Print at Riverdale: Difference between revisions

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{{abox
{{AboxNew
| name         = Print
| name = Print at Riverdale
| summary      = How to Print at Riverdale
| learning = x
| for_employees = Y
| instruction = x
| for_students  = Y
| community = x
| for_parents  =  
| summ = Print at Riverdale from your devices
| cat1          =  RCS Software and Services
| maintained = RS
| cat2          =
| year = 2024-2025
| maintained   = KS
| year         = 2021-2022
}}
}}
__TOC__


What's the use of buying those movie tix on Fandango if you can't save even more time by printing them here?
== Install Copiers on Riverdale Devices ==


==Printing at school from a laptop computer you manage/control==
=== Add Printers on macOS ===


If you are a faculty/staff member please use printers installed through Self Service on your mac.
==== Employees ====
If you are a school-issued macOS device, install the copiers/printers you need through '''''[https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self-Service]'''''.


*'''[[Enroll in Self Service|Self Service]]''': Simple to setup, simple to use. '''The Best Option''' if you have an RCS-owned Mac laptop AND are '''faculty or staff'''.
# Click on the '''''Self Service''''' icon, a '''''red Riverdale logo''''' in your '''''Application''''' folder
# Click on '''''Printers''''' in the left hand menu
# Select '''''RCS_Copiers''''' or another copier/printer you need


If you are a '''student''' in the BYOD program, or do NOT run Self Service, please follow the instructions below to install a printer.
This will install the printer/copier and relevant drivers on your school issued macOS device.


* Open System Preferences and select Printers & Scanners
==== Students ====
* Click the "+" sign in the lower left corner <br><br>[[image:PrintAndScanPrefs.png|640px]]<br><br>
If you are a student with a macOS device:
* Select rcs_copiers at the bottom of the window and click "Add"<br><br>[[image:AddPrinter.png|640px]]<br><br>
* When you print to the newly installed printer the first time it will ask for your credentials. Supply your RCS username and password and click the "Remember this password in my keychain" checkbox <br><br>[[image:AddPrintCreds.png|320px]]<br><br>


==Printing to RCS_Copiers or H_Printers==
#Open '''''System Settings''''' and select '''''Printers & Scanners'''''
#In the right hand side of the window, scroll down until you see '''''Add Printer, Scanner, or Fax...'''''
#Click '''''Add Printer, Scanner, or Fax...'''''
#Scroll down until you see '''''rcs_copiers'''''
#Click '''''rcs_copiers''''' and then click '''''Add'''''
The printer is now installed! The first time you print to '''''rcs_copiers''''', you'll be asked for your '''''Riverdale username''''' and '''''passphrase'''''.
#Delete the text in the '''''username field''''' and enter your '''''Riverdale username''''' (ex. mvanmierlo23)
#Enter your '''''Riverdale passphrase'''''
#Check the box '''''Remember this password in my keychain'''''
You should now be able to print. If you encounter an error such as '''''Hold for authentication''''', then find a member of the Tech Team at Help Desk or around campus to help.


*After installing the printer from Self Service on a Mac or following the instructions below for PC print your document and select RCS_Copiers or H_Printers.
=== Add Printers on Windows 11 ===
*If you printed to '''RCS_Copiers''', go to any copier on either campus, log in (by tapping your ID card, using the keyboard, or scanning the QR code) and release your job. It will be available at any copier you walk up to.
#Connect to the '''''RCS-Community''''' wireless network and login with your Riverdale '''''username''''' and '''''passphrase'''''
*If you printed to '''H_Printers''' go to 9/10 2nd floor, science lobby, 5001, or Mow 2nd floor and tap your card on the RF reader on the printer.
# Be on the latest version of Windows.
*Forgot your ID? No problem! Scan the QR code on the copier or printer with your phone (that needs to be connected to RCS-Community), log into the mobile release page and release your job!
#Press the '''''Windows key''''' or open the '''''Start menu''''' and type "\\carbon\"
#*If you encounter an error, press the '''''Windows key''''' or open the '''''Start menu''''' and type "\\carbon.riverdale.edu\" instead
#This will prompt for credentials choose '''''More Options''''' and use "riverdale\''username''" (ex. riverdale\mvanmierlo23) and press '''''Enter'''''
#This will bring up a window with all available printers. Double-click '''''the desired printer icon''''' in this window and that should install the printer and appropriate drivers
#Now when trying to print the dialogue should default to '''''RCS_Copiers''''' and the print job will be available any of the copiers. Your print job can be released by scanning your Riverdale ID at the desired copier.


