Access and Use Google Meet: Difference between revisions

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{{abox
{{AboxNew
| name         = Get Meet help and training
| name = Access and Use Google Meet
| summary      = Get Meet help and training
| learning = x
| for_employees = y
| instruction = x
| for_students  = y
| community = x
| cat1          = Google
| summ = Google Meet is video conferencing software used at the Hill and River campuses
| cat2          = Classroom technology and systems‏‎
| maintained = MV
| maintained   = JG
| year = 2024-2025
| year         = 2020-2021
}}
}}
__TOC__


Here are some pointers to get started using Google Meet! Google Meet is Riverdale's primary video conferencing platform, and can be used for school meetings, remote instruction, and more. Click on the links below or on the side of the article to get started.


=Get Hangouts Meet help and training=
* [[Access and Use Google Meet#Create%20Meeting|Create Meeting]]
    <p><strong>Need help? </strong>Choose from any of the guides below.</p>
* [[Access and Use Google Meet#Start%20Meeting|Start Meeting]]
* Level 1: Start and join video meetings
* [[Access and Use Google Meet#Configure%20Host%20Controls|Configure Host Controls]]
* Level 2: Collaborate in video meetings
* [[Access and Use Google Meet#Collaborate%20In%20Meetings|Collaborate In Meetings]]
* Level 3: Learn productivity tips for Meet
* [[Access and Use Google Meet#Set%20Up%20Participant%20Engagement|Set Up Participant Engagement]]
* [[Access and Use Google Meet#Schedule%20Meeting%20for%20Someone|Schedule Meeting for Someone]]


==Level 1: Start and join video meetings==
== Quick Tutorials ==
* [https://support.google.com/a/users/answer/9302870 Start a video meeting]
* [https://support.google.com/a/users/answer/9303069 Join a video meeting]
* [https://support.google.com/a/users/answer/9303164 Add people to a meeting]


==Level 2: Collaborate in video meetings==
* [https://www.iorad.com/player/2401955/Google-Calendar---Create-Google-Meet-calendar-meeting Google Meet - Create Google Calendar Meeting]
===Customize video meetings===
* [https://www.iorad.com/player/2401973/Google-Meet---Change-in-meeting-settings Google Meet - Change Meeting Settings]
* [https://support.google.com/a/users/answer/9292748 Change screen layouts in a meeting]
* [https://support.google.com/a/users/answer/7501121 Pin, mute, or remove meeting participants]
* [https://support.google.com/a/users/answer/9300310 Use captions in a video meeting]
* [https://support.google.com/a/users/answer/9518557 Use a phone for audio in a video meeting]
===Share resources in a video meeting===
* [https://support.google.com/a/users/answer/7290353 View meeting details and attachments]
* [https://support.google.com/a/users/answer/9308979 Send chat messages to video meeting participants]
* [https://support.google.com/a/users/answer/9308856?&ref_topic=9545472 Present during a video meeting]
===Broadcast video meetings to a larger group===
These options may or may not be available to our domain
* [https://support.google.com/a/users/answer/9308681?&ref_topic=9545472 Record a meeting]
* [https://support.google.com/a/users/answer/9308630 Live stream a video meeting]


==Level 3: Learn productivity tips for Meet==
== Create Meeting ==
* [https://support.google.com/a/users/answer/9283193 Plan and hold meetings from anywhere]
Creating a Google Meet meeting can be done in several ways. Google Meet integrates fully with Riverdale Google accounts, and because of that there are a couple of ways you can get started. [https://support.google.com/a/users/answer/9367363?sjid=1167441081412922120-NA#expand-all&zippy=%2Cstart-a-video-meeting%2Cadd-a-google-meet-video-meeting-to-your-google-calendar-event%2Cadd-a-zoom-video-meeting-to-your-google-calendar-event%2Cjoin-a-video-meeting-from-your-computer%2Cjoin-a-video-meeting-while-on-the-go%2Cadd-guests-to-a-video-meeting%2Csend-chat-messages-during-a-meeting%2Cpresent-your-screen%2Crecord-a-video-meeting%2Cturn-on-meeting-notifications%2Caudience-qa%2Claunch-a-poll%2Cuse-a-whiteboard%2Craise-your-hand%2Cadd-breakout-rooms%2Cchange-your-background Comprehensive support articles from Google can be found here] on Google's support pages.
* [https://support.google.com/a/users/answer/9283051 10 G Suite tips to work with remote teams]
* [https://support.google.com/a/users/answer/9282978 10 G Suite tips for great presentations]
* [https://support.google.com/a/users/answer/9283141 10 G Suite tips to onboard new team members]
* [https://support.google.com/a/users/answer/9283192 10 G Suite tips to improve communication]
* [https://support.google.com/a/users/answer/9282748 10 G Suite tips for brainstorming]
* [https://support.google.com/a/users/answer/9283140 10 G Suite tips to go paperless]


