Get Riverdale Tech Help: Difference between revisions

(4 intermediate revisions by 2 users not shown)

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| summ = Get tech help at school

| maintained = MV

| year = ~~2023~~-~~2024~~

| year = 2024-2025

}}

__TOC__

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==E-mail [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]==

The easiest way to send in a written request. You'll actually get faster service if you do this rather than e-mailing your favorite tech. Your ticket will be automatically set to Medium priority.

The easiest way to send in a written request. You'll actually get faster service if you do this rather than e-mailing your favorite tech. Your ticket will be automatically set to '''''Medium priority'''''.

==Submit a Tech Support Ticket==

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===Login===

Log in to IIQ with your Riverdale ~~domain~~ username and passphrase using Google SSO.[[File:Screen Shot 2021-08-16 at 10.51.47 AM.png|thumb|alt=|268x268px|none]]

Log in to IIQ with your '''''Riverdale username''''' and '''''passphrase''''' using '''''Google SSO'''''.[[File:Screen Shot 2021-08-16 at 10.51.47 AM.png|thumb|alt=|268x268px|none]]

===User Options===

[[File:IIQ_Home_Screen_Toolbar.png|alt=IIQ Home Screen Toolbar.png|1134x1134px]]

*Tickets - Shows your account's ticket history, also allows you to make comments and act on tickets still open.

*'''''Tickets''''' - Shows your account's ticket history, also allows you to make comments and act on tickets still open.

*Assets - Shows you all assets assigned to you or marked as a favorite.

*'''''Assets''''' - Shows you all assets assigned to you or marked as a favorite.

*~~Kb (knowledge base) - Not in use~~

*'''''Search''''' - Search for tickets and assets in the system

*Search - Search for tickets and assets in the system

*'''''Help''''' - Get answers to frequently asked questions and access both the help and training centers

*Help - Get answers to frequently asked questions and access both the help and training centers

*'''''Notification Bell''''' - listing of all notifications

*Notification Bell - listing of all notifications

*'''''User Profile''''' - Allows you to change information about your IIQ profile. Add favorite assets and adjust notification types. User profile information should not be modified.

*User Profile - Allows you to change information about your IIQ profile. Add favorite assets and adjust notification types. User profile information should not be modified.

===New Ticket Screen===

[[File:Ticket creation screen.png|thumb|714x714px|none]]<br clear="all">

== If you need remote support ==

Now that we are all full-time in-person, we rarely do remote support sessions. Please see our [[Get remote tech support|HowDoI get remote tech support]] article for more information.

[[Category:Family Resources]]

@@ Line 6: / Line 6: @@
 | summ = Get tech help at school
 | maintained = MV
-| year = 2023-2024
+| year = 2024-2025
 }}
 __TOC__
@@ Line 18: / Line 18: @@
 ==E-mail [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]==
-The easiest way to send in a written request. You'll actually get faster service if you do this rather than e-mailing your favorite tech. Your ticket will be automatically set to Medium priority.
+The easiest way to send in a written request. You'll actually get faster service if you do this rather than e-mailing your favorite tech. Your ticket will be automatically set to '''''Medium priority'''''.
 ==Submit a Tech Support Ticket==
@@ Line 56: / Line 56: @@
 ===Login===
-Log in to IIQ with your Riverdale domain username and passphrase using Google SSO.[[File:Screen Shot 2021-08-16 at 10.51.47 AM.png|thumb|alt=|268x268px|none]]
+Log in to IIQ with your '''''Riverdale username''''' and '''''passphrase''''' using '''''Google SSO'''''.[[File:Screen Shot 2021-08-16 at 10.51.47 AM.png|thumb|alt=|268x268px|none]]
 ===User Options===
 [[File:IIQ_Home_Screen_Toolbar.png|alt=IIQ Home Screen Toolbar.png|1134x1134px]]
-*Tickets - Shows your account's ticket history, also allows you to make comments and act on tickets still open.
+*'''''Tickets''''' - Shows your account's ticket history, also allows you to make comments and act on tickets still open.
-*Assets - Shows you all assets assigned to you or marked as a favorite.
+*'''''Assets''''' - Shows you all assets assigned to you or marked as a favorite.
-*Kb (knowledge base) - Not in use
+*'''''Search''''' - Search for tickets and assets in the system
-*Search - Search for tickets and assets in the system
+*'''''Help''''' - Get answers to frequently asked questions and access both the help and training centers
-*Help - Get answers to frequently asked questions and access both the help and training centers
+*'''''Notification Bell''''' - listing of all notifications
-*Notification Bell - listing of all notifications
+*'''''User Profile''''' - Allows you to change information about your IIQ profile. Add favorite assets and adjust notification types. User profile information should not be modified.
-*User Profile - Allows you to change information about your IIQ profile. Add favorite assets and adjust notification types. User profile information should not be modified.
 ===New Ticket Screen===
 [[File:Ticket creation screen.png|thumb|714x714px|none]]<br clear="all">
+== If you need remote support ==
+Now that we are all full-time in-person, we rarely do remote support sessions. Please see our [[Get remote tech support|HowDoI get remote tech support]] article for more information.
 [[Category:Family Resources]]