Get remote tech support: Difference between revisions

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	==Level 4: If we can't fix it remotely ==		==Level 4: If we can't fix it remotely ==
	If the issues experienced on a school-owned device cannot be solved via remote support, we may request that you ship the device back to the school. In this scenario, we'd ship you a device with a return shipping label and ask you to use the shipping box to return your device to us.		If the issues experienced on a school-owned device cannot be solved via remote support, we may request that you ship the device back to the school. In this scenario, we'd ship you a device with a return shipping label and ask you to use the shipping box to return your device to us. You will receive an update in regards to your device if the unit had to be replaced, etc. You will not be charged for any student-based laptop that was provided by Riverdale Country School (Lenovo Chromebook).