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Prepare Apple Device for Return: Difference between revisions
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Mvanmierlo moved page Resetting & Erasing a macOS laptop or iOS device for return to Prepare Apple Device for Return
(Created page with "When you return a Riverdale-provided Mac Laptop or iPad/iPhone to the Technology Department, you must make sure that you follow the steps below to disable '''Find My iPad (iPhone)''' (see above) and to delete (iPad) or logout from (laptop) your iCloud account. You '''must''' reset your iPad to factory settings before you return it. If you have forgotten the passcode for your iPad and cannot reset it yourself, '''and''' [http://www.apple.com/icloud/find-my-iphone.html Fin...") |
Mvanmierlo (talk | contribs) m (Mvanmierlo moved page Resetting & Erasing a macOS laptop or iOS device for return to Prepare Apple Device for Return) |
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{{AboxNew | |||
| name = Prepare Apple Device for Return | |||
| learning = | |||
| instruction = | |||
| community = x | |||
| summ = A quick guide for erasing and resetting your device for return | |||
| maintained = JM | |||
| year = 2023-2024 | |||
}} | |||
__TOC__ | |||
When you return a Riverdale-provided Mac Laptop or iPad/iPhone to the Technology Department, you must make sure that you follow the steps below to disable '''Find My iPad (iPhone)''' (see above) and to delete (iPad) or logout from (laptop) your iCloud account. You '''must''' reset your iPad to factory settings before you return it. If you have forgotten the passcode for your iPad and cannot reset it yourself, '''and''' [http://www.apple.com/icloud/find-my-iphone.html Find My Device] is still enabled, please inform the Technology Department. On a returned laptop, it is suggested that you remove any personal documents in your user account. Laptops will be wiped clean (digitally and physically) for you by the Tech department and we won't login to inspect any files or data. | When you return a Riverdale-provided Mac Laptop or iPad/iPhone to the Technology Department, you must make sure that you follow the steps below to disable '''Find My iPad (iPhone)''' (see above) and to delete (iPad) or logout from (laptop) your iCloud account. You '''must''' reset your iPad to factory settings before you return it. If you have forgotten the passcode for your iPad and cannot reset it yourself, '''and''' [http://www.apple.com/icloud/find-my-iphone.html Find My Device] is still enabled, please inform the Technology Department. On a returned laptop, it is suggested that you remove any personal documents in your user account. Laptops will be wiped clean (digitally and physically) for you by the Tech department and we won't login to inspect any files or data. | ||
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==macOS Return Procedures== | ==macOS Return Procedures== | ||
If you are returning a macOS device which is owned by RCS follow these instructions before turning in your device: | |||
#'''Sign out of iCloud''' - Go to System Prefs > Apple ID > Select iCloud > Uncheck all options, including Find My Mac > Click Overview > Click 'Sign Out' | |||
#'''Back up Data''' - Please back up any personal data from your device as the device will be wiped once it is turned in. | |||
The tech department will wipe and reinstall macOS on this device as soon as the device it turned in. | |||