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Get Riverdale Tech Help: Difference between revisions

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You can read through the short introduction below, or just {{tsreq}} to dive right in.
You can read through the short introduction below, or just {{tsreq}} to dive right in.
=== Login ===
Log in to WHD with your Riverdale domain username and password.
[[Image:WHDLogin.gif|thumbnail|400 px]]<br clear="all">
=== User Options ===
[[Image:WHDTopBtns14.png|thumbnail|400 px]]<br clear="all">
* Request - Brings you to the Help Request screen.
* History - Shows you a list of all the cases you have created and allows you to make comments and act on cases still open.
* Assets - Shows you all assets assigned to you. Uncheck "Reservable," then click "Search."
* FAQs - Shows you answers to frequently asked questions.
* User Profile - Allows you to change information about your WHD profile. This information should not be modified.
=== Help Request screen ===
[[Image:WHDHlpReqTop.gif|thumbnail|400 px]]<br clear="all">
=== Ticket priorities and our response times===
=== Ticket priorities and our response times===
Below are the list of priorities which are found under the '''"Status & Schedule"''' section of the ticket. Each priority determines the sense of urgency in resolving a ticket. We may change the priority you put on a ticket Β 
Below are the list of priorities which are found under the '''"Status & Schedule"''' section of the ticket. Each priority determines the sense of urgency in resolving a ticket. We may change the priority you put on a ticket Β 
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|5 minutes
|5 minutes
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=== Login ===
Β 
Log in to WHD with your Riverdale domain username and password.
Β 
[[Image:WHDLogin.gif|thumbnail|400 px]]<br clear="all">
Β 
=== User Options ===
Β 
[[Image:WHDTopBtns14.png|thumbnail|400 px]]<br clear="all">
Β 
* Request - Brings you to the Help Request screen.
* History - Shows you a list of all the cases you have created and allows you to make comments and act on cases still open.
* Assets - Shows you all assets assigned to you. Uncheck "Reservable," then click "Search."
* FAQs - Shows you answers to frequently asked questions.
* User Profile - Allows you to change information about your WHD profile. This information should not be modified.
Β 
=== Help Request screen ===
Β 
[[Image:WHDHlpReqTop.gif|thumbnail|400 px]]<br clear="all">