View source for Access and set up the phone system

{{AboxNew
| name = RingCentral
| learning = 
| instruction = x
| community = x
| summ = Get started with RingCentral
| maintained = BC
| year = 2024-2025
}}
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== Login to RingCentral (Web) ==

# In you browser navigate to https://login.ringcentral.com/
# Click '''''Google''''' under the '''''Or sign in with''''' banner
# Login using '''''Riverdale account'''''

== Install RingCentral (iOS/Android App) ==

=== On your laptop ===

# Navigate https://www.ringcentral.com/download.html and click the corresponding '''''Download link'''''
## If you have a Mac you may get another option to specify your Mac's chipset. '''''Choose Mac with Apple chip'''''
# Run the file that downloads and install RingCentral and use the same login method detailed above

=== On your mobile device ===

# Open the '''''iOS App Store''''' or '''''Google Play Store''''' and search for “RingCentral” 
# Install '''''RingCentral'''''. Please ignore any and all other RingCentral apps at this time
# Open the '''''RingCentral app''''' and login with your Riverdale account in the same method outlined above

== Configure Voicemail ==

=== Set Voicemail PIN ===

# After logging in whether on browser, desktop app or mobile app go to '''''Settings''''' > '''''Phone''''' > '''''Voicemail settings''''' > '''''Voicemail PIN'''''
# Set a '''''6-10 digit PIN''''' to access your voicemail.

=== Setup Voicemail Greeting ===
==== Via Browser, desktop or mobile app ====
# After logging in whether on browser, desktop app or mobile app go to '''''Settings''''' > '''''Phone > Voicemail settings''''' > '''Voicemail greeting'''  > '''''Change the dropdown from Default to Custom''''' 
# You will see the '''''audio file greyed out''''' and have a '''''small red record button''''' to the right. Click '''''the small red record button''''' and you will be given the choice to record:
#* Using your '''''Computer Microphone'''''
#* Have RingCentral '''''call your phone''''' to record
#* Import an '''''.mp3''''' or '''''.wav''''' file. 
# For the easiest recording option, select '''''Computer Microphone,''''' press the '''''small red record button''''' again and start your greeting, press again to stop. 
# If you are satisfied press '''''Save''''' in the lower right corner.

==== Via desk phone ====
Press the '''''voicemail button''''' on the device or dial '''''*86''''' to access your voicemail box.
# Using your phone's dial pad, enter the '''''extension's PIN''''', then press '''''#''''' (pound key).
# Press '''''2''''' for '''''Account Administration'''''.
# Press '''''2''''' to record your '''''voicemail greeting'''''.
# Record your greeting after the beep. Press the '''''#''''' (pound key) after you finish recording.
# Press '''''1''''' to save your greeting. You will then have the option to:
#* Press '''''2''''' to listen to the greeting you have recorded
#* Press '''''3''''' to re-record the greeting
#* Press '''''4''''' to revert to the system's default greeting

=== Accessing Voicemail ===

# In browser voicemails are displayed on the main page after logging in
# On mobile and desktop apps go to the '''''Phone Tab''''' and then '''''Voicemail''''' subhead to see all available messages
# On your desk phone press the '''''voicemail button''''' or dial '''''*86''''' and then input your '''''PIN''''' when prompted.
''Note: After recording a greeting you can click the down arrow to the right of your greeting to save a copy. This is a handy way to backup your audio so you don't have to re-record it if for some reason it becomes unavailable.''

== Set Work Schedule ==
=== On mobile ===
# Go to the '''''Settings''''' in the upper-right corner then '''''Call rules and voicemail''''' and under ''My Work Day'' tap '''''Work hours''''' and set your hours and days and make sure to click '''''Save''''' in the upper-right corner.

=== On Desktop ===

# Go to the '''''Settings''''' in the menu on the left side then '''''Phone > Call rules and voicemail''''' and under '''''Work hours''''' and set your hours and days and make sure to click '''''Save'''''.

== On Demand Call Recording ==
=== On Deskphone ===
# Press '''''* 9''''' and then to end recording press '''''* 9''''' again.

=== On Mobile or Desktop ===

# After placing or receiving a call press the '''''Record''''' button on the dialpad. When finished press '''''Stop'''''