Jump to content

Update My Riverdale Passphrase and Resolve Printing Errors on MacOS: Difference between pages

From howdoi
(Difference between pages)
VisualWikitext
No edit summary
 
Mvanmierlo (talk | contribs)
1,810 edits
No edit summary
 
Line 1: Line 1:
{{AboxNew
{{AboxNew
| name = Update Your RCS Passphrase
| name = Resolve printing errors on MacOS
| learning =  
| learning =  
| instruction =  
| instruction =  
| community = x
| community = x
| summ = Find information about setting or changing your RCS passphrase here
| summ = Resolve printing errors and issues on MacOS
| maintained = RS
| maintained = MV
| year = 2024-2025
| year = 2024-2025
}}
}}
__TOC__
__TOC__


To reset your passphrase, you can visit [https://my.riverdale.edu myRiverdale]. 
The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain (macOS) or Credential Manager (Windows). Your laptop cannot authenticate to the RCS print server to submit print jobs.
*If you are able to log in (with your own passphrase or a temporary passphrase) see the [[#Setting a new passphrase before it expires]] section below. 
*If you do not have a working passphrase, jump down to [[#Resetting a forgotten or expired passphrase]] section.  


'''Note: Setting your passphrase here will change it for both the domain passphrase and Google.''' You will need to update your account settings on any mobile devices (iPhones, iPads, etc) that you use to access Riverdale e-mail and calendar. You'll also need to change settings for printing on campus; instructions are [https://knowledge.riverdale.edu/index.php?title=Direct_Wireless_Printing/Changing_Password here].
== Have you ever seen this? ==
[[File:Hold for Authentication (Updated 2025).png|500x500px]]


===Getting ready before your passphrase expires===
== What does "Hold for Authentication" mean? ==
If you set your passphrase reset question phone number, you can easily recover a forgotten or expired passphrase:
This message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain. Your laptop is unable to authenticate to the RCS print server.


#Log into http://my.riverdale.edu with your RCS credentials
== macOS ==
#Click your name at top right and select '''Settings'''
#Click '''Edit Profile''' at top right
#Add your phone number in the '''Forgot Passphrase Text Message''' box at bottom right
#Edit your '''Forgotten passphrase question''' if necessary


===Setting a new passphrase before it expires===
=== Using Self Service (Employees) ===
[[File:Okta Settings.png|left|thumb]]
You can update your Keychain passphrase through the '''''Self Service''''' app on your macOS device.
<br />
# Open the '''''Self Service''''' app and log in with your '''''Riverdale username''''' and '''''passphrase'''''
# Select the '''''Keychain''''' Category on the right
# Click the '''''Update RCS-Print Keychain passphrase''''' policy
# Follow the prompts for entering your '''''Riverdale Username''''', '''''Passphrase''''', and '''''Laptop Password'''''
# Your printing keychain passphrase is now updated.


#Log into http://my.riverdale.edu with your RCS credentials
=== Updating Keychain ===
#Click your name, then '''Settings''' at top right
#Click '''Edit Profile'''
#Enter your current password once, and then your new passphrase twice in the indicated fields. Please note that your passphrase must be at least '''12 characters''', and must have an '''uppercase letter''', a '''lowercase letter''', and a '''number or symbol'''. Your passphrase (password) also '''''cannot contain your name, or your username''''', and may not be a passphrase which you have used before.
#Click '''Change Password'''


[[File:Okta Change Password.png|left|thumb]]
# Click the '''''Magnifying Glass icon''''' on the top right of your laptop screen
# Search for and open '''''Keychain Access'''''
# Click '''''Open Keychain Access'''''
# Click '''''Login''''' on the top left
# In the search bar, type “'''''print'''''”
# Find any entry titled “'''''rcs-print.riverdale.edu'''''”, “'''''rcs_copiers'''''” , or “'''''RCS_Copiers'''''” and '''''delete it''''' (right click, and delete)
# Try printing again. You will be prompted for your '''''Riverdale username''''' and '''''passphrase'''''!
#* '''''IMPORTANT FOR MAC PRINTING'''''. Make sure your username and passphrase are as follows when prompted:
#* ex. Username: <your Riverdale username ex. mvanmierlo>
#* ex. Password: <your new Riverdale passphrase>


<br clear="all">
== Windows 11 ==
 
# Open '''Control Panel''' and select '''Credential Manager''' (you may need to change the view from Category to '''Icons''' in the top right)
===Resetting a forgotten or expired passphrase===
# Under '''Windows Credentials''' click on '''carbon''', then click '''edit'''
 
# Change your passphrase and click '''Save'''
#Visit http://my.riverdale.edu
#Click '''Forgot Passphrase'''
#Choose to send a text message or e-mail
#*If you choose text message, then confirm your identity using the code sent to your phone
#*If you choose e-mail, then follow the instructions in the e-mail you receive from noreply@okta.com<br>OR<br>
#Answer your passphrase reset question
#Set your new passphrase
 
[[Category:Family Resources]]

Revision as of 19:07, 24 February 2025

Learning Instruction Community
SummaryResolve printing errors and issues on MacOS
AuthorMaintained by Matthijs van Mierlo
HelpGet help with this article
StatusUp-to-date for the 2024-2025 school year.

The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain (macOS) or Credential Manager (Windows). Your laptop cannot authenticate to the RCS print server to submit print jobs.

Have you ever seen this?

What does "Hold for Authentication" mean?

This message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain. Your laptop is unable to authenticate to the RCS print server.

macOS

Using Self Service (Employees)

You can update your Keychain passphrase through the Self Service app on your macOS device.

  1. Open the Self Service app and log in with your Riverdale username and passphrase
  2. Select the Keychain Category on the right
  3. Click the Update RCS-Print Keychain passphrase policy
  4. Follow the prompts for entering your Riverdale Username, Passphrase, and Laptop Password
  5. Your printing keychain passphrase is now updated.

Updating Keychain

  1. Click the Magnifying Glass icon on the top right of your laptop screen
  2. Search for and open Keychain Access
  3. Click Open Keychain Access
  4. Click Login on the top left
  5. In the search bar, type “print”
  6. Find any entry titled “rcs-print.riverdale.edu”, “rcs_copiers” , or “RCS_Copiers” and delete it (right click, and delete)
  7. Try printing again. You will be prompted for your Riverdale username and passphrase!
    • IMPORTANT FOR MAC PRINTING. Make sure your username and passphrase are as follows when prompted:
    • ex. Username: <your Riverdale username ex. mvanmierlo>
    • ex. Password: <your new Riverdale passphrase>

Windows 11

  1. Open Control Panel and select Credential Manager (you may need to change the view from Category to Icons in the top right)
  2. Under Windows Credentials click on carbon, then click edit
  3. Change your passphrase and click Save
Retrieved from "https://howdoi.riverdale.edu/w/index.php?title=Update_My_Riverdale_Passphrase&oldid=9266"