Get Started with Tech at RCS (Employees): Difference between revisions

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{{abox
{{AboxNew
| name         = Get started with tech at RCS?
| name = Get Started with Tech at RCS (Employees)
| summary      = The information here will guide you through the process of setting up your RCS account and your laptop.
| learning =  
| for_employees = Y
| instruction =  
| for_students  = Y
| community = x
| for_parents  =  
| summ = Guide to get started with tech as a RCS Employee
| cat1          =  RCS software and services
| maintained = MR
| cat2          =
| year = 2023-2024
| maintained   = MR
| year         = 2018-2019
}}
}}
__TOC__


==Getting Started At Riverdale==
::[[File:Welcomeriverdale.png|400 px]]<br clear="all">
The information here will guide you through the process of setting up your RCS account and your laptop.  
The information here will guide you through the process of setting up your RCS account and your laptop.  
If you have any questions that are not answered here, please contact us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].


Please note: Training is highly recommended prior to the start of the school year.  During your training time you will receive information about the various systems we use at RCS and have a better understanding of how our school operates within the digital world. 
==RCS Account Setup==
 
The following instructions will guide you step-by-step in setting up your RCS account and installing necessary web browser plug-ins.  
If you have any questions that are not answered here, feel free to contact us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
 
== RCS Account Setup ==
The following instructions will guide you step-by-step in setting up your RCS account and installing the necessary web browser plug-ins.  


===Step 1: Logon===
===Step 1: Logon===
Go to [https://my.riverdale.edu https://my.riverdale.edu] and enter your "RCS Username" and "Password". 
Go to https://my.riverdale.edu and enter your "RCS Username" and "passphrase". 


::[[File:Signin.png|400 px]]<br clear="all">
===Step 2: Change your passphrase===
After logging in, you will be prompted to change your passphrase. We strongly encourage you to make a long passphrase that contains multiple words that are meaningful to you with a few digits thrown in.


===Step 2: Change your password===
The passphrase must:
After logging in you will be prompted to change your password.


::[[File:Pswdchange.png|400 px]]<br clear="all">
*Contain 12 or more characters (we recommend longer than the minimum length)
 
*Not contain your first name, last name or username
Your new password must include three of the following four character types:
*Be different from a previous passphrase you've used at RCS
*lowercase letters
*Contain at least one lowercase letter, uppercase letter, digit
*uppercase letters
*numbers
*symbols
 
In addition, the password must:
*contain 8 or more characters (we recommend longer than the minimum length)
*not contain your first name, last name or username
*be different from a previous password you've used at RCS
 
Examples of valid passwords
*H0neyD3w!!
*1234GoodBye
*T33th2015
*Twinkle Twinkle Little Star  (spaces count as characters)


===Step 3: Setup account===
===Step 3: Setup account===
[[File:Oktasetup.png|left|border]]
​
​
Follow the prompts to
Follow the prompts to
#Add a secondary email address to use when resetting your password, or check the box that says "I have no secondary email address".
 
#Add your mobile phone number if you want the option to reset your password via text message.
#Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address".
#Choose a security question to answer if you forget your password.
#Add your mobile phone number if you want the option to reset your passphrase via text message.
#Choose a security question to answer if you forget your passphrase.
#Choose a security image.
#Choose a security image.
::[[File:Oktasetup.png|400 px]]<br clear="all">


When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen. This will complete the account creation process!
When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen. This will complete the account creation process!
<br clear="all">


==Okta Plug-In Installation==
==Okta Plug-In Installation==
If you are using an employee laptop or an off-campus computer, you may see a message that asks you to install an Okta browser plug-in the first time you log in to your RCS account.
You may see a message that asks you to install an Okta browser plug-in the first time you log in to your RCS account.


:[[File:Plugin.png|800 px]]<br clear="all">
:[[File:OKTA Banner.png|600 px]]<br clear="all">


#The plug-in must be installed for the software to operate.
#The plug-in must be installed for the software to operate.
Line 71: Line 53:
#When the installation is complete, restart the browser.
#When the installation is complete, restart the browser.


