Prepare Apple Device for Return
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| Summary | A quick guide for erasing and resetting your device for return |
| Author | Maintained by Jeremy Martinez |
| Help | Get help with this article |
| Status | Up-to-date for the 2024-2025 school year. |
When you return a Riverdale-provided Mac Laptop or iPad/iPhone to the Technology Department, you must make sure that you follow the steps below to disable Find My iPad (iPhone) (see above) and to delete (iPad) or logout from (laptop) your iCloud account. You must reset your iPad to factory settings before you return it. If you have forgotten the passcode for your iPad and cannot reset it yourself, and Find My Device is still enabled, please inform the Technology Department. On a returned laptop, it is suggested that you remove any personal documents in your user account. Laptops will be wiped clean (digitally and physically) for you by the Tech department and we won't login to inspect any files or data.
iPad Return Procedures
If you are returning an iPad which is managed by RCS, or you have a self-managed iPad, follow these instructions.
- Erase all Content and Settings - reset the iPad to factory settings by going to Settings > General > Reset > Erase All Content and Settings. You will need to type the device passcode. Here you will be prompted to sign out of iCloud/Find My. Enter in your Apple ID password to disable and continue with Erasing.
Once the iPad has been wiped clean, it offers the setup Hello! screen. Power down by holding down the power button on the iPad, and swipe the "slide to power off" button. Return the device to a member of the Tech Department and indicate you have followed these instructions.
macOS Return Procedures
If you are returning a macOS device which is owned by RCS follow these instructions before turning in your device:
- Sign out of iCloud - Go to System Prefs > Apple ID > Select iCloud > Uncheck all options, including Find My Mac > Click Overview > Click 'Sign Out'
- Back up Data - Please back up any personal data from your device as the device will be wiped once it is turned in.
The tech department will wipe and reinstall macOS on this device as soon as the device it turned in.