Fix "Hold for Authentication" when printing

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This article is...
Summary.png This page describes how to fix a common printing error.
IntendedES.png Intended for
Employees and Students
Categories.png Categorized under
RCS software and services
KS.jpg Maintained by
Kent Seidler
2016-2017.png in need of review.


The "Hold for Authentication" message appears when you try to print after changing your RCS password and you haven't updated your printing keychain password on your Mac OS computer. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.

Have you ever seen this?

HoldForAuthentication.png

What does "hold for authentication" mean?

This message appears when you try to print after changing your RCS password and you haven't updated your printing keychain password. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.

How do I fix this? macOS

If you're enrolled in Self Service you can update your Keychain Password through the Self Service app.

  1. Open the Self Service app and log in with your RCS credentials
  2. Select the "Keychain" Category on the right
  3. Click the "Update RCS-Print Keychain Password" policy
  4. Follow the prompts for Username and Password
  5. Your printing keychain password is now updated
  6. The first time you print you will be prompted for your laptop password on this screen
    Keychain NetAuthSysAgent prompt.png
    • Then click 'Always Allow' to not see this again

Windows 7, 8, 8.1, and 10

  1. Open Control Panel and select Credential Manager (you may need to change the view from Category to Icons in the top right)
  2. Under Windows Credentials click on carbon, then click edit
  3. Change your password and click Save.

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