Resolve Printing Errors on MacOS: Difference between revisions

Summary	Resolve printing errors and issues on MacOS
Author	Maintained by Matthijs van Mierlo
Help	Get help with this article
Status	Up-to-date for the 2024-2025 school year.

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Latest revision as of 19:42, 24 February 2025

The Hold for Authentication message appears when you try to print after changing your Riverdale passphrase, but you haven't updated Keychain (macOS) or Credential Manager (Windows). Your laptop cannot authenticate to the Riverdale print server to submit print jobs.

Have you ever seen this?

What Does "Hold for Authentication" Mean?

This message appears when you try to print after changing your Riverdale passphrase, but you haven't updated Keychain. Your laptop is unable to authenticate to the Riverdale print server.

macOS: Resolve Printing Errors

Using Self Service (Employees)

You can update your Keychain passphrase through the Self Service app on your macOS device.

Open the Self Service app and log in with your Riverdale username and passphrase
Select the Keychain Category on the right
Click the Update RCS-Print Keychain passphrase policy
Follow the prompts for entering your Riverdale Username, Passphrase, and Laptop Password
Your printing keychain passphrase is now updated.

Updating Keychain (Students)

Click the Magnifying Glass icon on the top right of your laptop screen
Search for and open Keychain Access
Click Open Keychain Access
Click Login on the top left
In the search bar, type “print”
Find any entry titled “rcs-print.riverdale.edu”, “rcs_copiers” , or “RCS_Copiers” and delete it (right click, and delete)
Try printing again. You will be prompted for your Riverdale username and passphrase!
- IMPORTANT FOR MAC PRINTING. Make sure your username and passphrase are as follows when prompted:
- ex. Username: <your Riverdale username ex. mvanmierlo>
- ex. Password: <your new Riverdale passphrase>

Windows 11: Resolve Printing Errors

Open Control Panel and select Credential Manager (you may need to change the view from Category to Icons in the top right)
Under Windows Credentials click on carbon, then click edit
Change your passphrase and click Save

@@ Line 5: / Line 5: @@
 | community = x
 | summ = Resolve printing errors and issues on MacOS
-| maintained = RS
+| maintained = MV
 | year = 2024-2025
 }}
 __TOC__
+The '''''Hold for Authentication''''' message appears when you try to print after changing your Riverdale passphrase, but you haven't updated Keychain (macOS) or Credential Manager (Windows). Your laptop cannot authenticate to the Riverdale print server to submit print jobs.
-The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain (macOS) or Credential Manager (Windows). Thus your laptop cannot authenticate to the RCS print server to submit print jobs.
+== Have you ever seen this? ==
+[[File:Hold for Authentication (Updated 2025).png|500x500px]]
+== What Does "Hold for Authentication" Mean? ==
+This message appears when you try to print after changing your Riverdale passphrase, but you haven't updated Keychain. Your laptop is unable to authenticate to the Riverdale print server.
+== macOS: Resolve Printing Errors ==
-== Have you ever seen this? ==
+=== Using Self Service (Employees) ===
-[[File:HoldForAuthentication.png|450 px]]
+You can update your Keychain passphrase through the '''''Self Service''''' app on your macOS device.
+# Open the '''''Self Service''''' app and log in with your '''''Riverdale username''''' and '''''passphrase'''''
+# Select the '''''Keychain''''' Category on the right
+# Click the '''''Update RCS-Print Keychain passphrase''''' policy
+# Follow the prompts for entering your '''''Riverdale Username''''', '''''Passphrase''''', and '''''Laptop Password'''''
+# Your printing keychain passphrase is now updated.
-== What does "Hold for Authentication" mean? ==
+=== Updating Keychain (Students) ===
-This message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase. Thus your laptop cannot authenticate to the RCS print server.
-== How do I fix this? macOS ==
+# Click the '''''Magnifying Glass icon''''' on the top right of your laptop screen
-If you're enrolled in [https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self Service] you can update your Keychain passphrase through the Self Service app.
+# Search for and open '''''Keychain Access'''''
-# Open the Self Service app and log in with your RCS credentials
+# Click '''''Open Keychain Access'''''
-# Select the '''Keychain''' Category on the right
+# Click '''''Login''''' on the top left
-# Click the '''Update RCS-Print Keychain passphrase''' policy
+# In the search bar, type “'''''print'''''”
-# Follow the prompts for Username, Passphrase, and laptop password
+# Find any entry titled “'''''rcs-print.riverdale.edu'''''”, “'''''rcs_copiers'''''” , or “'''''RCS_Copiers'''''” and '''''delete it''''' (right click, and delete)
-# Your printing keychain passphrase is now updated
+# Try printing again. You will be prompted for your '''''Riverdale username''''' and '''''passphrase'''''!
+#* '''''IMPORTANT FOR MAC PRINTING'''''. Make sure your username and passphrase are as follows when prompted:
+#* ex. Username: <your Riverdale username ex. mvanmierlo>
+#* ex. Password: <your new Riverdale passphrase>
-== Windows 11 ==
+== Windows 11: Resolve Printing Errors ==
-# Open '''Control Panel''' and select '''Credential Manager''' (you may need to change the view from Category to Icons in the top right)
+# Open '''''Control Panel''''' and select '''''Credential Manager''''' (you may need to change the view from Category to '''''Icons''''' in the top right)
-# Under Windows Credentials click on '''carbon''', then click '''edit'''
+# Under '''''Windows Credentials''''' click on '''''carbon''''', then click '''''edit'''''
-# Change your passphrase and click Save.
+# Change your passphrase and click '''''Save'''''