Access and set up the phone system

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SummaryGet started with RingCentral
AuthorMaintained by Brian Clough
HelpGet help with this article
StatusUp-to-date for the 2024-2025 school year.

Login to RingCentral (Web)

  1. In you browser navigate to https://login.ringcentral.com/
  2. Click Google under the Or sign in with banner
  3. Login using Riverdale account

Install RingCentral (iOS/Android App)

On your laptop

  1. Navigate https://www.ringcentral.com/download.html and click the corresponding Download link
    1. If you have a Mac you may get another option to specify your Mac's chipset. Choose Mac with Apple chip
  2. Run the file that downloads and install RingCentral and use the same login method detailed above

On your mobile device

  1. Open the iOS App Store or Google Play Store and search for “RingCentral”
  2. Install RingCentral. Please ignore any and all other RingCentral apps at this time
  3. Open the RingCentral app and login with your Riverdale account in the same method outlined above

Configure Voicemail

Set Voicemail PIN

  1. After logging in whether on browser, desktop app or mobile app go to Settings > Phone > Voicemail settings > Voicemail PIN
  2. Set a 6-10 digit PIN to access your voicemail.

Setup Voicemail Greeting

Via Browser, desktop or mobile app

  1. After logging in whether on browser, desktop app or mobile app go to Settings > Phone > Voicemail settings > Voicemail greeting > Change the dropdown from Default to Custom
  2. You will see the audio file greyed out and have a small red record button to the right. Click the small red record button and you will be given the choice to record:
    • Using your Computer Microphone
    • Have RingCentral call your phone to record
    • Import an .mp3 or .wav file.
  3. For the easiest recording option, select Computer Microphone, press the small red record button again and start your greeting, press again to stop.
  4. If you are satisfied press Save in the lower right corner.

Via desk phone

Press the voicemail button on the device or dial *86 to access your voicemail box.

  1. Using your phone's dial pad, enter the extension's PIN, then press # (pound key).
  2. Press 2 for Account Administration.
  3. Press 2 to record your voicemail greeting.
  4. Record your greeting after the beep. Press the # (pound key) after you finish recording.
  5. Press 1 to save your greeting. You will then have the option to:
    • Press 2 to listen to the greeting you have recorded
    • Press 3 to re-record the greeting
    • Press 4 to revert to the system's default greeting

Accessing Voicemail

  1. In browser voicemails are displayed on the main page after logging in
  2. On mobile and desktop apps go to the Phone Tab and then Voicemail subhead to see all available messages
  3. On your desk phone press the voicemail button or dial *86 and then input your PIN when prompted.

Note: After recording a greeting you can click the down arrow to the right of your greeting to save a copy. This is a handy way to backup your audio so you don't have to re-record it if for some reason it becomes unavailable.

Set Work Schedule

On mobile

  1. Go to the Settings in the upper-right corner then Call rules and voicemail and under My Work Day tap Work hours and set your hours and days and make sure to click Save in the upper-right corner.

On Desktop

  1. Go to the Settings in the menu on the left side then Phone > Call rules and voicemail and under Work hours and set your hours and days and make sure to click Save.
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