If you use more than one browser, you must install the plug-in for each browser. Each web browser has its own slightly different method of installing the plug-in.
==Google 2-Step Verification==
''Note'': After installing the Okta plug-in, an icon will appear as an add-on to the right of your address bar.   
Login to your Google Email.  
::[[File:Oktaicon.png|900px|frameless|left]] <br clear="all">
To ensure the safety/privacy of our school & it's employees we require all faculty and staff to enable 2-step authentication on their email address.  [https://myaccount.google.com/signinoptions/two-step-verification/enroll-welcome 2-Step Verification] requires you to KNOW something (the passphrase you already use) and HAVE something (typically your cell phone) in order to access your account.
<br>
The icon is a shortcut to the applications in the Okta dashboard. <br>


::[[File:Oktamenu.png|400 px]]<br clear="all">
#Click on the Gmail icon
Login to your Google Email. To ensure the safety/privacy of our school & it's employees we require all faculty and staff to enable 2-step authentication on their email address.  [https://myaccount.google.com/signinoptions/two-step-verification/enroll-welcome 2-Step Verification] requires you to KNOW something (the password you already use) and HAVE something (typically your cell phone) in order to access your account.
#Login to your account using your RCS username and NEW passphrase
::[[File:Google 2FV Image.png|384x384px]] <br clear="all">
#You will be prompted to enable 2-step authentication.  Follow the procedures provided by Google to enable 2-step authentication
# Click on the Gmail icon
# Login to your account using your RCS username and NEW password
# You will be prompted to enable 2-step authentication.  Follow the procedures provided by Google to enable 2-step authentication


<br>
Please send an email to your department chair or supervisor so they know you can access our systems.
Please send an email to your department chair or supervisor so they know you can access our systems.


== Laptop Request ==
==Laptop Request==


=== Full-time, Part-time teachers, Assistant Teachers, Administrators, Administrative staff ===
===Full-time, Part-time teachers, Assistant Teachers, Administrators, Administrative staff===
Please submit a New Faculty Request Form (Link Below) to indicate what device you prefer to use in your new role.   
Please '''[https://form.asana.com/?k=Dpc6Xg-zCGUssKl--qGKzQ&d=7445087818921 fill out our New Faculty Laptop Request Form]''', using your RCS Account, to indicate what device you prefer to use in your new role.   


Here are some things you should consider prior to choosing your device:
Here are some things you should consider prior to choosing your device:
* The vast majority of our employees are MacBook or Chromebook users.
 
* If after you have begun using a device you find it does NOT fit your needs, we are happy to swap your device out for another that DOES.
*The vast majority of our employees are MacBook users.
* Below is a breakdown of what devices are predominately used by students within each division:
*If after you have begun using a device you find it does NOT fit your needs, we are happy to swap your device out for another that DOES.
*Below is a breakdown of what devices are predominately used by '''students''' within each division:
 
{| class="wikitable"  
{| class="wikitable"  
|-  
|-  
! Division !!Grades !!Devices
!Division!!Grades!!Devices
|-  
|-  
| Lower School ||3-5 ||1 to 1 Chromebook
|Lower School Early Learning||1-2||1 to 1 iPad (one device in-school)
|-  
|-  
| Middle School ||6-8 ||1 to 1 Chromebook  
|Lower School Upper Learning||3-4||1 to 1 Chromebook (one device in-school)
|-
|Lower School Upper Learning
|5
|2 to 1 Chromebook (one device in-school and one at home)
|-  
|-  
| Upper School ||9-12 ||BYOD (Bring Your Own Device) <br />Most students have Apple MacBooks and some have Windows PC's  
|Middle School||6-8||1 to 1 Chromebook (in-school and home)
|-
|Upper School||9-12||BYOD (Bring Your Own Device) <br />Most students have Apple MacBooks and a handful of students have Windows PC's.
We also allow iPads
|}
|}


=== Finance, Security, Maintenance, Housekeeping, Grounds, Coaching, or other staff positions     ===
===Finance, Security, Maintenance, Housekeeping, Grounds, Coaching, or other staff positions===
At this time, we do not automatically provide laptops to some employees. If you are in need of one to fulfill your job obligations, please contact your supervisor.
At this time, we do not automatically provide laptops to some employees. If you are in need of one to fulfill your job obligations, please contact your supervisor.


