Care for LS Device: Difference between revisions

Summary	Tips on troubleshooting and caring for your child's LS issued device
Author	Maintained by Sammy Castro
Help	Get help with this article
Status	Up-to-date for the 2024-2025 school year.

Latest revision as of 13:33, 19 August 2024

Best Practices for Using an RCS Device

Below are some best practices and points to consider when using your RCS issued device at home:

Best Practices

To ensure your device runs smoothly throughout the day, please follow these tips. If you experience technical difficulties, submit a tech ticket y emailing us at support-ticket@riverdale.edu

Restart your device every 2 to 3 days
Close any unnecessary apps or tabs to maintain optimal performance
Charge your device regularly
Keep your device in a cool, dry location

Device Troubleshooting

If you experience technical difficulties with your device, please send an email to support-ticket@riverdale.edu.

We will schedule a time to assist you with troubleshooting your device via telephone or Google Meet.

If a replacement device is deemed necessary, the tech department will ask you to complete the following steps:

Submit a request to support-ticket@riverdale.edu
The technology department will contact you to confirm the shipping location and ensure someone is available to sign for said package.

Once your replacement is received, please make sure to check the following:

The device turns on.
The device connects to the internet

After confirming both, return the malfunctioning device using the same shipping box and the pre-paid return label included in the box. If the replacement fails either of the above, please contact the tech department by emailing at support-ticket@riverdale.edu

Web filtering & Content

For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls, and age-appropriate restrictions have been enabled for your child’s safety. Riverdale-issued devices use GoGuardian to ensure students' technology use is safe. Families can access this information through GoGuardian Parent, which allows them to monitor students' browsing data and device usage. For more information on setting up an account with GoGuardian Parent, please review our detailed help article.

Apps, add-on’s or extensions

Applications, add-ons, or extensions cannot be downloaded on managed devices. To access educational apps, add-ons, or extensions, you must submit a request to the technology department by emailing support-ticket@riverdale.edu.

Connecting the device to WiFi

Chromebook

To connect to a wireless network, select the Status Tray.
Select Not Connected - No Networks
Scroll through the list and then select your wireless network.
If your wireless network is secured, enter the password, and then select Connect.

Automatically connect to a network

If you have multiple Wi-Fi networks in your area, you can choose to automatically connect to a specific one:

Make sure you're connected to a Wi-Fi network.
At the bottom right, select the time.
Select Settings.
In the "Network" section, select Wi-Fi and then your network.
Turn on Automatically connect to this network.

Still do not see your network? Check out this apple support page for more information

