Enable/disable call forwarding on my phone: Difference between revisions

Summary	How to enable/disable call forward on my phone
Author	Maintained by Brian Clough
Help	Get help with this article
Status	Up-to-date for the 2024-2025 school year.

Latest revision as of 12:21, 17 October 2024

What is Call Forward

Call Forward redirects incoming calls to your voice mailbox (by default) or to an alternate number. Choose from the following Call Forward options:

Call Forward – Always: redirects all incoming calls
Call Forward – No Answer: redirects calls if you don’t answer after the programmed number of rings (1–10)
Call Forward – Busy: redirects calls when all lines are busy.

All Call Forward options are OFF by default. You can turn on Call Forward No Answer and Call Forward Busy at the same time.

Note: You cannot change your Call Forward settings while on a call.

Program Call Forward

6930 Phones

Click on Settings (Gear Icon)
Use the navigation ring and scroll over to Call Forward and press Select

Use the Dial Pad to enter the forwarding for one or more categories
Select the check box to enable call forwarding
Save the entries

RingCentral desktop Application

Click on Settings > Phone > Call Rules and Voicemail > Forward All Calls and make sure the option is clicked on. To modify the destination of forwarded calls click on the option and select Forward the Call from the dropdown for Incoming Calls. Make sure to save all changes before exiting the Settings.

RingCentral mobile Application

Click on Phone (bottom bar) > Settings (Gear icon in the upper-right) > Call rules and voicemail > Forward all calls and make sure the option is clicked on. To modify the destination of forwarded calls click on the option and select Forward the Call from the dropdown for Incoming Calls. Make sure to save all changes before exiting the Settings.

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-{{abox
+{{AboxNew
- | name          = How to enable/disable call forward on my phone
+| name = How to enable/disable call forward on my phone
- | summary       =
+| learning =
- | for_employees = y
+| instruction =
- | for_students  =
+| community = x
- | for_parents   =
+| summ = How to enable/disable call forward on my phone
- | cat1          =  Communication
+| maintained = BC
- | cat2          =
+| year = 2024-2025
- | maintained    = JG
- | year          = 2016-2017
 }}
+==What is Call Forward==
-== Call Forward ==
 Call Forward redirects incoming calls to your voice mailbox (by default) or to an alternate number. Choose from the following Call Forward options:
-• Call Forward – Always redirects all incoming calls
+*''Call Forward – Always:'' redirects all incoming calls
+*''Call Forward – No Answer:'' redirects calls if you don’t answer after the programmed number of rings (1–10)
-• Call Forward – No Answer redirects calls if you don’t answer after the programmed number of rings (1 – 10)
+*''Call Forward – Busy:'' redirects calls when all lines are busy.
-• Call Forward – Busy redirects calls when all lines are busy.
-All Call Forward options are OFF by default. You can turn on Call Forward No Answer and Call Forward Busy at the same time.
+All Call Forward options are OFF by default. You can turn on ''Call Forward No Answer'' and ''Call Forward Busy'' at the same time.
 Note: You cannot change your Call Forward settings while on a call.
-== '''Program Call Forward''' ==
+==Program Call Forward==
-[[File:Mitel 5312 Super Key.png|left]]
-'''This is the Super Key on the phone'''
-. Press (SUPERKEY), and then press >> until FEATURES? appears.
-. Press OK. CALL FORWARDING? appears.
-. Press OK. FWD ALWAYS: <current status> appears.
-Call Handling
-. Press ▼ to navigate to the desired Call Forward option.
-. Press OK to select the desired Call Forward option.
-. Press REVIEW. The current forwarding destination appears. If no forwarding is
-programmed, the top line of the display is blank.
-. For Call Forward No Answer option only, press OPTIONS, enter the number of desired
-rings (1 – 10) before a call is forwarded, and then press SAVE.
-. Press CHANGE, and then do one of the following:
-• To enter a URL as the destination, press URL, and then enter the URL.
-• To enter a name as the destination, press NAME, and then enter the name.
-. Press SAVE. After the information is saved, the same Call Forwarding option appears
-on the display with its new status. Note: You can disable this display using the Display
-Control section of the Feature Configuration page of the Web Configuration Tool.
-. Do one of the following:
-• To return to the main menu, press EXIT.
-• To return to the default display, press (SUPERKEY).
+===6930 Phones===
-== '''Enable/Disable Call Forward''' ==
+*Click on Settings (Gear Icon)
-. Press (SUPERKEY), and then press >> until FEATURES? appears.
+*Use the navigation ring and scroll over to Call Forward and press Select
-. Press OK. CALL FORWARDING? appears.
+[[File:Screen_Shot_2020-10-08_at_11.00.03_AM.png|alt=|none|thumb|300x300px]]
-. Press OK. FWD ALWAYS: <current status> appears.
+*Use the Dial Pad to enter the forwarding for one or more categories
+*Select the check box to enable call forwarding
+*Save the entries
-. Press ▼ to navigate to the desired Call Forward option.
+[[File:Screen Shot 2020-10-08 at 11.00.36 AM.png|thumb|alt=|none|300x300px]]
-. Once the desired Call Forwarding option appears, press TURNON or TURNOFF to
+===RingCentral desktop Application===
-enable or disable the Call Forwarding option. The Call Forwarding option and its new
+*Click on '''Settings > Phone > Call Rules and Voicemail > Forward All Calls''' and make sure the option is clicked on. To modify the destination of forwarded calls click on the option and select '''Forward the Call''' from the dropdown for Incoming Calls. Make sure to save all changes before exiting the Settings.
-status appears on the display.
+===RingCentral mobile Application===
-. Press OK, and then press (SUPERKEY) to return to the default display.
+*Click on '''Phone (bottom bar) > Settings (Gear icon in the upper-right) > Call rules and voicemail > Forward all calls''' and make sure the option is clicked on. To modify the destination of forwarded calls click on the option and select '''Forward the Call''' from the dropdown for Incoming Calls. Make sure to save all changes before exiting the Settings.