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Get Riverdale Tech Help: Difference between revisions
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== Call x50! == | == Call x50! == | ||
Call from any campus phone and all of our Tech phones will ring simultaneously. We'll help by phone or come running if you need us. You can also leave a voicemail that will go straight to | Call from any campus phone and all of our Tech phones will ring simultaneously. We'll help by phone or come running if you need us. You can also leave a voicemail that will go straight to an Incident IQ ticket marked as Critical. | ||
== E-mail [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu] == | == E-mail [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu] == | ||
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== Submit a Tech Support Ticket == | == Submit a Tech Support Ticket == | ||
Incident IQ is our web-based method for logging a tech support request. This system enables us to keep better track of support requests and provides you with email feedback on the progress of your support tickets from initial submission to final resolution. | |||
You can read through the short introduction below, or just {{tsreq}} to dive right in. | You can read through the short introduction below, or just {{tsreq}} to dive right in. | ||
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=== Login === | === Login === | ||
Log in to | Log in to IIQ with your Riverdale domain username and passphrase. | ||
[[Image:WHDLogin.gif|thumbnail|400 px]]<br clear="all"> | [[Image:WHDLogin.gif|thumbnail|400 px]]<br clear="all"> | ||