Understand Account Lifecycles: Difference between revisions

Understand Account Lifecycles (view source)

Revision as of 15:37, 7 February 2020

1,022 bytes added , 7 February 2020

→‎When an Employee Leaves Riverdale

Rshin

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-To request an account for new incoming employee, please open a ticket @ support.riverdale.edu
+{{abox
+ | name          = New User Accounts
+ | summary       = Hiring a new employee? Go to the section of this document that corresponds with his/her start date. Wondering about a new/visiting/exchange student? Those details are here as well.
+ | for_employees = Y
+ | for_students  =
+ | for_parents   =
+ | cat1          =  RCS Software and Services
+ | cat2          =
+ | maintained    = RS
+ | year          = 2019-2020
+}}
-=== Overall Process for New Hires ===
+===Overall Process for New Hires===
-# New employee submits a signed contract to the Finance Office
-# HR completes a “New Employees” Google Form
-# Registrar enters new employee information into the system (based on "New Employees" Form)
-# Technology department is automatically notified of the new Employee record when the script runs overnight
-# Technology department creates accounts for new employee (excluding phone extensions)
-# Technology department will send account information to the new hire and/or primary department chair/supervisor
-=== New Faculty Members Automatically Get the Following ===
+#New employee submits a signed contract to the Finance Office
-* Active Directory Account (computer logon, WiFi, WHD, Schoology, and MyRiverdale access)
+#HR creates Veracross record for new employee
-* Google Account (GMail, Calendars, Drive, Groups, etc.)
+#Registrar reviews the record and enters information into Veracross (Ex:schedule)
-* Moodle account: learning.riverdale.edu
+#Technology department is automatically notified of the new Employee record when the script runs overnight
-* A listing in our Emergency Notification System
+#Technology department creates accounts for new employee (excluding phone extensions)
-* VoiceMail-only phone extension with VoiceMail-to-Email enabled
+#Technology department will send account information to the new hire
+===New Faculty Members Automatically Get the Following===
+*Active Directory account (WiFi, Okta, printing)
+*Google Account (GMail, Calendars, Drive, Groups, etc.)
+*Schoology account: learning.riverdale.edu
+*A listing in our Emergency Notification System
+*VoiceMail-only phone extension with VoiceMail-to-Email enabled
+===New Employees that are Hired During the School Year===
+#Open a ticket @ https://support.riverdale.edu
+#Select '''Tech Support (Exact)'''
+#Select '''Need Something New?'''
+#Select '''New account creation request'''
+===New Students for Upcoming Academic Year===
+*Students enrolled for the coming school year will have accounts created automatically.
+*This is typically done in the middle of August
+=== When an Employee Leaves Riverdale ===
+We ask the supervisor to fill out a ticket so we can process the departing account:
+# Log into ''support.riverdale.edu''
+# Choose '''Tech Support (Exact)'''
+# Choose '''Account Issue'''
+# Choose '''Departing Employee'''
+# Please fill out the questionnaire. This creates the ticket so we can process the departing employee's account properly.
+{{SS}}