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Get Riverdale Tech Help: Difference between revisions
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You can read through the short introduction below, or just {{tsreq}} to dive right in. | You can read through the short introduction below, or just {{tsreq}} to dive right in. | ||
=== Ticket priorities and our response times=== | === Ticket priorities and our response times=== | ||
Below are the list of priorities which are found under the '''"Status & Schedule"''' section of the ticket. Each priority determines the sense of urgency in resolving a ticket. We may change the priority you put on a ticket | Below are the list of priorities which are found under the '''"Status & Schedule"''' section of the ticket. Each priority determines the sense of urgency in resolving a ticket. We may change the priority you put on a ticket | ||
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|5 minutes | |5 minutes | ||
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=== Login === | |||
Log in to WHD with your Riverdale domain username and password. | |||
[[Image:WHDLogin.gif|thumbnail|400 px]]<br clear="all"> | |||
=== User Options === | |||
[[Image:WHDTopBtns14.png|thumbnail|400 px]]<br clear="all"> | |||
* Request - Brings you to the Help Request screen. | |||
* History - Shows you a list of all the cases you have created and allows you to make comments and act on cases still open. | |||
* Assets - Shows you all assets assigned to you. Uncheck "Reservable," then click "Search." | |||
* FAQs - Shows you answers to frequently asked questions. | |||
* User Profile - Allows you to change information about your WHD profile. This information should not be modified. | |||
=== Help Request screen === | |||
[[Image:WHDHlpReqTop.gif|thumbnail|400 px]]<br clear="all"> | |||