==Manage Hangouts Meet settings==
=== Create Instant Meeting ===
* [https://support.google.com/a/users/answer/7353922 Allow notifications from Meet, Chat, and classic Hangouts]
Creating an instant meeting will bring you directly to the video call. From there, you can invite guests directly, but it won't show up on your Calendar. These instant meetings are typically good for quick, non-recurring video calls.
* [https://support.google.com/a/users/answer/9302964 Change your camera, speakers, microphone, or video quality]
* [https://support.google.com/a/users/answer/9584655 Change your mobile camera or audio device for Meet]
* [https://support.google.com/a/users/answer/9298571?&ref_topic=9545478 Use G Suite keyboard shortcuts]


=Troubleshoot=
# In your browser, go to [https://meet.google.com Google Meet]
* [https://support.google.com/a/users/answer/7380413 Troubleshoot issues with Hangouts Meet]
# Click '''''New meeting'''''
* [https://support.google.com/a/users/answer/7290456 View known issues with Hangouts Meet]
# Click '''''Start an instant meeting'''''
 
=== Create Meeting in Google Calendar ===
If you create a Google Meet video conference in Google Calendar, all calendar invitees will automatically receive the correct link to join. This method is recommended if you know a video call will be necessary in advance of the event/meeting.
 
# In your browser, go to [https://calendar.google.com Google Calendar]
# Click on '''''Create''''' on the top left of the window
# Click on '''''Event'''''
# Add the relevant '''''Event Details''''' (title, description, location, time, date, etc.)
# Add a '''''Google Meet link''''' to your calendar appointment
#* If you've typically used '''''Zoom''''' in the past, click '''''Add video conferencing''''', then click '''''Google Meet'''''
# Invite our people to your meeting as you usually would for a calendar invite
# Click '''''Save'''''
 
Pro-tip: ''if you want to automatically create Google Meet links for ALL your meetings, check out [https://support.google.com/calendar/answer/9896448?hl=en this support article from Google] that shows you how to configure that on your account.''
 
== Start Meeting ==
There are a couple ways to start meetings using Google Meet. Two ways are outlined below. Generally, we recommend creating calendar invites with integrated Google Meet links so that all meeting invitees know where to start and join the meeting.
* If you create an '''''Instant Meeting''''', then your meeting will automatically start in your web browser
* If you created a '''''Google Calendar Event''''', there are two ways to quickly start the meeting:
*# Go to the calendar appointment, then click on '''''Join now''''' next to the meeting link
*# Go to https://meet.google.com, then click on the corresponding link for your meeting on the right-hand side of the window
 
== Configure Host Controls ==
You can configure host controls for a scheduled meeting or during a meeting that is already in progress. Here are [https://support.google.com/meet/answer/10885841?hl=en&co=GENIE.Platform%3DDesktop&oco=1#:~:text=receive%20meeting%20artifacts.-,Computer,-Android comprehensive instructions and explanations from Google] to refer to as a resource.
 
=== Add Co-host ===
For a scheduled meeting in Google Calendar:
 
# Click on the event
# Click on the '''''Edit icon'''''
# Click on the '''''Settings icon''''' next to the Google Meet link information
# Make sure '''''Host Management''''' is enabled (this should be enabled by default)
# Click on '''''Guests'''''
# Add '''''Co-hosts''''' as necessary
 
For an in-progress meeting in Google Meet:
 
# Click on the '''''People icon'''''
# Click on the '''''three dots''''' next to the person you want to make co-host
# Click on '''''Make co-host'''''
 
=== Adjust Screen Sharing and Chat Permissions ===
By default, everyone can share their screens during a Google Meet session. If you want to change this follow the instructions below.
 