==Printing from iPads, iPhones, etc.==
Note: ''A small number of our users require the PaperCut Client Application to be running in order to print. If you received an email indicating that you were one of these lucky people, please follow our installation guide sent to you individually.''
iOS printing uses a function of Mobility Print provided by PaperCut


*Open the Share Sheet on your device and select print. <br>[[image:IOS_Share_Sheet.PNG|thumbnail|left|200px]] <br clear="all">
=== Printing on iOS ===
*Select RCS_Copiers, or what ever print queue you want. <br>[[image:IOS_Printer_Select.PNG|thumbnail|left|200px]] <br clear="all">
There is no need to install a printer or copier on iOS. This is the easiest way to print from an iPhone, iPad, or other iOS device. This is incredibly useful if you need to print something on the go and you don't have access to your computer. You can simply select '''''rcs_copiers''''' from the list of printers as long as you're on campus and connected to the '''''RCS-Community''''' network.
*The first time you use a print queue you will need to supply your Riverdale username and passphrase.
# Open the document you want to print
**You MUST write your username with "riverdale\" in front, for example: "riverdale\jking" <br>[[image:IOS_Creds.PNG|thumbnail|left|200px]] <br>'''Format really matters!'''<br> <br clear="all">
# Click on '''''Share'''''
*Go release your job at the copier/printer of your choice!
# Scroll down and click on '''''Print'''''
# Click on '''''Printer'''''
# Select '''''rcs_copiers'''''
# Click '''''Print'''''
# When asked for a '''''username''''' and '''''password''''', enter your '''''Riverdale username''''' and '''''passphrase'''''


==Printing from an RCS-Managed Chromebook==
=== Printing on Chromebooks ===
===Mobility Print===
There is no need to install a printer or copier on ChromeOS. You can simply select '''''RCS_Copiers''''' from the list of printers as long as you're on campus and connected to the '''''RCS-Community''''' network.
To improve the printing experience for Chromebooks, we have enabled Mobility Print. We previously used Google Cloud Print which has proven to be unreliable. With Mobility Print there is a new workflow that students and employees must follow.
# Open the document you want to print
# Click on the '''''dropdown menu''''' next to '''''Destination'''''
# Select '''''See more...'''''
# Scroll down until you see '''''RCS_Copiers - [Universal]'''''
# Click on '''''RCS_Copiers''''' then click on '''''Print'''''
# You may see a popup window for '''''Papercut''''' asking for a username and password
#* Enter your '''''Riverdale username''''' and '''''passphrase'''''
#* Click '''''Sign in and print'''''.


When you print for the first time you will need to "Change" the printer to a Mobility Print enabled printer.
== Printing and Releasing Jobs ==
 
Once you have installed the copier on [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_macOS macOS], [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_Windows_11 Windows 11] or followed the instructions for [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_iOS iOS] or [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_Riverdale_Chromebooks Chromebooks]
[[File:MobilityPrint1.png|200px|none]]
#Print to '''''RCS_Copiers'''''
 
#Find a copier on campus a log-in to it by...
You will see a whole list of printers, different than you are used to. Please scroll down to select the printer needed. The next time you print the printer should already be selected like the above image.
#*Tapping your '''''ID card'''''
 
#*Using the keyboard and entering your '''''Riverdale username''''' and '''''passphrase'''''
[[File:MobilityPrint2.png|500px|none]]
#*Or scanning the '''''QR code''''', and logging in on your phone or tablet web browser
 
#Once you're logged into the copier, click on '''''Print Release'''''
Note: The following should only happen once but may continue to happen every time they print.
#Select the document you want to print by tapping on it
 
#Click '''''Print'''''
After selecting the printer and clicking print, a new window will pop up. Here the you will need to log in with your username and passphrase, then click "Sign in and print".
Note: ''if your document does not appear in the list, try printing to '''RCS_Copiers''' again from your computer. If it still doesn't show up, find a member of the Tech Team to help!''
 
