Get remote tech support: Difference between revisions

Get remote tech support (view source)

103 bytes removed , 11 March 2020

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 For information on how to Set up remote access to your computer or Sharing your computer with someone else, please see the [https://support.google.com/chrome/answer/1649523?co=GENIE.Platform%3DDesktop&hl=en '''documentation provided by Google'''].
-==Level 4: If we can't fix it remotely ==
+==Level 4: If the device damage and/or we can't fix it remotely==
-If the issues experienced on a school-owned device cannot be solved via remote support, we may request that you ship the device back to the school. In this scenario, we'd ship you a device with a return shipping label and ask you to use the shipping box to return your device to us. You will receive an update in regards to your device if the unit had to be replaced, etc. You will not be charged for any student-based laptop that was provided by Riverdale Country School (Lenovo Chromebook).
+If the issues experienced on a school-owned device cannot be solved via remote support, we may request that you ship the device back to the school.
+* Step 1: Please create a helpdesk ticket with all the required details
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+* Step 2: We'll ship you a device with a return shipping label and ask you to use the shipping box to return your damaged device to us.