Jump to content

Understand Account Lifecycles: Difference between revisions

From howdoi
← Older edit
VisualWikitext
Rshin (talk | contribs)
371 edits
No edit summary
 
(18 intermediate revisions by 3 users not shown)
Line 1: Line 1:
{{abox
{{AboxNew
| name         = New User Accounts
| name = Understand Tech Onboarding
| summary      = Hiring a new employee? Go to the section of this document that corresponds with his/her start date. Wondering about a new/visiting/exchange student? Those details are here as well.
| learning =  
| for_employees = Y
| instruction =  
| for_students  =  
| community = x
| for_parents  =
| summ = Learn about the steps we take to create accounts for new employees
| cat1          =  RCS Software and Services
| maintained = JM
| cat2          =
| year = 2024-2025
| maintained   = RS
| year         = 2021-2022
}}
}}
__TOC__


==Overall Process for New Hires==
==Overall Process for New Hires==


#New employee submits a signed contract to the Finance Office
#'''[Day 0]''' New employee submits a signed contract to Human Resources (HR)
#HR creates Veracross record for new employee
#'''[Day 1]''' HR creates a Veracross record for new employee
#Registrar reviews the record and enters information into Veracross (Ex: schedule)
#*Technology/Registrar are automatically notified of the new Employee record overnight
#Technology department is automatically notified of the new Employee record when the script runs overnight
#'''[Day 2]''' Registrar reviews the record and enters information into Veracross (Ex: schedule)
#Technology department creates accounts for new employee (excluding phone extensions)
#'''[Day 3]''' Technology creates accounts for new employee
#Technology department will send account information to the new hire
#*Technology will automatically send account information to the new hire as part of the account creation process
#*The email new users receive directs them to our Getting Started Guide, and asks them to fill out a computer-request form and contact their supervisor from their new account.


==New Faculty Members Automatically Receive the Following==
==New Faculty Members Automatically Receive the Following==
Line 24: Line 24:
* Active Directory account (Okta, WiFi, printing)
* Active Directory account (Okta, WiFi, printing)
* Google Account (Email, Calendars, Drive, Groups, etc.)
* Google Account (Email, Calendars, Drive, Groups, etc.)
* Schoology account: learning.riverdale.edu
* Schoology account = learning.riverdale.edu
* A listing in our Emergency Notification System
* A listing in our Emergency Notification System
* VoiceMail-only phone extension with VoiceMail-to-Email enabled


==New Employees that are Hired During the School Year==
== New Employees Account Creation Timing ==
'''New Employees that are Hired on the School-Year Cycle'''


* We will create accounts for new faculty for the upcoming school year '''around July 1st'''
* We will create accounts for new admins for the upcoming school year '''around June 1st'''
'''New Employees that are Hired During the School Year, or you need an account earlier than above.'''
The supervisor can ensure an RCS account is created by creating a support ticket:
# Log into ''support.riverdale.edu''
# Log into ''support.riverdale.edu''
# Create a new ticket
# Create a new ticket
Line 37: Line 43:
==New Students for Upcoming Academic Year==
==New Students for Upcoming Academic Year==


*Students enrolled for the coming school year will have accounts created automatically.
*Students enrolled for the coming school year will have accounts created automatically
*This is typically done in the middle of August
*This is typically done in the middle of August


Latest revision as of 16:25, 17 May 2025

Learning Instruction Community
SummaryLearn about the steps we take to create accounts for new employees
AuthorMaintained by Jeremy Martinez
HelpGet help with this article
Statusin need of review.

Overall Process for New Hires

  1. [Day 0] New employee submits a signed contract to Human Resources (HR)
  2. [Day 1] HR creates a Veracross record for new employee
    • Technology/Registrar are automatically notified of the new Employee record overnight
  3. [Day 2] Registrar reviews the record and enters information into Veracross (Ex: schedule)
  4. [Day 3] Technology creates accounts for new employee
    • Technology will automatically send account information to the new hire as part of the account creation process
    • The email new users receive directs them to our Getting Started Guide, and asks them to fill out a computer-request form and contact their supervisor from their new account.

New Faculty Members Automatically Receive the Following

  • Active Directory account (Okta, WiFi, printing)
  • Google Account (Email, Calendars, Drive, Groups, etc.)
  • Schoology account = learning.riverdale.edu
  • A listing in our Emergency Notification System

New Employees Account Creation Timing

New Employees that are Hired on the School-Year Cycle

  • We will create accounts for new faculty for the upcoming school year around July 1st
  • We will create accounts for new admins for the upcoming school year around June 1st

New Employees that are Hired During the School Year, or you need an account earlier than above.

The supervisor can ensure an RCS account is created by creating a support ticket:

  1. Log into support.riverdale.edu
  2. Create a new ticket
  3. Select Provisioning
  4. Select Employee User Account

New Students for Upcoming Academic Year

  • Students enrolled for the coming school year will have accounts created automatically
  • This is typically done in the middle of August

When an Employee Leaves Riverdale

We ask the supervisor to fill out a ticket for EACH departing employee so we can process appropriately:

  1. Log into support.riverdale.edu
  2. Create a new ticket
  3. Select Provisioning
  4. Select Employee User Account
  5. Select Deactivate employee user account
  6. Please fill out the questionnaire (one per employee). This creates the ticket so we can process the departing employee's account properly.
Retrieved from "https://howdoi.riverdale.edu/w/index.php?title=Understand_Account_Lifecycles&oldid=9415"