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Get remote tech support: Difference between revisions
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'''Notes:''' | '''Notes:''' | ||
Please do NOT email one of us directly, you will get the fastest service via a tech support ticket! | * Please do NOT email one of us directly, you will get the fastest service via a tech support ticket! | ||
If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed. | * If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed. | ||
* Asset numbers are located on the barcode affixed to the back or bottom of a school-owned device, they are typically 4-5 digits. | ** Asset numbers are located on the barcode affixed to the back or bottom of a school-owned device, they are typically 4-5 digits. | ||
* For the serial number on macOS go to the Apple Menu > About This Mac and the serial number will be at the bottom above the System Report... and Software Update... buttons. | ** For the serial number on macOS go to the Apple Menu > About This Mac and the serial number will be at the bottom above the System Report... and Software Update... buttons. | ||
* For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number. | ** For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number. | ||
== Level 2: Remote viewing using Google Meet== | == Level 2: Remote viewing using Google Meet== | ||