For a scheduled meeting in Google Calendar:
 
# Click on the event
# Click on the '''''Edit icon'''''
# Click on the '''''Settings icon''''' next to the Google Meet link information
# Make sure '''''Host Management''''' is enabled and toggled on
# Change the settings you need to!
 
For an in-progress meeting in Google Meet:
 
# Click on the '''''Lock icon''''' on the bottom right
# Change the settings you need to!
 
=== Enable Waiting Room ===
If you want to enable a waiting room, there are two settings you want to check.
 
For meetings in Google Calendar already:
 
# Click on the '''''Settings icon''''' next to the Google Meet link. If you don't see the icon, then click '''''Edit''''' on the appointment first
# Click '''''Host Control'''''
# Toggle '''''Host must join before anyone else'''''.
 
For instant meetings:
 
# Click on the '''''Lock icon''''' in the bottom right
# Click '''''Host Control'''''
# Toggle '''''Host must join before anyone else.'''''
 
== Record Meetings ==
Recording a meeting will save the video and chat records of the recorded meeting segment. Recording will not happen by default, so make sure to record a meeting at the beginning if you know you need to do it. If you are the '''''Meeting Host''''' then you are able to record the meeting. The recorded video and chat files will be saved in your Riverdale Google Drive account in the '''''Meet Recording''''' folder.
 
# From a video meeting, at the bottom, click '''''Activities''''' (the button with a triangle, square, and circle)
# Click '''''Recording'''''
# Click '''''Start recording'''''
 
For more information about playing back the chat as subtitles, refer to [https://support.google.com/meet/answer/9308681?sjid=1167441081412922120-NA&visit_id=638313392861542117-3912648974&rd=1 this article from Google]. Rest assured, the video and chat is saved. The chat history can be played back by using VLC Media Player. Reach out to the Tech Team if you have questions about this.
 
== Collaborate In Meetings ==
 
=== Invite Meeting Guests ===
Once a meeting has started, you can always invite more people! You can either share the meeting link directly with participants or send an automatic email to participants with the meeting details. The steps to add participants are listed below.
 
* From a video meeting, at the bottom, click '''''People'''''
* Click '''''Add people'''''.
* To invite people to join the meeting
*# Click '''''Invite'''''
*# Enter the '''''name''''' or '''''email''''' of the guests
*# Click '''''Send email'''''.
* Guests get an email with the meeting link to join the meeting.
 
=== Send Chat Messages ===
During a meeting, you can send messages in the built-in Google Meet chat. If you're coming from a platform like Zoom, this should feel very familiar!
 
# Open '''''Meet'''''
# From a video meeting, at the bottom, click '''''Chat'''''
# Enter a message and click '''''Send'''''
 
'''''Note:''''' ''chat history is only saved if you record the meeting. You can play back chat messages using a platform like VLC Media Player. For more information about playing back the chat as subtitles, refer to [https://support.google.com/meet/answer/9308681?sjid=1167441081412922120-NA&visit_id=638313392861542117-3912648974&rd=1 this article from Google].''
 
=== Share Your Screen ===
 
==== Laptop ====
When you are in a meeting, you can share your window or your entire screen. To access these settings, follow these steps:
 
# On the bottom, click '''''Present now''''' and choose what to share
#* Your entire screen
#* A window
#* A tab
# Click '''''Share'''''
# When you’re done presenting, click '''''Stop presenting'''''.
 
==== Tablet or Mobile Device ====
 
# Install Google Meet for [https://apps.apple.com/us/app/google-meet/id1096918571 iOS] or [https://play.google.com/store/apps/details?id=com.google.android.apps.tachyon&hl=en_US&gl=US Android]
# Join the in-progress meeting
# Follow these instructions [https://support.google.com/meet/answer/9308856?hl=en&co=GENIE.Platform%3DiOS#:~:text=iPhone%20%26-,iPad,-Android iOS] and these instructions for [https://support.google.com/meet/answer/9308856?hl=en&co=GENIE.Platform%3DAndroid&oco=2#:~:text=Android,Computer Android]
 
As the meeting host, you can also change settings for meeting guests. For instance, you may want to limit who can share their screens. If you are interested in this, refer to [https://support.google.com/a/users/answer/11989526?hl=en#zippy=%2Clearn-how this article from Google support] or find a member of the Tech Team to show you.
 
