Care for LS Device: Difference between revisions

Summary	Tips on troubleshooting and caring for your child's LS issued device
Author	Maintained by Sammy Castro
Help	Get help with this article
Status	Up-to-date for the 2024-2025 school year.

Latest revision as of 13:33, 19 August 2024

Best Practices for Using an RCS Device

Below are some best practices and points to consider when using your RCS issued device at home:

Best Practices

To ensure your device runs smoothly throughout the day, please follow these tips. If you experience technical difficulties, submit a tech ticket y emailing us at support-ticket@riverdale.edu

Restart your device every 2 to 3 days
Close any unnecessary apps or tabs to maintain optimal performance
Charge your device regularly
Keep your device in a cool, dry location

Device Troubleshooting

If you experience technical difficulties with your device, please send an email to support-ticket@riverdale.edu.

We will schedule a time to assist you with troubleshooting your device via telephone or Google Meet.

If a replacement device is deemed necessary, the tech department will ask you to complete the following steps:

Submit a request to support-ticket@riverdale.edu
The technology department will contact you to confirm the shipping location and ensure someone is available to sign for said package.

Once your replacement is received, please make sure to check the following:

The device turns on.
The device connects to the internet

After confirming both, return the malfunctioning device using the same shipping box and the pre-paid return label included in the box. If the replacement fails either of the above, please contact the tech department by emailing at support-ticket@riverdale.edu

Web filtering & Content

For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls, and age-appropriate restrictions have been enabled for your child’s safety. Riverdale-issued devices use GoGuardian to ensure students' technology use is safe. Families can access this information through GoGuardian Parent, which allows them to monitor students' browsing data and device usage. For more information on setting up an account with GoGuardian Parent, please review our detailed help article.

Apps, add-on’s or extensions

Applications, add-ons, or extensions cannot be downloaded on managed devices. To access educational apps, add-ons, or extensions, you must submit a request to the technology department by emailing support-ticket@riverdale.edu.

Connecting the device to WiFi

Chromebook

To connect to a wireless network, select the Status Tray.
Select Not Connected - No Networks
Scroll through the list and then select your wireless network.
If your wireless network is secured, enter the password, and then select Connect.

Automatically connect to a network

If you have multiple Wi-Fi networks in your area, you can choose to automatically connect to a specific one:

Make sure you're connected to a Wi-Fi network.
At the bottom right, select the time.
Select Settings.
In the "Network" section, select Wi-Fi and then your network.
Turn on Automatically connect to this network.

Still do not see your network? Check out this apple support page for more information