Please [https://docs.google.com/forms/d/e/1FAIpQLSf-EucwTkFwENSNezlT65MFnplgaj0-PhQuHvTan3OL2S2tCw/viewform?usp=sf_link '''fill out our New Faculty Laptop Request Form'''] using your RCS Account.
==New Faculty Tech Orientation: 2023==
RCS has a variety of programs and procedures that are important for all members of our community to be familiar with.  We will be hosting New Faculty Tech Orientation in August 2023. An invitation, and a link to a Schoology Course, will be sent to:


== Technology Onboarding: 2018 ==
*Full-time faculty, Part-time faculty, Assistant Teachers
RCS has a variety of programs and procedures that are important for all members of our community to be familiar with.  We will be hosting two half-day sessions in August for all new faculty. Please ensure you sign up for one of the following onboarding options:    
*Administrators, Administrative staff, and other staff positions


=== Full-time faculty, Part-time faculty, Assistant Teachers  ===
'''Upper School/Middle School Tech Orientation will take place as part of New Faculty Orientation - scheduled for August 21, 2023 - August 23, 2023 on the Hill Campus.'''
Register for one of our August trainings which will take place:
* Tuesday, August 21st 2018 9:00 am - 2:00 pm
* Wednesday, August 22nd 2018 9:00 am - 2:00 pm
If you are unable to attend training in August, please schedule a one-on-one help session with someone from the tech team by filling out [https://docs.google.com/forms/d/1HCfx5RxEH0pHa9Mx-y0bbW9xD3K1KnAPy5VejCnQHL4/edit this form].


=== Administrators, Administrative staff, and other staff positions ===
'''Lower School New Faculty Tech Orientation will take place as part of New Faculty Orientation - scheduled for Monday, August 14th, 2023 - Friday, August 18th, 2023 on the River Campus.'''
Sign up for a one on one training session with someone from the technology department by emailing us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].


===Technology Onboarding Details===
If we have a new employee off-cycle, we will reach out to arrange training, or you can {{tsreq}} proactively!
; ​Location
: Riverdale Country School - River Campus
; Building
: Upper Learning
; Room:
: 2nd Floor (5th Grade Room) (Please note Room/location may be different than previously advised)
; Where to Park
: Lower School Parking lot
;Lunch/Food
: Will be provided on that day
; What to bring
:*Please bring all equipment that was provided by the technology department
:*MacBook Air
:*Laptop Charger
:*External Hard Drive
:*iPad (if provided)


== Security Settings ==  
==Security Settings==  


Riverdale requires that you complete the following security measures upon laptop setup.
Riverdale requires that you complete the following security measures upon laptop setup.


'''On a Mac'''
'''On a Mac'''
* Enable [https://support.apple.com/en-us/HT205362 Find my iPhone/iPad/Mac].
 
* You can check the activation lock status of any iPhone or iPad by clicking [https://www.icloud.com/activationlock/ here].
*Enable [https://support.apple.com/en-us/HT205362 Find my iPhone/iPad/Mac].
*You can check the activation lock status of any iPhone or iPad by clicking [https://www.icloud.com/activationlock/ here].


'''On a PC'''
'''On a PC'''


*Go to https://preyproject.com/download<br>
Windows laptops that are enrolled with InTune (user logs in with RCS credentials) can be location tracked in case of theft/loss. No action is required from the user.
*Click "Get Started"
*Create a Prey account
*Download Prey
*Choose the download for Windows (XP and up)
*Install the downloaded software package


'''On a ChromeBook'''
'''On a ChromeBook'''
Line 163: Line 124:
*All RCS issued ChromeBooks have GoGuardian. No setup necessary.
*All RCS issued ChromeBooks have GoGuardian. No setup necessary.


== Campus Tech Support ==
==Off Campus/Remote Learning Tech Support==
Follow [[Get_remote_tech_support|this link]] to learn how to get Phone/Email/Video-Conferencing based support while off campus.
 
==Campus Tech Support==


Have a question about technology?  Try the following:
Have a question about technology?  Try the following:
* Submit a tech request to Web Help Desk at [https://support.riverdale.edu support.riverdale.edu].
 
* Email us at '''[mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]'''  
*Submit a tech request at [https://support.riverdale.edu support.riverdale.edu].
* Call x50 from any campus phone.
*Email us at '''[mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]'''  
* For more information about tech help, go [[Get help?|here]].
*Call x50 from any campus phone.
* For more information about available software, go [[Enroll in Self Service|here]].
*For more information about tech help, go [[Get help?|here]].
*For more information about available software, go [[Enroll in Self Service|here]].

Latest revision as of 13:01, 18 January 2024

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Learning Instruction Community
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SummaryGuide to get started with tech as a RCS Employee
AuthorMaintained by Matt Ringh
HelpGet help with this article
StatusUp-to-date for the 2023-2024 school year.


The information here will guide you through the process of setting up your RCS account and your laptop. If you have any questions that are not answered here, please contact us at support-ticket@riverdale.edu.