== Set Up Participant Engagement ==
 
=== Enable Audience Q/A ===
 
# From a video meeting, at the bottom, click '''''Activities'''''
# Click '''''Q&A'''''
# Next to '''''Allow questions''''', click '''''Turn on'''''
 
=== Create Audience Polls ===
 
# In a meeting, at the bottom right, click '''''Activities'''''  
# Click '''''Polls'''''
# Click '''''Start a poll'''''
# Enter a '''''question''''' and '''''add options''''' for the poll
#* Tip: ''You can let users '''respond anonymously to Polls'''''<nowiki/>'''.''' ''Before you save or launch your poll, turn on '''Responses appear without names'''''
# Choose one:
#* To post your poll immediately, click '''''Launch'''''
#* To save your poll for later, click '''''Save'''''.
 
=== Create Whiteboards ===
 
# At the bottom right, click '''''Activities'''''
# Click '''''Whiteboarding'''''
# Select an option:
#* To create a new whiteboard, click '''''Start a new whiteboard'''''.
#* To open an existing whiteboard from your drive, shared drives, or computer, click '''''Choose from Drive''''' and find the corresponding '''''Jamboard file'''''
 
=== Raise Your Hand ===
 
# Click the '''''Hand icon''''' in the main meeting window near the bottom of the screen
# Remember to "un-raise" your hand after you've been called on
 
=== Create Breakout Rooms ===
 
# From a video meeting, at the bottom, click '''''Activities'''''
# Click '''''Breakout rooms'''''
# Click '''''Set up breakout rooms'''''
# Choose the number of breakout rooms. You can create up to 100
#* To move people into different rooms, '''''drag a participant's name to another room'''''.
# Click '''''Open rooms'''''
 
=== Change Your Background ===
 
# Depending on when you want to change your background, choose an option:
#* To change your background '''''before you join a meeting''''', on the bottom right of your meeting image, click '''''Change background'''''
#* To change your background '''''after''''' you join a meeting, at the bottom, click '''''More''''', then click '''''Change background'''''
# Choose a background option.
 
== Schedule Meeting for Someone ==
If you are someone on campus that schedules meetings on another person's behalf, you can do that as long as you are given access to someone's calendar to add/modify/delete events.
 
'''''To give someone else access to your calendar to schedule events and meetings''''':
 
# Open '''''Google Calendar'''''
# Click on '''''Settings''''' on the top of the page
# Click on '''''Settings''''' again
# Scroll down on the left until you see your calendar name (ex. ''Matthijs van Mierlo'')
# Click on the '''''calendar to share'''''
# Scroll down to '''''Share with specific groups or people'''''
# Click '''''Add people and groups'''''
# Search for the person you want to add
# In the '''''Permissions dropdown''''', select '''''Make changes and manage sharing'''''
 
'''''To schedule on someone's behalf:'''''
 
# Open '''''Google Calendar'''''
# Select the '''''calendar''''' you want to schedule for on the left. Make sure '''''it is the only calendar selected'''''.
# Schedule an event, and add the appropriate details
# Add '''''video conferencing''''' and select '''''Google Meet'''''
 
Any appointment you schedule this way will ensure that the event organizer is the person you're scheduling for.
 
== Get Help with Google Meet ==
If you still have questions after reading this article, or there are things you want to learn more about that are not listed here, please check the following article from Google:
 
* [https://support.google.com/a/users/answer/9367363?sjid=1167441081412922120-NA#expand-all&zippy=%2Cstart-a-video-meeting%2Cadd-a-google-meet-video-meeting-to-your-google-calendar-event%2Cadd-a-zoom-video-meeting-to-your-google-calendar-event%2Cjoin-a-video-meeting-from-your-computer%2Cjoin-a-video-meeting-while-on-the-go%2Cadd-guests-to-a-video-meeting%2Csend-chat-messages-during-a-meeting%2Cpresent-your-screen%2Crecord-a-video-meeting%2Cturn-on-meeting-notifications%2Caudience-qa%2Claunch-a-poll%2Cuse-a-whiteboard%2Craise-your-hand%2Cadd-breakout-rooms%2Cchange-your-background Using Google Meet]  
 
Of course you can also always reach out to a member of the Tech Team to help. We're more than happy to be resource moving forward!