[[File:MobilityPrint3.png|200px|none]]
 
Your print job should be sent immediately instead of waiting next to the printer and having nothing come out.
 
==Printer and Copier Locations and Details==
 
''Note:'' This list includes those printers that are more generally available for printing from classrooms, laptops etc., and excludes printers that are used and maintained by specific offices or departments, and which are generally to be used only by those offices or departments.
{| class="wikitable sortable"
|-
!Campus
!Building
!Location!!Printer Name
(if needed)
!Description and Functions
|-
|River
|Early Learning
|1st Floor Copy Room|| ||Multi Function Copier
|-
|River
|Early Learning
|3rd Floor Hallway|| ||Multi Function Copier
|-
|River
|Senior
|2nd Floor Lobby|| ||Multi Function Copier
|-
|River
|Senior
|3nd Floor Lobby||R_Sr_LRT||BW Laser
|-
|River
|Senior
|Band Room||R_Sr_Band||BW Laser
|-
|River
|Senior
|Art Office||R_Sr_Art||Color Inkjet
|-
|River
|Upper Learning
|UL Main Reception|| ||Multi Function Copier
|-
|River
|Upper Learning
|UL Copy Room|| ||Multi Function Copier
|-
|River
|Upper Learning
|UL Copy Room||R_UL_2nd_Fl_CopyRm||Color Laser
|-
|River
|Junior
|3rd Floor 711||R_Jr_711||BW Laser
|-
|River
|Junior
|Learning Lab|| ||Multi Function Copier
|-
|Hill
|Hackett
|Basement
|
|Multi Function Copier
|-
|Hill
|Hackett
|1st Floor Library
|
|Multi Function Copier
|-
|Hill
|Hackett
|2nd Floor Library
|
|Multi Function Copier
|-
|Hill
|Hackett
|3rd Floor Hallway
|
|Multi Function Copier
|-
|Hill
|9/10
|Basement
|
|Multi Function Copier
|-
|Hill
|9/10
|1st Floor Hallway
|
|Multi Function Copier
|-
|Hill
|9/10
|2nd Floor Hallway
|
|BW Laser
|-
|Hill
|Science
|1st Floor Hallway
|
|BW Laser
|-
|Hill
|Science Annex
|5001
|
|BW Laser
|-
|Hill
|Science Annex
|1st Floor Copy Room
|
|Multi Function Copier
|-
|Hill
|Mow
|Reception
|
|Multi Function Copier
|-
|Hill
|Mow
|1st Floor Hallway
|
|Multo Function Copier
|-
|Hill
|Mow
|2nd Floor Hallway
|
|BW Laser
|-
|Hill
|Lindy
|Lindy Lab
|
|Multi Function Copier
|}
 
==Basic Printer Troubleshooting==
 
[http://www.ehow.com/how_7270716_basic-printer-troubleshooting.html Click here] for information about basic printer troubleshooting steps you can try if you are having difficulty with a printer.  Paper jam, blinking lights, and/or nothing prints are some examples of basic printer issues.
 
===If a document won't stop printing===
 
If a job won't stop, try pressing the red "Cancel" button on the printer repeatedly, wait until paper stops printing, and then turn the printer off. (If you turn it off mid-print, paper will get jammed, and the printer won't clear itself.)
 
[[Image:Hp Cancel Button.jpg|thumbnail]] <br clear="all">
 
Once the job has stopped printing, remove the jammed paper and turn the power to the printer off and then on again.


==Changing Toner/Ink Cartridges==
==Changing Toner/Ink Cartridges==


If the copier or printer is low on toner, please call x50.
If the copier or printer is low on toner, please call x50. The Tech Department gets automated notifications about supply levels on copiers, but feel free to {{tsreq}}.