@@ Line 1: / Line 1: @@
-== Connecting your device to WiFi ==
+{{AboxNew
+| name = Care for LS Devices
+| learning =
+| instruction =
+| community = x
+| summ = Tips on troubleshooting and caring for your child's LS issued device
+| maintained = SC
+| year = 2024-2025
+}}
+__TOC__
-=== Chromebook ===
-# To connect to a wireless network, select the Status Tray.
+==Best Practices for Using an RCS Device==
-# Select No network.
-# Scroll through the list and then select your wireless network.
-# If your wireless network is secured, enter the password, and then select Connect.
-=== iPad ===
-* From your Home screen, go to Settings > Wi-Fi.
-* Turn on Wi-Fi. Your device will automatically search for available Wi-Fi networks.
-* Tap the name of the Wi-Fi network that you want to join.
-* You will see the following options:
-** ''My Networks'': Wi-Fi networks that you've connected with before.
-** ''Public Networks'': Available Wi-Fi networks that you've never connected with before.
-** ''Secure Networks'': Wi-fi networks that are password protected and have a [image] by their name. Enter the password and tap join.  If you cannot tap join, the password you’ve entered is incorrect.
-** After you join a network, you'll see [image] next to the network and [image] in the upper-left corner of your display
-Still do not see your network?  Check out [https://support.apple.com/en-us/HT202639 this apple support page] for more information
-== Best Practices for Using an RCS Device ==
 Below are some best practices and points to consider when using your RCS issued device at home:
-=== Web filtering & Content ===
+===Best Practices===
-For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety.
+To ensure your device runs smoothly throughout the day, please follow these tips. If you experience technical difficulties, submit a tech ticket y emailing us at support-ticket@riverdale.edu
-=== Apps, add-on’s or extensions ===
+*Restart your device every 2 to 3 days
-Applications, add-ons or extensions are not downloadable on managed devices.  To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to support-ticket@riverdale.edu
+*Close any unnecessary apps or tabs to maintain optimal performance
+*Charge your device regularly
+*Keep your device in a cool, dry location
-=== Troubleshooting/Device Repair ===
+===Device Troubleshooting===
-If you begin to experience technical difficulties with your device, please send an email to support-ticket@riverdale.edu  We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet.
+If you experience technical difficulties with your device, please send an email to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
-* If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following:
+We will schedule a time to assist you with troubleshooting your device via telephone or Google Meet.
-* Submit a request to support-ticket@riverdale.edu
-* The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package
-* Once your replacement is received, please make sure to check the following:
-** The device turns on
-** The device connects to the internet
-* After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box).  If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu
-Best Practices for Using an RCS Device
+If a replacement device is deemed necessary, the tech department will ask you to complete the following steps:
-Below are some best practices and points to consider when using your RCS issued device at home:
+*Submit a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]
+*The technology department will contact you to confirm the shipping location and ensure someone is available to sign for said package.
-Web filtering & Content
-For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety.
-Apps, add-on’s or extensions
+Once your replacement is received, please make sure to check the following:
-Applications, add-ons or extensions are not downloadable on managed devices.  To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to support-ticket@riverdale.edu
+*The device turns on.
+*The device connects to the internet
+After confirming both, return the malfunctioning device using the same shipping box and the pre-paid return label included in the box. If the replacement fails either of the above, please contact the tech department by emailing at support-ticket@riverdale.edu
-Troubleshooting/Device Repair
+===Web filtering & Content===
-If you begin to experience technical difficulties with your device, please send an email to support-ticket@riverdale.edu  We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet.
+For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls, and age-appropriate restrictions have been enabled for your child’s safety. Riverdale-issued devices use GoGuardian to ensure students' technology use is safe. Families can access this information through GoGuardian Parent, which allows them to monitor students' browsing data and device usage. For more information on setting up an account with GoGuardian Parent, please review our [[Use GoGuardian Parent|detailed help article]].
-If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following:
+===Apps, add-on’s or extensions===
-Submit a request to support-ticket@riverdale.edu
+Applications, add-ons, or extensions cannot be downloaded on managed devices. To access educational apps, add-ons, or extensions, you must submit a request to the technology department by emailing support-ticket@riverdale.edu.
-The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package
-Once your replacement is received, please make sure to check the following:
-The device turns on
-The device connects to the internet
-After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box).  If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu
+==Connecting the device to WiFi==
+===Chromebook===
+#To connect to a wireless network, select the Status Tray.<br>  [[File:Status Tray.png|frameless]]
+#Select Not Connected - No Networks[[File:Network.png|none|thumb]]
+#Scroll through the list and then select your wireless network.
+#If your wireless network is secured, enter the password, and then select Connect.<br>[[File:Image2.png|frameless]]
+=====Automatically connect to a network=====
+If you have multiple Wi-Fi networks in your area, you can choose to automatically connect to a specific one:
+#Make sure you're connected to a Wi-Fi network.
+#At the bottom right, select the time.
+#Select Settings.
+#In the "Network" section, select Wi-Fi and then your network.
+#Turn on Automatically connect to this network.
+<!--
+===iPad===
+[[File:Image1.png|alt=|right|frameless|401x401px]]
+*From your Home screen, go to Settings > Wi-Fi.
+*Turn on Wi-Fi. Your device will automatically search for available Wi-Fi networks.
+*Tap the name of the Wi-Fi network that you want to join.
+*You will see the following options:
+**''My Networks'': Wi-Fi networks that you've connected with before.
+**''Public Networks'': Available Wi-Fi networks that you've never connected with before.
+**''Secure Networks'': Wi-fi networks that are password protected and have a [[File:Image4.png|frameless|30x30px]] by their name. Enter the password and tap join.  If you cannot tap join, the password you’ve entered is incorrect.
+**After you join a network, you'll see [[File:Image3.png|frameless|30x30px]] next to the network and [[File:Image6.png|frameless|30x30px]] in the upper-left corner of your display
+-->
+Still do not see your network?  Check out [https://support.apple.com/en-us/HT202639 this apple support page] for more information
+<br />
-Please keep the shipping box and all packing material.
+[[Category:Family Resources]]
-In the event your device is defective, we will provide you with a shipping label to return the device.