Latest revision as of 14:45, 8 August 2024

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SummaryGoogle Meet is video conferencing software used at the Hill and River campuses
AuthorMaintained by Matthijs van Mierlo
HelpGet help with this article
StatusUp-to-date for the 2024-2025 school year.

Here are some pointers to get started using Google Meet! Google Meet is Riverdale's primary video conferencing platform, and can be used for school meetings, remote instruction, and more. Click on the links below or on the side of the article to get started.

Quick Tutorials

Create Meeting

Creating a Google Meet meeting can be done in several ways. Google Meet integrates fully with Riverdale Google accounts, and because of that there are a couple of ways you can get started. Comprehensive support articles from Google can be found here on Google's support pages.

Create Instant Meeting

Creating an instant meeting will bring you directly to the video call. From there, you can invite guests directly, but it won't show up on your Calendar. These instant meetings are typically good for quick, non-recurring video calls.

  1. In your browser, go to Google Meet
  2. Click New meeting
  3. Click Start an instant meeting

Create Meeting in Google Calendar

If you create a Google Meet video conference in Google Calendar, all calendar invitees will automatically receive the correct link to join. This method is recommended if you know a video call will be necessary in advance of the event/meeting.

  1. In your browser, go to Google Calendar
  2. Click on Create on the top left of the window
  3. Click on Event
  4. Add the relevant Event Details (title, description, location, time, date, etc.)
  5. Add a Google Meet link to your calendar appointment
    • If you've typically used Zoom in the past, click Add video conferencing, then click Google Meet
  6. Invite our people to your meeting as you usually would for a calendar invite
  7. Click Save

Pro-tip: if you want to automatically create Google Meet links for ALL your meetings, check out this support article from Google that shows you how to configure that on your account.

Start Meeting

There are a couple ways to start meetings using Google Meet. Two ways are outlined below. Generally, we recommend creating calendar invites with integrated Google Meet links so that all meeting invitees know where to start and join the meeting.

  • If you create an Instant Meeting, then your meeting will automatically start in your web browser
  • If you created a Google Calendar Event, there are two ways to quickly start the meeting:
    1. Go to the calendar appointment, then click on Join now next to the meeting link
    2. Go to https://meet.google.com, then click on the corresponding link for your meeting on the right-hand side of the window

Configure Host Controls

You can configure host controls for a scheduled meeting or during a meeting that is already in progress. Here are comprehensive instructions and explanations from Google to refer to as a resource.

Add Co-host

For a scheduled meeting in Google Calendar:

  1. Click on the event
  2. Click on the Edit icon
  3. Click on the Settings icon next to the Google Meet link information
  4. Make sure Host Management is enabled (this should be enabled by default)
  5. Click on Guests
  6. Add Co-hosts as necessary

For an in-progress meeting in Google Meet:

  1. Click on the People icon
  2. Click on the three dots next to the person you want to make co-host
  3. Click on Make co-host

Adjust Screen Sharing and Chat Permissions

By default, everyone can share their screens during a Google Meet session. If you want to change this follow the instructions below.

For a scheduled meeting in Google Calendar:

  1. Click on the event
  2. Click on the Edit icon
  3. Click on the Settings icon next to the Google Meet link information
  4. Make sure Host Management is enabled and toggled on
  5. Change the settings you need to!

For an in-progress meeting in Google Meet:

  1. Click on the Lock icon on the bottom right
  2. Change the settings you need to!

Enable Waiting Room

If you want to enable a waiting room, there are two settings you want to check.

For meetings in Google Calendar already:

  1. Click on the Settings icon next to the Google Meet link. If you don't see the icon, then click Edit on the appointment first
  2. Click Host Control
  3. Toggle Host must join before anyone else.

For instant meetings:

  1. Click on the Lock icon in the bottom right
  2. Click Host Control
  3. Toggle Host must join before anyone else.

Record Meetings

Recording a meeting will save the video and chat records of the recorded meeting segment. Recording will not happen by default, so make sure to record a meeting at the beginning if you know you need to do it. If you are the Meeting Host then you are able to record the meeting. The recorded video and chat files will be saved in your Riverdale Google Drive account in the Meet Recording folder.

  1. From a video meeting, at the bottom, click Activities (the button with a triangle, square, and circle)
  2. Click Recording
  3. Click Start recording

For more information about playing back the chat as subtitles, refer to this article from Google. Rest assured, the video and chat is saved. The chat history can be played back by using VLC Media Player. Reach out to the Tech Team if you have questions about this.

