Resolve Printing Errors on MacOS

This article is...

	This page describes how to fix a common printing error.
	Intended for Employees and Students
	Categorized under RCS Software and Services
	Maintained by Rob Shin
	in need of review.

The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase on your Mac OS computer or the saved password in Credential Manager on your Windows computer. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.

Have you ever seen this?

What does "hold for authentication" mean?

This message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.

How do I fix this? macOS

If you're enrolled in Self Service you can update your Keychain passphrase through the Self Service app.

1. Open the Self Service app and log in with your RCS credentials
2. Select the "Keychain" Category on the right
3. Click the "Update RCS-Print Keychain passphrase" policy
4. Follow the prompts for Username, Passphrase, and laptop password
5. Your printing keychain passphrase is now updated

Windows 10

1. Open Control Panel and select Credential Manager (you may need to change the view from Category to Icons in the top right)
2. Under Windows Credentials click on carbon, then click edit
3. Change your passphrase and click Save.