Access and set up the phone system: Difference between revisions

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=== Setup Voicemail Greeting ===

==== Via Browser, desktop or mobile app ====

# After logging in whether on browser, desktop app or mobile app go to '''''Settings''''' > '''''Phone > Voicemail settings''''' > '''''~~Voicemail greeting~~'''''

# After logging in whether on browser, desktop app or mobile app go to '''''Settings''''' > '''''Phone > Voicemail settings''''' > '''Voicemail greeting''' > '''''Change the dropdown from Default to Custom'''''

# You will see the '''''audio file greyed out''''' and have a '''''small red record button''''' to the right. Click '''''the small red record button''''' and you will be given the choice to record:

#* Using your '''''Computer Microphone'''''

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# On mobile and desktop apps go to the '''''Phone Tab''''' and then '''''Voicemail''''' subhead to see all available messages

# On your desk phone press the '''''voicemail button''''' or dial '''''*86''''' and then input your '''''PIN''''' when prompted.

''Note: After recording a greeting you can click the down arrow to the right of your greeting to save a copy. This is a handy way to backup your audio so you don't have to re-record it if for some reason it becomes unavailable.''

== Set Work Schedule ==

=== On mobile ===

# Go to the '''''Settings''''' in the upper-right corner then '''''Call rules and voicemail''''' and under ''My Work Day'' tap '''''Work hours''''' and set your hours and days and make sure to click '''''Save''''' in the upper-right corner.

=== On Desktop ===

# Go to the '''''Settings''''' in the menu on the left side then '''''Phone > Call rules and voicemail''''' and under '''''Work hours''''' and set your hours and days and make sure to click '''''Save'''''.

== On Demand Call Recording ==

=== On Deskphone ===

# Press '''''* 9''''' and then to end recording press '''''* 9''''' again.

=== On Mobile or Desktop ===

# After placing or receiving a call press the '''''Record''''' button on the dialpad. When finished press '''''Stop'''''

@@ Line 39: / Line 39: @@
 === Setup Voicemail Greeting ===
 ==== Via Browser, desktop or mobile app ====
-# After logging in whether on browser, desktop app or mobile app go to '''''Settings''''' > '''''Phone > Voicemail settings''''' > '''''Voicemail greeting'''''
+# After logging in whether on browser, desktop app or mobile app go to '''''Settings''''' > '''''Phone > Voicemail settings''''' > '''Voicemail greeting'''  > '''''Change the dropdown from Default to Custom'''''
 # You will see the '''''audio file greyed out''''' and have a '''''small red record button''''' to the right. Click '''''the small red record button''''' and you will be given the choice to record:
 #* Using your '''''Computer Microphone'''''
@@ Line 63: / Line 63: @@
 # On mobile and desktop apps go to the '''''Phone Tab''''' and then '''''Voicemail''''' subhead to see all available messages
 # On your desk phone press the '''''voicemail button''''' or dial '''''*86''''' and then input your '''''PIN''''' when prompted.
+''Note: After recording a greeting you can click the down arrow to the right of your greeting to save a copy. This is a handy way to backup your audio so you don't have to re-record it if for some reason it becomes unavailable.''
+== Set Work Schedule ==
+=== On mobile ===
+# Go to the '''''Settings''''' in the upper-right corner then '''''Call rules and voicemail''''' and under ''My Work Day'' tap '''''Work hours''''' and set your hours and days and make sure to click '''''Save''''' in the upper-right corner.
+=== On Desktop ===
+# Go to the '''''Settings''''' in the menu on the left side then '''''Phone > Call rules and voicemail''''' and under '''''Work hours''''' and set your hours and days and make sure to click '''''Save'''''.
+== On Demand Call Recording ==
+=== On Deskphone ===
+# Press '''''* 9''''' and then to end recording press '''''* 9''''' again.
+=== On Mobile or Desktop ===
+# After placing or receiving a call press the '''''Record''''' button on the dialpad. When finished press '''''Stop'''''