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Update My Riverdale Passphrase and Resolve Printing Errors on MacOS: Difference between pages

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{{AboxNew
{{AboxNew
| name = Update Your RCS Passphrase
| name = Resolve printing errors on MacOS
| learning =  
| learning =  
| instruction =  
| instruction =  
| community = x
| community = x
| summ = Find information about setting or changing your RCS passphrase here
| summ = Resolve printing errors and issues on MacOS
| maintained = RS
| maintained = MV
| year = 2024-2025
| year = 2024-2025
}}
}}
__TOC__
__TOC__


=== READ THIS BEFORE you change your passphrase ===
The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain (macOS) or Credential Manager (Windows). Your laptop cannot authenticate to the RCS print server to submit print jobs.


* Updating your passphrase here '''will change it for both the domain passphrase (WiFi/printing) and Google/GMail'''.
== Have you ever seen this? ==
* You must '''update your RCS-Community WiFi credentials''' after changing your passphrase.
[[File:Hold for Authentication (Updated 2025).png|500x500px]]
* You must '''update your Google/GMail account settings''' on any devices (Mac, Windows, iPhones, iPads, etc) used to access your Riverdale e-mail and calendar.
* You must '''change settings for printing''' on campus; instructions are <add link>.


To reset your passphrase, you can visit [https://my.riverdale.edu myRiverdale]. 
== What does "Hold for Authentication" mean? ==
* '''If you are able to log in''' (with your own passphrase or a temporary passphrase) see the
This message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain. Your laptop is unable to authenticate to the RCS print server.
** [[#Setting a new passphrase before it expires]] section below. 
* '''If you do not have a working passphrase''',
** jump down to [[#Resetting a forgotten or expired passphrase]] section.  


===Getting ready before your passphrase expires===
== macOS ==
If you set your passphrase reset question phone number, you can easily recover a forgotten or expired passphrase:


#Log into http://my.riverdale.edu with your RCS credentials
=== Using Self Service (Employees) ===
#Click your name at top right and select '''Settings'''
You can update your Keychain passphrase through the '''''Self Service''''' app on your macOS device.
#Click '''Edit Profile''' at top right
# Open the '''''Self Service''''' app and log in with your '''''Riverdale username''''' and '''''passphrase'''''
#Add your phone number in the '''Forgot Passphrase Text Message''' box at bottom right
# Select the '''''Keychain''''' Category on the right
#Edit your '''Forgotten passphrase question''' if necessary
# Click the '''''Update RCS-Print Keychain passphrase''''' policy
# Follow the prompts for entering your '''''Riverdale Username''''', '''''Passphrase''''', and '''''Laptop Password'''''
# Your printing keychain passphrase is now updated.


===Setting a new passphrase before it expires===
=== Updating Keychain ===
[[File:Okta Settings.png|left|thumb]]
<br />


#Log into http://my.riverdale.edu with your RCS credentials
# Click the '''''Magnifying Glass icon''''' on the top right of your laptop screen
#Click your name, then '''Settings''' at top right
# Search for and open '''''Keychain Access'''''
#Click '''Edit Profile'''
# Click '''''Open Keychain Access'''''
#Enter your current password once, and then your new passphrase twice in the indicated fields. Please note that your passphrase must be at least '''12 characters''', and must have an '''uppercase letter''', a '''lowercase letter''', and a '''number or symbol'''. Your passphrase (password) also '''''cannot contain your name, or your username''''', and may not be a passphrase which you have used before.
# Click '''''Login''''' on the top left
#Click '''Change Password'''
# In the search bar, type “'''''print'''''”
# Find any entry titled “'''''rcs-print.riverdale.edu'''''”, “'''''rcs_copiers'''''” , or “'''''RCS_Copiers'''''” and '''''delete it''''' (right click, and delete)
# Try printing again. You will be prompted for your '''''Riverdale username''''' and '''''passphrase'''''!
#* '''''IMPORTANT FOR MAC PRINTING'''''. Make sure your username and passphrase are as follows when prompted:
#* ex. Username: <your Riverdale username ex. mvanmierlo>
#* ex. Password: <your new Riverdale passphrase>


[[File:Okta Change Password.png|left|thumb]]
== Windows 11 ==
 
# Open '''Control Panel''' and select '''Credential Manager''' (you may need to change the view from Category to '''Icons''' in the top right)
<br clear="all">
# Under '''Windows Credentials''' click on '''carbon''', then click '''edit'''
 
# Change your passphrase and click '''Save'''
===Resetting a forgotten or expired passphrase===
 
#Visit http://my.riverdale.edu
#Click '''Forgot Passphrase'''
#Choose to send a text message or e-mail
#*If you choose text message, then confirm your identity using the code sent to your phone
#*If you choose e-mail, then follow the instructions in the e-mail you receive from noreply@okta.com<br>OR<br>
#Answer your passphrase reset question
#Set your new passphrase
 
[[Category:Family Resources]]

Revision as of 19:07, 24 February 2025

Learning Instruction Community
SummaryResolve printing errors and issues on MacOS
AuthorMaintained by Matthijs van Mierlo
HelpGet help with this article
StatusUp-to-date for the 2024-2025 school year.

The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain (macOS) or Credential Manager (Windows). Your laptop cannot authenticate to the RCS print server to submit print jobs.

Have you ever seen this?

What does "Hold for Authentication" mean?

This message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain. Your laptop is unable to authenticate to the RCS print server.

macOS

Using Self Service (Employees)

You can update your Keychain passphrase through the Self Service app on your macOS device.

  1. Open the Self Service app and log in with your Riverdale username and passphrase
  2. Select the Keychain Category on the right
  3. Click the Update RCS-Print Keychain passphrase policy
  4. Follow the prompts for entering your Riverdale Username, Passphrase, and Laptop Password
  5. Your printing keychain passphrase is now updated.

Updating Keychain

  1. Click the Magnifying Glass icon on the top right of your laptop screen
  2. Search for and open Keychain Access
  3. Click Open Keychain Access
  4. Click Login on the top left
  5. In the search bar, type “print”
  6. Find any entry titled “rcs-print.riverdale.edu”, “rcs_copiers” , or “RCS_Copiers” and delete it (right click, and delete)
  7. Try printing again. You will be prompted for your Riverdale username and passphrase!
    • IMPORTANT FOR MAC PRINTING. Make sure your username and passphrase are as follows when prompted:
    • ex. Username: <your Riverdale username ex. mvanmierlo>
    • ex. Password: <your new Riverdale passphrase>

Windows 11

  1. Open Control Panel and select Credential Manager (you may need to change the view from Category to Icons in the top right)
  2. Under Windows Credentials click on carbon, then click edit
  3. Change your passphrase and click Save
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