Understand Account Lifecycles: Difference between revisions

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{{abox
{{AboxNew
| name         = New User Accounts
| name = Understand Tech Onboarding
| summary      = Hiring a new employee? Go to the section of this document that corresponds with his/her start date. Wondering about a new/visiting/exchange student? Those details are here as well.
| learning =  
| for_employees = Y
| instruction =  
| for_students  =  
| community = x
| for_parents  =
| summ = Learn about the steps we take to create accounts for new employees
| cat1          =  RCS Software and Services
| maintained = RS
| cat2          =
| year = 2024-2025
| maintained   = RS
| year         = 2019-2020
}}
}}
__TOC__


===Overall Process for New Hires===
==Overall Process for New Hires==


#New employee submits a signed contract to the Finance Office
#New employee submits a signed contract to Human Resources (HR)
#HR creates Veracross record for new employee
#HR creates a Veracross record for new employee [Day 1]
#Registrar reviews the record and enters information into Veracross (Ex:schedule)
#*Technology/Registrar are automatically notified of the new Employee record overnight
#Technology department is automatically notified of the new Employee record when the script runs overnight
#Registrar reviews the record and enters information into Veracross (Ex: schedule) [Day 2]
#Technology department creates accounts for new employee (excluding phone extensions)
#Technology creates accounts for new employee [Day 3]
#Technology department will send account information to the new hire
#Technology will send account information to the new hire
#*The email new users receive directs them to our Getting Started Guide, and asks them to fill out a computer-request form and contact their supervisor from their new account.


===New Faculty Members Automatically Get the Following===
==New Faculty Members Automatically Receive the Following==


*Active Directory account (WiFi, Okta, printing)
* Active Directory account (Okta, WiFi, printing)
*Google Account (GMail, Calendars, Drive, Groups, etc.)
* Google Account (Email, Calendars, Drive, Groups, etc.)
*Schoology account: learning.riverdale.edu
* Schoology account = learning.riverdale.edu
*A listing in our Emergency Notification System
* A listing in our Emergency Notification System
*VoiceMail-only phone extension with VoiceMail-to-Email enabled


===New Employees that are Hired During the School Year===
==New Employees that are Hired During the School Year==
 
The supervisor can ensure an RCS account is created by creating a support ticket:
# Visit https://support.riverdale.edu
# Log into ''support.riverdale.edu''
# Open a new ticket
# Create a new ticket
# Select '''Provisioning'''
# Select '''Provisioning'''
# Select '''Employee User Account'''
# Select '''Employee User Account'''


===New Students for Upcoming Academic Year===
==New Students for Upcoming Academic Year==


*Students enrolled for the coming school year will have accounts created automatically.
*Students enrolled for the coming school year will have accounts created automatically
*This is typically done in the middle of August
*This is typically done in the middle of August


=== When an Employee Leaves Riverdale ===
== When an Employee Leaves Riverdale ==
We ask the supervisor to fill out a ticket so we can process the departing account:
We ask the supervisor to fill out a ticket for '''EACH''' departing employee so we can process appropriately:
# Log into ''support.riverdale.edu''
# Log into ''support.riverdale.edu''
# Create a new ticket
# Create a new ticket
# Choose '''Provisioning'''
# Select '''Provisioning'''
# Choose '''Employee User Account'''
# Select '''Employee User Account'''
# Choose '''Deactivate employee user account'''
# Select '''Deactivate employee user account'''
# Please fill out the questionnaire. This creates the ticket so we can process the departing employee's account properly.
# Please fill out the questionnaire (one per employee). This creates the ticket so we can process the departing employee's account properly.
 
{{SS}}

Latest revision as of 08:43, 16 September 2024

Howdoi Banner.png
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Learning Instruction Community
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SummaryLearn about the steps we take to create accounts for new employees
AuthorMaintained by Rob Shin
HelpGet help with this article
StatusUp-to-date for the 2024-2025 school year.

Overall Process for New Hires

  1. New employee submits a signed contract to Human Resources (HR)
  2. HR creates a Veracross record for new employee [Day 1]
    • Technology/Registrar are automatically notified of the new Employee record overnight
  3. Registrar reviews the record and enters information into Veracross (Ex: schedule) [Day 2]
  4. Technology creates accounts for new employee [Day 3]
  5. Technology will send account information to the new hire
    • The email new users receive directs them to our Getting Started Guide, and asks them to fill out a computer-request form and contact their supervisor from their new account.

New Faculty Members Automatically Receive the Following

  • Active Directory account (Okta, WiFi, printing)
  • Google Account (Email, Calendars, Drive, Groups, etc.)
  • Schoology account = learning.riverdale.edu
  • A listing in our Emergency Notification System

New Employees that are Hired During the School Year

The supervisor can ensure an RCS account is created by creating a support ticket:

  1. Log into support.riverdale.edu
  2. Create a new ticket
  3. Select Provisioning
  4. Select Employee User Account

New Students for Upcoming Academic Year

  • Students enrolled for the coming school year will have accounts created automatically
  • This is typically done in the middle of August

When an Employee Leaves Riverdale

We ask the supervisor to fill out a ticket for EACH departing employee so we can process appropriately:

  1. Log into support.riverdale.edu
  2. Create a new ticket
  3. Select Provisioning
  4. Select Employee User Account
  5. Select Deactivate employee user account
  6. Please fill out the questionnaire (one per employee). This creates the ticket so we can process the departing employee's account properly.
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