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Understand Account Lifecycles: Difference between revisions

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{{abox
{{AboxNew
| name         = New User Accounts
| name = Understand Tech Onboarding
| summary      = Hiring a new employee? Go to the section of this document that corresponds with his/her start date. Wondering about a new/visiting/exchange student? Those details are here as well.
| learning =  
| for_employees = Y
| instruction =  
| for_students  =  
| community = x
| for_parents  =
| summ = Learn about the steps we take to create accounts for new employees
| cat1          =  RCS Software and Services
| maintained = JM
| cat2          =
| year = 2024-2025
| maintained   = RS
| year         = 2016-2017
}}
}}
__TOC__


=== Overall Process for New Hires ===
==Overall Process for New Hires==
# New employee submits a signed contract to the Finance Office
# HR completes a “New Employees” Google Form
# Registrar enters new employee information into the system (based on "New Employees" Form)
# Technology department is automatically notified of the new Employee record when the script runs overnight
# Technology department creates accounts for new employee (excluding phone extensions)
# Technology department will send account information to the new hire and/or primary department chair/supervisor


=== New Faculty Members Automatically Get the Following ===
#'''[Day 0]''' New employee submits a signed contract to Human Resources (HR)
* Active Directory Account (computer logon, WiFi, Schoology, and MyRiverdale access)
#'''[Day 1]''' HR creates a Veracross record for new employee
* Google Account (GMail, Calendars, Drive, Groups, etc.)
#*Technology/Registrar are automatically notified of the new Employee record overnight
* Schoology account: learning.riverdale.edu
#'''[Day 2]''' Registrar reviews the record and enters information into Veracross (Ex: schedule)
#'''[Day 3]''' Technology creates accounts for new employee
#*Technology will automatically send account information to the new hire as part of the account creation process
#*The email new users receive directs them to our Getting Started Guide, and asks them to fill out a computer-request form and contact their supervisor from their new account.
 
==New Faculty Members Automatically Receive the Following==
 
* Active Directory account (Okta, WiFi, printing)
* Google Account (Email, Calendars, Drive, Groups, etc.)
* Schoology account = learning.riverdale.edu
* A listing in our Emergency Notification System
* A listing in our Emergency Notification System
* VoiceMail-only phone extension with VoiceMail-to-Email enabled


=== New Employees that are Hired During the School Year ===
== New Employees Account Creation Timing ==
# Open a ticket @ https://support.riverdale.edu
'''New Employees that are Hired on the School-Year Cycle'''
# Select '''Tech Support (Exact)'''
 
# Select '''Need Something New?'''
* We will create accounts for new faculty for the upcoming school year '''around July 1st'''
# Select '''New account creation request'''
* We will create accounts for new admins for the upcoming school year '''around June 1st'''
 
'''New Employees that are Hired During the School Year, or you need an account earlier than above.'''
 
The supervisor can ensure an RCS account is created by creating a support ticket:
# Log into ''support.riverdale.edu''
# Create a new ticket
# Select '''Provisioning'''
# Select '''Employee User Account'''
 
==New Students for Upcoming Academic Year==


=== New Students for Upcoming Academic Year ===
*Students enrolled for the coming school year will have accounts created automatically
* Students enrolled for the coming school year will have accounts created automatically.
*This is typically done in the middle of August
* This is typically done in the first two weeks of August


{{SS}}
== When an Employee Leaves Riverdale ==
We ask the supervisor to fill out a ticket for '''EACH''' departing employee so we can process appropriately:
# Log into ''support.riverdale.edu''
# Create a new ticket
# Select '''Provisioning'''
# Select '''Employee User Account'''
# Select '''Deactivate employee user account'''
# Please fill out the questionnaire (one per employee). This creates the ticket so we can process the departing employee's account properly.
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