RCS Account Setup

The following instructions will guide you step-by-step in setting up your RCS account and installing necessary web browser plug-ins.

Step 1: Logon

Go to https://my.riverdale.edu and enter your "RCS Username" and "passphrase". 

Step 2: Change your passphrase

After logging in, you will be prompted to change your passphrase. We strongly encourage you to make a long passphrase that contains multiple words that are meaningful to you with a few digits thrown in.

The passphrase must:

  • Contain 12 or more characters (we recommend longer than the minimum length)
  • Not contain your first name, last name or username
  • Be different from a previous passphrase you've used at RCS
  • Contain at least one lowercase letter, uppercase letter, digit

Step 3: Setup account

Oktasetup.png

​ Follow the prompts to

  1. Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address".
  2. Add your mobile phone number if you want the option to reset your passphrase via text message.
  3. Choose a security question to answer if you forget your passphrase.
  4. Choose a security image.

When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen. This will complete the account creation process!

Okta Plug-In Installation

You may see a message that asks you to install an Okta browser plug-in the first time you log in to your RCS account.

OKTA Banner.png
  1. The plug-in must be installed for the software to operate.
  2. Click on the part of the message that says "click here to install".
  3. Start the installation and follow the onscreen instructions.
  4. When the installation is complete, restart the browser.

Google 2-Step Verification

Login to your Google Email. To ensure the safety/privacy of our school & it's employees we require all faculty and staff to enable 2-step authentication on their email address. 2-Step Verification requires you to KNOW something (the passphrase you already use) and HAVE something (typically your cell phone) in order to access your account.

  1. Click on the Gmail icon
  2. Login to your account using your RCS username and NEW passphrase
  3. You will be prompted to enable 2-step authentication. Follow the procedures provided by Google to enable 2-step authentication

Please send an email to your department chair or supervisor so they know you can access our systems.

Laptop Request

Full-time, Part-time teachers, Assistant Teachers, Administrators, Administrative staff

Please fill out our New Faculty Laptop Request Form, using your RCS Account, to indicate what device you prefer to use in your new role.

Here are some things you should consider prior to choosing your device:

  • The vast majority of our employees are MacBook users.
  • If after you have begun using a device you find it does NOT fit your needs, we are happy to swap your device out for another that DOES.
  • Below is a breakdown of what devices are predominately used by students within each division:
Division Grades Devices
Lower School Early Learning 1-2 1 to 1 iPad (one device in-school)
Lower School Upper Learning 3-4 1 to 1 Chromebook (one device in-school)
Lower School Upper Learning 5 2 to 1 Chromebook (one device in-school and one at home)
Middle School 6-8 1 to 1 Chromebook (in-school and home)
Upper School 9-12 BYOD (Bring Your Own Device)
Most students have Apple MacBooks and a handful of students have Windows PC's.

We also allow iPads

Finance, Security, Maintenance, Housekeeping, Grounds, Coaching, or other staff positions

At this time, we do not automatically provide laptops to some employees. If you are in need of one to fulfill your job obligations, please contact your supervisor.

New Faculty Tech Orientation: 2023

RCS has a variety of programs and procedures that are important for all members of our community to be familiar with.  We will be hosting New Faculty Tech Orientation in August 2023. An invitation, and a link to a Schoology Course, will be sent to:

  • Full-time faculty, Part-time faculty, Assistant Teachers
  • Administrators, Administrative staff, and other staff positions

Upper School/Middle School Tech Orientation will take place as part of New Faculty Orientation - scheduled for August 21, 2023 - August 23, 2023 on the Hill Campus.

Lower School New Faculty Tech Orientation will take place as part of New Faculty Orientation - scheduled for Monday, August 14th, 2023 - Friday, August 18th, 2023 on the River Campus.

If we have a new employee off-cycle, we will reach out to arrange training, or you can submit a tech support request proactively!

Security Settings

Riverdale requires that you complete the following security measures upon laptop setup.

On a Mac

On a PC

Windows laptops that are enrolled with InTune (user logs in with RCS credentials) can be location tracked in case of theft/loss. No action is required from the user.

On a ChromeBook

  • All RCS issued ChromeBooks have GoGuardian. No setup necessary.

Off Campus/Remote Learning Tech Support

Follow this link to learn how to get Phone/Email/Video-Conferencing based support while off campus.

Campus Tech Support

Have a question about technology?  Try the following:

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