Resolve Printing Errors on MacOS: Difference between revisions

Summary	Resolve printing errors and issues on MacOS
Author	Maintained by Matthijs van Mierlo
Help	Get help with this article
Status	Up-to-date for the 2024-2025 school year.

← Older edit

Latest revision as of 19:42, 24 February 2025

The Hold for Authentication message appears when you try to print after changing your Riverdale passphrase, but you haven't updated Keychain (macOS) or Credential Manager (Windows). Your laptop cannot authenticate to the Riverdale print server to submit print jobs.

Have you ever seen this?

What Does "Hold for Authentication" Mean?

This message appears when you try to print after changing your Riverdale passphrase, but you haven't updated Keychain. Your laptop is unable to authenticate to the Riverdale print server.

macOS: Resolve Printing Errors

Using Self Service (Employees)

You can update your Keychain passphrase through the Self Service app on your macOS device.

Open the Self Service app and log in with your Riverdale username and passphrase
Select the Keychain Category on the right
Click the Update RCS-Print Keychain passphrase policy
Follow the prompts for entering your Riverdale Username, Passphrase, and Laptop Password
Your printing keychain passphrase is now updated.

Updating Keychain (Students)

Click the Magnifying Glass icon on the top right of your laptop screen
Search for and open Keychain Access
Click Open Keychain Access
Click Login on the top left
In the search bar, type “print”
Find any entry titled “rcs-print.riverdale.edu”, “rcs_copiers” , or “RCS_Copiers” and delete it (right click, and delete)
Try printing again. You will be prompted for your Riverdale username and passphrase!
- IMPORTANT FOR MAC PRINTING. Make sure your username and passphrase are as follows when prompted:
- ex. Username: <your Riverdale username ex. mvanmierlo>
- ex. Password: <your new Riverdale passphrase>

Windows 11: Resolve Printing Errors

Open Control Panel and select Credential Manager (you may need to change the view from Category to Icons in the top right)
Under Windows Credentials click on carbon, then click edit
Change your passphrase and click Save

@@ Line 1: / Line 1: @@
-{{JM}}
+{{AboxNew
-The "Hold for Authentication" message appears when you try to print after changing your RCS password and you haven't updated your printing keychain password on your Mac OS computer. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.
+| name = Resolve printing errors on MacOS
-[[Category:Mac OS X]]
+| learning =
+| instruction =
+| community = x
+| summ = Resolve printing errors and issues on MacOS
+| maintained = MV
+| year = 2024-2025
+}}
+__TOC__
+The '''''Hold for Authentication''''' message appears when you try to print after changing your Riverdale passphrase, but you haven't updated Keychain (macOS) or Credential Manager (Windows). Your laptop cannot authenticate to the Riverdale print server to submit print jobs.
 == Have you ever seen this? ==
-[[File:HoldForAuthentication.png|350 px]]
+[[File:Hold for Authentication (Updated 2025).png|500x500px]]
+== What Does "Hold for Authentication" Mean? ==
+This message appears when you try to print after changing your Riverdale passphrase, but you haven't updated Keychain. Your laptop is unable to authenticate to the Riverdale print server.
+== macOS: Resolve Printing Errors ==
+=== Using Self Service (Employees) ===
+You can update your Keychain passphrase through the '''''Self Service''''' app on your macOS device.
+# Open the '''''Self Service''''' app and log in with your '''''Riverdale username''''' and '''''passphrase'''''
+# Select the '''''Keychain''''' Category on the right
+# Click the '''''Update RCS-Print Keychain passphrase''''' policy
+# Follow the prompts for entering your '''''Riverdale Username''''', '''''Passphrase''''', and '''''Laptop Password'''''
+# Your printing keychain passphrase is now updated.
+=== Updating Keychain (Students) ===
-== What does "hold for authentication" mean? ==
+# Click the '''''Magnifying Glass icon''''' on the top right of your laptop screen
-This message appears when you try to print after changing your RCS password and you haven't updated your printing keychain password. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.
+# Search for and open '''''Keychain Access'''''
+# Click '''''Open Keychain Access'''''
+# Click '''''Login''''' on the top left
+# In the search bar, type “'''''print'''''”
+# Find any entry titled “'''''rcs-print.riverdale.edu'''''”, “'''''rcs_copiers'''''” , or “'''''RCS_Copiers'''''” and '''''delete it''''' (right click, and delete)
+# Try printing again. You will be prompted for your '''''Riverdale username''''' and '''''passphrase'''''!
+#* '''''IMPORTANT FOR MAC PRINTING'''''. Make sure your username and passphrase are as follows when prompted:
+#* ex. Username: <your Riverdale username ex. mvanmierlo>
+#* ex. Password: <your new Riverdale passphrase>
-== How do I fix this? ==
+== Windows 11: Resolve Printing Errors ==
-If you're enrolled in [https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self Service] you can update your Keychain Password through the Self Service app.
+# Open '''''Control Panel''''' and select '''''Credential Manager''''' (you may need to change the view from Category to '''''Icons''''' in the top right)
-# Open the Self Service app and log in with your RCS credentials
+# Under '''''Windows Credentials''''' click on '''''carbon''''', then click '''''edit'''''
-# Select the "Keychain" Category on the right
+# Change your passphrase and click '''''Save'''''
-# Click the "Update RCS-Print Keychain Password" policy
-# Follow the prompts for Username and Password
-# Your printing keychain password is now updated