Enable/disable call forwarding on my phone

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Summary.png How to enable/disable call forward on my phone
IntendedE.png Intended for
Employees
Categories.png Categorized under
Communication
JG.jpg Maintained by
Jeffrey Gomez
2018-2019.png Up-to-date for the 2018-2019 school year.




Call Forward

Call Forward redirects incoming calls to your voice mailbox (by default) or to an alternate number. Choose from the following Call Forward options:

• Call Forward – Always redirects all incoming calls

• Call Forward – No Answer redirects calls if you don’t answer after the programmed number of rings (1 – 10)

• Call Forward – Busy redirects calls when all lines are busy.

All Call Forward options are OFF by default. You can turn on Call Forward No Answer and Call Forward Busy at the same time.

Note: You cannot change your Call Forward settings while on a call.

Program Call Forward

Mitel 5312 Super Key.png

This is the Super Key on the phone



1. Press (SUPERKEY), and then press >> until FEATURES? appears.

2. Press OK. CALL FORWARDING? appears.

3. Press OK. FWD ALWAYS: <current status> appears.

Call Handling

4. Press ▼ to navigate to the desired Call Forward option.

5. Press OK to select the desired Call Forward option.

6. Press REVIEW. The current forwarding destination appears. If no forwarding is

programmed, the top line of the display is blank.

7. For Call Forward No Answer option only, press OPTIONS, enter the number of desired

rings (1 – 10) before a call is forwarded, and then press SAVE.

8. Press CHANGE, and then do one of the following:

• To enter a URL as the destination, press URL, and then enter the URL.

• To enter a name as the destination, press NAME, and then enter the name.

9. Press SAVE. After the information is saved, the same Call Forwarding option appears

on the display with its new status. Note: You can disable this display using the Display

Control section of the Feature Configuration page of the Web Configuration Tool.

10. Do one of the following:

• To return to the main menu, press EXIT.

• To return to the default display, press (SUPERKEY).

Enable/Disable Call Forward

1. Press (SUPERKEY), and then press >> until FEATURES? appears.

2. Press OK. CALL FORWARDING? appears.

3. Press OK. FWD ALWAYS: <current status> appears.

4. Press ▼ to navigate to the desired Call Forward option.

5. Once the desired Call Forwarding option appears, press TURNON or TURNOFF to

enable or disable the Call Forwarding option. The Call Forwarding option and its new

status appears on the display.

6. Press OK, and then press (SUPERKEY) to return to the default display.

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