@@ Line 1: / Line 1: @@
-==Receiving your child's device==
+{{AboxNew
-We will ship your child's device according to the arrangements you have made. The package must be signed for and if you do not receive it as expected, please contact us ASAP at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
+| name = Care for LS Devices
+| learning =
+| instruction =
+| community = x
+| summ = Tips on troubleshooting and caring for your child's LS issued device
+| maintained = SC
+| year = 2024-2025
+}}
+__TOC__
-*'''Please keep the shipping box and all packing material.'''
-*'''In the event your device is defective, we will provide you with a shipping label to return the device.'''
-==Using the device for remote learning==
+==Best Practices for Using an RCS Device==
-Please review our [[Help my lower school child with remote learning|help my lower school child with remote learning]] article for practical information about HOW your child will use this device for remote learning, and how you can support them.
+Below are some best practices and points to consider when using your RCS issued device at home:
+===Best Practices===
+To ensure your device runs smoothly throughout the day, please follow these tips. If you experience technical difficulties, submit a tech ticket y emailing us at support-ticket@riverdale.edu
+*Restart your device every 2 to 3 days
+*Close any unnecessary apps or tabs to maintain optimal performance
+*Charge your device regularly
+*Keep your device in a cool, dry location
+===Device Troubleshooting===
+If you experience technical difficulties with your device, please send an email to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
+We will schedule a time to assist you with troubleshooting your device via telephone or Google Meet.
+If a replacement device is deemed necessary, the tech department will ask you to complete the following steps:
+*Submit a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]
+*The technology department will contact you to confirm the shipping location and ensure someone is available to sign for said package.
+Once your replacement is received, please make sure to check the following:
+*The device turns on.
+*The device connects to the internet
+After confirming both, return the malfunctioning device using the same shipping box and the pre-paid return label included in the box. If the replacement fails either of the above, please contact the tech department by emailing at support-ticket@riverdale.edu
+===Web filtering & Content===
+For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls, and age-appropriate restrictions have been enabled for your child’s safety. Riverdale-issued devices use GoGuardian to ensure students' technology use is safe. Families can access this information through GoGuardian Parent, which allows them to monitor students' browsing data and device usage. For more information on setting up an account with GoGuardian Parent, please review our [[Use GoGuardian Parent|detailed help article]].
+===Apps, add-on’s or extensions===
+Applications, add-ons, or extensions cannot be downloaded on managed devices. To access educational apps, add-ons, or extensions, you must submit a request to the technology department by emailing support-ticket@riverdale.edu.
 ==Connecting the device to WiFi==
@@ Line 12: / Line 49: @@
 ===Chromebook===
-#To connect to a wireless network, select the Status Tray.<br> [[File:Image7.png|frameless]]
+#To connect to a wireless network, select the Status Tray.<br>  [[File:Status Tray.png|frameless]]
-#Select No network.<br>[[File:Image5.png|frameless]]
+#Select Not Connected - No Networks[[File:Network.png|none|thumb]]
 #Scroll through the list and then select your wireless network.
 #If your wireless network is secured, enter the password, and then select Connect.<br>[[File:Image2.png|frameless]]
+=====Automatically connect to a network=====
+If you have multiple Wi-Fi networks in your area, you can choose to automatically connect to a specific one:
+#Make sure you're connected to a Wi-Fi network.
+#At the bottom right, select the time.
+#Select Settings.
+#In the "Network" section, select Wi-Fi and then your network.
+#Turn on Automatically connect to this network.
+<!--
 ===iPad===
 [[File:Image1.png|alt=|right|frameless|401x401px]]
@@ Line 28: / Line 75: @@
 **''Secure Networks'': Wi-fi networks that are password protected and have a [[File:Image4.png|frameless|30x30px]] by their name. Enter the password and tap join.  If you cannot tap join, the password you’ve entered is incorrect.
 **After you join a network, you'll see [[File:Image3.png|frameless|30x30px]] next to the network and [[File:Image6.png|frameless|30x30px]] in the upper-left corner of your display
+-->
 Still do not see your network?  Check out [https://support.apple.com/en-us/HT202639 this apple support page] for more information
-<br clear="all">
+<br />
-==Best Practices for Using an RCS Device==
-Below are some best practices and points to consider when using your RCS issued device at home:
-===Web filtering & Content===
-For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety.
-===Apps, add-on’s or extensions===
-Applications, add-ons or extensions are not downloadable on managed devices.  To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]
-===Device Troubleshooting===
-If you begin to experience technical difficulties with your device, please send an email to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
-We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet.
-*If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following:
-*Submit a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]
-*The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package
-*Once your replacement is received, please make sure to check the following:
-**The device turns on
-**The device connects to the internet
-*After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box).  If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu
-===Device Replacement/Repair===
-If a device is lost, stolen or destroyed/damaged beyond repair while off-campus (including at home and during transit to/from school), the family will be responsible for the full replacement cost of:
-*$473 for an iPad
-*$430 for a Chromebook.
-We purchase accidental damage coverage and most broken screens and other minor issues will be covered under those policies. If the damage is beyond the scope of those policies we will at our discretion and best judgement ask families to pay for the repair or a device replacement.
-Families are responsible for replacing broken chargers with the equivalent OEM (Apple or Lenovo) product ([mailto:support-ticket@riverdale.edu contact us for details] if you find yourself in that situation). If there is a manufacturing defect or other non-user issue, we will investigate and determine the best course of action.
-===Device Packaging===
+[[Category:Family Resources]]
-Please keep the shipping box and all packing material.
-In the event your device is defective, we will provide you with a shipping label to return the device.