howdoi

Resolve Printing Errors on MacOS: Difference between revisions

← Older edit
VisualWikitext
No edit summary
Mvanmierlo (talk | contribs)
1,827 edits
No edit summary
 
(24 intermediate revisions by 2 users not shown)
Line 1: Line 1:
{{abox
{{AboxNew
| name         = Fix "Hold for Authentication" when printing?
| name = Resolve printing errors on MacOS
| summary      = This page describes how to fix a common printing error.
| learning =  
| for_employees = Yes
| instruction =  
| for_students  = Yes
| community = x
| for_parents  =  
| summ = Resolve printing errors and issues on MacOS
| cat1          = RCS Software and Services
| maintained = MV
| cat2          =
| year = 2024-2025
| maintained   = RS
| year         = 2021-2022
}}
}}
The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase on your Mac OS computer or the saved password in Credential Manager on your Windows computer. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.
__TOC__
 
The '''''Hold for Authentication''''' message appears when you try to print after changing your Riverdale passphrase, but you haven't updated Keychain (macOS) or Credential Manager (Windows). Your laptop cannot authenticate to the Riverdale print server to submit print jobs.


== Have you ever seen this? ==
== Have you ever seen this? ==
[[File:HoldForAuthentication.png|450 px]]
[[File:Hold for Authentication (Updated 2025).png|500x500px]]
 
== What Does "Hold for Authentication" Mean? ==
This message appears when you try to print after changing your Riverdale passphrase, but you haven't updated Keychain. Your laptop is unable to authenticate to the Riverdale print server.
 
== macOS: Resolve Printing Errors ==
 
=== Using Self Service (Employees) ===
You can update your Keychain passphrase through the '''''Self Service''''' app on your macOS device.
# Open the '''''Self Service''''' app and log in with your '''''Riverdale username''''' and '''''passphrase'''''
# Select the '''''Keychain''''' Category on the right
# Click the '''''Update RCS-Print Keychain passphrase''''' policy
# Follow the prompts for entering your '''''Riverdale Username''''', '''''Passphrase''''', and '''''Laptop Password'''''
# Your printing keychain passphrase is now updated.


== What does "hold for authentication" mean? ==
=== Updating Keychain (Students) ===
This message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.


== How do I fix this? macOS ==
# Click the '''''Magnifying Glass icon''''' on the top right of your laptop screen
If you're enrolled in [https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self Service] you can update your Keychain passphrase through the Self Service app.
# Search for and open '''''Keychain Access'''''
# Open the Self Service app and log in with your RCS credentials
# Click '''''Open Keychain Access'''''
# Select the "Keychain" Category on the right
# Click '''''Login''''' on the top left
# Click the "Update RCS-Print Keychain passphrase" policy
# In the search bar, type “'''''print'''''”
# Follow the prompts for Username, Passphrase, and laptop password
# Find any entry titled “'''''rcs-print.riverdale.edu'''''”, “'''''rcs_copiers'''''” , or “'''''RCS_Copiers'''''” and '''''delete it''''' (right click, and delete)
# Your printing keychain passphrase is now updated
# Try printing again. You will be prompted for your '''''Riverdale username''''' and '''''passphrase'''''!
#* '''''IMPORTANT FOR MAC PRINTING'''''. Make sure your username and passphrase are as follows when prompted:
#* ex. Username: <your Riverdale username ex. mvanmierlo>
#* ex. Password: <your new Riverdale passphrase>


== Windows 10 ==
== Windows 11: Resolve Printing Errors ==
# Open '''Control Panel''' and select '''Credential Manager''' (you may need to change the view from Category to Icons in the top right)  
# Open '''''Control Panel''''' and select '''''Credential Manager''''' (you may need to change the view from Category to '''''Icons''''' in the top right)  
# Under Windows Credentials click on '''carbon''', then click '''edit'''
# Under '''''Windows Credentials''''' click on '''''carbon''''', then click '''''edit'''''
# Change your passphrase and click Save.
# Change your passphrase and click '''''Save'''''
Retrieved from "https://howdoi.riverdale.edu/wiki/Resolve_Printing_Errors_on_MacOS"