Latest revision as of 12:10, 16 September 2024

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Learning Instruction Community
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SummaryPrint at Riverdale from your devices
AuthorMaintained by Rob Shin
HelpGet help with this article
StatusUp-to-date for the 2024-2025 school year.

Install Copiers on Riverdale Devices

Add Printers on macOS

Employees

If you are a school-issued macOS device, install the copiers/printers you need through Self-Service.

  1. Click on the Self Service icon, a red Riverdale logo in your Application folder
  2. Click on Printers in the left hand menu
  3. Select RCS_Copiers or another copier/printer you need

This will install the printer/copier and relevant drivers on your school issued macOS device.

Students

If you are a student with a macOS device:

  1. Open System Settings and select Printers & Scanners
  2. In the right hand side of the window, scroll down until you see Add Printer, Scanner, or Fax...
  3. Click Add Printer, Scanner, or Fax...
  4. Scroll down until you see rcs_copiers
  5. Click rcs_copiers and then click Add

The printer is now installed! The first time you print to rcs_copiers, you'll be asked for your Riverdale username and passphrase.

  1. Delete the text in the username field and enter your Riverdale username (ex. mvanmierlo23)
  2. Enter your Riverdale passphrase
  3. Check the box Remember this password in my keychain

You should now be able to print. If you encounter an error such as Hold for authentication, then find a member of the Tech Team at Help Desk or around campus to help.

Add Printers on Windows 11

  1. Connect to the RCS-Community wireless network and login with your Riverdale username and passphrase
  2. Be on the latest version of Windows.
  3. Press the Windows key or open the Start menu and type "\\carbon\"
    • If you encounter an error, press the Windows key or open the Start menu and type "\\carbon.riverdale.edu\" instead
  4. This will prompt for credentials choose More Options and use "riverdale\username" (ex. riverdale\mvanmierlo23) and press Enter
  5. This will bring up a window with all available printers. Double-click the desired printer icon in this window and that should install the printer and appropriate drivers
  6. Now when trying to print the dialogue should default to RCS_Copiers and the print job will be available any of the copiers. Your print job can be released by scanning your Riverdale ID at the desired copier.

Note: A small number of our users require the PaperCut Client Application to be running in order to print. If you received an email indicating that you were one of these lucky people, please follow our installation guide sent to you individually.

Printing on iOS

There is no need to install a printer or copier on iOS. This is the easiest way to print from an iPhone, iPad, or other iOS device. This is incredibly useful if you need to print something on the go and you don't have access to your computer. You can simply select rcs_copiers from the list of printers as long as you're on campus and connected to the RCS-Community network.

  1. Open the document you want to print
  2. Click on Share
  3. Scroll down and click on Print
  4. Click on Printer
  5. Select rcs_copiers
  6. Click Print
  7. When asked for a username and password, enter your Riverdale username and passphrase

Printing on Chromebooks

There is no need to install a printer or copier on ChromeOS. You can simply select RCS_Copiers from the list of printers as long as you're on campus and connected to the RCS-Community network.

  1. Open the document you want to print
  2. Click on the dropdown menu next to Destination
  3. Select See more...
  4. Scroll down until you see RCS_Copiers - [Universal]
  5. Click on RCS_Copiers then click on Print
  6. You may see a popup window for Papercut asking for a username and password
    • Enter your Riverdale username and passphrase
    • Click Sign in and print.

Printing and Releasing Jobs

Once you have installed the copier on macOS, Windows 11 or followed the instructions for iOS or Chromebooks

  1. Print to RCS_Copiers
  2. Find a copier on campus a log-in to it by...
    • Tapping your ID card
    • Using the keyboard and entering your Riverdale username and passphrase
    • Or scanning the QR code, and logging in on your phone or tablet web browser
  3. Once you're logged into the copier, click on Print Release
  4. Select the document you want to print by tapping on it
  5. Click Print

Note: if your document does not appear in the list, try printing to RCS_Copiers again from your computer. If it still doesn't show up, find a member of the Tech Team to help!

Changing Toner/Ink Cartridges

If the copier or printer is low on toner, please call x50. The Tech Department gets automated notifications about supply levels on copiers, but feel free to submit a tech support request.

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