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Get remote tech support: Difference between revisions
→Level 1: Phone/Email based support
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* or via email at [mailto:tech-support@riverdale.edu '''tech-support@riverdale.edu'''] | * or via email at [mailto:tech-support@riverdale.edu '''tech-support@riverdale.edu'''] | ||
''' | '''Notes:''' | ||
Please do NOT email one of us directly, you will get the fastest service via a tech support ticket! | |||
If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed. | |||
* Asset numbers are located on the barcode affixed to the back or bottom of a school-owned device, they are typically 4-5 digits. | * Asset numbers are located on the barcode affixed to the back or bottom of a school-owned device, they are typically 4-5 digits. | ||
* For the serial number on macOS go to the Apple Menu > About This Mac and the serial number will be at the bottom above the System Report... and Software Update... buttons. | * For the serial number on macOS go to the Apple Menu > About This Mac and the serial number will be at the bottom above the System Report... and Software Update... buttons. | ||