Resolve Printing Errors on MacOS: Difference between revisions
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The "Hold for Authentication" message appears when you try to print after changing your RCS | | name = Resolve printing errors on MacOS | ||
| learning = | |||
| instruction = | |||
| community = x | |||
| summ = Resolve printing errors and issues on MacOS | |||
| maintained = RS | |||
| year = 2023-2024 | |||
}} | |||
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The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase on your Mac OS computer or the saved password in Credential Manager on your Windows computer. Thus your laptop cannot authenticate to the RCS print server to print your print jobs. | |||
== Have you ever seen this? == | == Have you ever seen this? == | ||
[[File:HoldForAuthentication.png| | [[File:HoldForAuthentication.png|450 px]] | ||
== What does "hold for authentication" mean? == | == What does "hold for authentication" mean? == | ||
This message appears when you try to print after changing your RCS | This message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase. Thus your laptop cannot authenticate to the RCS print server to print your print jobs. | ||
== How do I fix this? == | == How do I fix this? macOS == | ||
If you're enrolled in [https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self Service] you can update your Keychain | If you're enrolled in [https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self Service] you can update your Keychain passphrase through the Self Service app. | ||
# Open the Self Service app and log in with your RCS credentials | # Open the Self Service app and log in with your RCS credentials | ||
# Select the "Keychain" Category on the right | # Select the "Keychain" Category on the right | ||
# Click the "Update RCS-Print Keychain | # Click the "Update RCS-Print Keychain passphrase" policy | ||
# Follow the prompts for Username and | # Follow the prompts for Username, Passphrase, and laptop password | ||
# Your printing keychain | # Your printing keychain passphrase is now updated | ||
== Windows 10 == | |||
# Open '''Control Panel''' and select '''Credential Manager''' (you may need to change the view from Category to Icons in the top right) | |||
# Under Windows Credentials click on '''carbon''', then click '''edit''' | |||
# Change your passphrase and click Save. |
Revision as of 14:48, 15 June 2023
Summary | Resolve printing errors and issues on MacOS |
---|---|
Author | Maintained by Rob Shin |
Help | Get help with this article |
Status | in need of review. |
The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase on your Mac OS computer or the saved password in Credential Manager on your Windows computer. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.
Have you ever seen this?
What does "hold for authentication" mean?
This message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.
How do I fix this? macOS
If you're enrolled in Self Service you can update your Keychain passphrase through the Self Service app.
- Open the Self Service app and log in with your RCS credentials
- Select the "Keychain" Category on the right
- Click the "Update RCS-Print Keychain passphrase" policy
- Follow the prompts for Username, Passphrase, and laptop password
- Your printing keychain passphrase is now updated
Windows 10
- Open Control Panel and select Credential Manager (you may need to change the view from Category to Icons in the top right)
- Under Windows Credentials click on carbon, then click edit
- Change your passphrase and click Save.