Collaborate In Meetings

Invite Meeting Guests

Once a meeting has started, you can always invite more people! You can either share the meeting link directly with participants or send an automatic email to participants with the meeting details. The steps to add participants are listed below.

  • From a video meeting, at the bottom, click People
  • Click Add people.
  • To invite people to join the meeting
    1. Click Invite
    2. Enter the name or email of the guests
    3. Click Send email.
  • Guests get an email with the meeting link to join the meeting.

Send Chat Messages

During a meeting, you can send messages in the built-in Google Meet chat. If you're coming from a platform like Zoom, this should feel very familiar!

  1. Open Meet
  2. From a video meeting, at the bottom, click Chat
  3. Enter a message and click Send

Note: chat history is only saved if you record the meeting. You can play back chat messages using a platform like VLC Media Player. For more information about playing back the chat as subtitles, refer to this article from Google.

Share Your Screen

Laptop

When you are in a meeting, you can share your window or your entire screen. To access these settings, follow these steps:

  1. On the bottom, click Present now and choose what to share
    • Your entire screen
    • A window
    • A tab
  2. Click Share
  3. When you’re done presenting, click Stop presenting.

Tablet or Mobile Device

  1. Install Google Meet for iOS or Android
  2. Join the in-progress meeting
  3. Follow these instructions iOS and these instructions for Android

As the meeting host, you can also change settings for meeting guests. For instance, you may want to limit who can share their screens. If you are interested in this, refer to this article from Google support or find a member of the Tech Team to show you.

Set Up Participant Engagement

Enable Audience Q/A

  1. From a video meeting, at the bottom, click Activities
  2. Click Q&A
  3. Next to Allow questions, click Turn on

Create Audience Polls

  1. In a meeting, at the bottom right, click Activities  
  2. Click Polls
  3. Click Start a poll
  4. Enter a question and add options for the poll
    • Tip: You can let users respond anonymously to Polls. Before you save or launch your poll, turn on Responses appear without names
  5. Choose one:
    • To post your poll immediately, click Launch
    • To save your poll for later, click Save.

Create Whiteboards

  1. At the bottom right, click Activities
  2. Click Whiteboarding
  3. Select an option:
    • To create a new whiteboard, click Start a new whiteboard.
    • To open an existing whiteboard from your drive, shared drives, or computer, click Choose from Drive and find the corresponding Jamboard file

Raise Your Hand

  1. Click the Hand icon in the main meeting window near the bottom of the screen
  2. Remember to "un-raise" your hand after you've been called on

Create Breakout Rooms

  1. From a video meeting, at the bottom, click Activities
  2. Click Breakout rooms
  3. Click Set up breakout rooms
  4. Choose the number of breakout rooms. You can create up to 100
    • To move people into different rooms, drag a participant's name to another room.
  5. Click Open rooms

Change Your Background

  1. Depending on when you want to change your background, choose an option:
    • To change your background before you join a meeting, on the bottom right of your meeting image, click Change background
    • To change your background after you join a meeting, at the bottom, click More, then click Change background
  2. Choose a background option.

Schedule Meeting for Someone

If you are someone on campus that schedules meetings on another person's behalf, you can do that as long as you are given access to someone's calendar to add/modify/delete events.

To give someone else access to your calendar to schedule events and meetings:

  1. Open Google Calendar
  2. Click on Settings on the top of the page
  3. Click on Settings again
  4. Scroll down on the left until you see your calendar name (ex. Matthijs van Mierlo)
  5. Click on the calendar to share
  6. Scroll down to Share with specific groups or people
  7. Click Add people and groups
  8. Search for the person you want to add
  9. In the Permissions dropdown, select Make changes and manage sharing

To schedule on someone's behalf:

  1. Open Google Calendar
  2. Select the calendar you want to schedule for on the left. Make sure it is the only calendar selected.
  3. Schedule an event, and add the appropriate details
  4. Add video conferencing and select Google Meet

Any appointment you schedule this way will ensure that the event organizer is the person you're scheduling for.

Get Help with Google Meet

If you still have questions after reading this article, or there are things you want to learn more about that are not listed here, please check the following article from Google:

Of course you can also always reach out to a member of the Tech Team to help. We're more than happy to be resource moving forward!