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Participate in the Employee Laptop Program: Difference between revisions
Participate in the Employee Laptop Program (view source)
Revision as of 09:29, 24 May 2019
, 24 May 2019→Self-management, maintenance and technical support
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''* we expect a laptop to last 4-5 years, so replacement or repair of your laptop during that time will be capped at the cost of a new laptop; if you cost us more during that period you will be issued an older laptop instead of a new one'' | ''* we expect a laptop to last 4-5 years, so replacement or repair of your laptop during that time will be capped at the cost of a new laptop; if you cost us more during that period you will be issued an older laptop instead of a new one'' | ||
''** we '''require''' that you have Find My Mac or another tracking software installed and operational at all times. Go [https://howdoi.riverdale.edu/wiki/Secure_and_prevent_a_catastrophe_with_my_laptop,_ChromeBook,_and_phone%3F#1.29_Enable_device_tracking here] for information on installing tracking software." | ''** we '''require''' that you have Find My Mac or another tracking software installed and operational at all times. Go [https://howdoi.riverdale.edu/wiki/Secure_and_prevent_a_catastrophe_with_my_laptop,_ChromeBook,_and_phone%3F#1.29_Enable_device_tracking here] for information on installing tracking software."'' | ||
Repeated cases of damage or replacement may result in termination of participation in this program, in which case you would have to bring your own laptop. | Repeated cases of damage or replacement may result in termination of participation in this program, in which case you would have to bring your own laptop. | ||
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{| class="wikitable" | {| class="wikitable" | ||
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! !! School !! | ! !! School !! Employee | ||
|- | |- | ||
| Initial setup || || all | | Initial setup || || all | ||
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''* standard shipping is covered by warranty/insurance provider; expedited shipping will get your laptop repaired faster; since you'll have a loaner it shouldn't be necessary to expedite'' | ''* standard shipping is covered by warranty/insurance provider; expedited shipping will get your laptop repaired faster; since you'll have a loaner it shouldn't be necessary to expedite'' | ||
''** since you'll be backing up your laptop regularly and following [[Laptop,_tablet,_and_phone_security_and_catastrophe_prevention|our protocols]], there shouldn't be any need for forensic data recovery; if there is, you'll need to pay for it | ''** since you'll be backing up your laptop regularly and following [[Laptop,_tablet,_and_phone_security_and_catastrophe_prevention|our protocols]], there shouldn't be any need for forensic data recovery; if there is, you'll need to pay for it'' | ||
One purpose of this program is to empower its participants. Riverdale’s technology staff will provide initial training for all participants. Best practices in maintenance will be taught and encouraged. Riverdale’s technicians will consult on how to resolve technical problems, and can walk you through them at a help desk or by appointment. '''In most cases Riverdale will not perform technical support, maintenance, or repair of these laptops.''' Those things are up to you. | One purpose of this program is to empower its participants. Riverdale’s technology staff will provide initial training for all participants. Best practices in maintenance will be taught and encouraged. Riverdale’s technicians will consult on how to resolve technical problems, and can walk you through them at a help desk or by appointment. '''In most cases Riverdale will not perform technical support, maintenance, or repair of these laptops.''' Those things are up to you. | ||