 2: We'll ship you a device with a return shipping label and ask you to use the shipping box to return your damaged device to us. |
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