Understand Account Lifecycles: Difference between revisions

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~~To request an account~~ for new ~~incoming employee, please open a ticket at support.riverdale.edu~~

{{AboxNew

| name = Understand Tech Onboarding

| learning =

| instruction =

| community = x

| summ = Learn about the steps we take to create accounts for new employees

| maintained = JM

| year = 2024-2025

}}

__TOC__

=== Overall Process for New Hires ===

==Overall Process for New Hires==

# New employee submits a signed contract to ~~the Finance Office~~

# HR ~~completes~~ a ~~“New Employees” Google Form~~

#New employee submits a signed contract to Human Resources (HR)

~~# Registrar enters~~ new employee ~~information into the system (based on "New Employees" Form)~~

#HR creates a Veracross record for new employee [Day 1]

# Technology ~~department is~~ automatically notified of the new Employee record ~~when~~ the ~~script runs overnight~~

#*Technology/Registrar are automatically notified of the new Employee record overnight

# Technology ~~department~~ creates accounts for new employee ~~(excluding phone extensions)~~

#Registrar reviews the record and enters information into Veracross (Ex: schedule) [Day 2]

# Technology ~~department~~ will send account information to the new hire and~~/or primary department chair/~~supervisor

#Technology creates accounts for new employee [Day 3]

#Technology will send account information to the new hire

#*The email new users receive directs them to our Getting Started Guide, and asks them to fill out a computer-request form and contact their supervisor from their new account.

==New Faculty Members Automatically Receive the Following==

* Active Directory account (Okta, WiFi, printing)

* Google Account (Email, Calendars, Drive, Groups, etc.)

* Schoology account = learning.riverdale.edu

* A listing in our Emergency Notification System

==New Employees that are Hired During the School Year==

The supervisor can ensure an RCS account is created by creating a support ticket:

# Log into ''support.riverdale.edu''

# Create a new ticket

# Select '''Provisioning'''

# Select '''Employee User Account'''

==New Students for Upcoming Academic Year==

*Students enrolled for the coming school year will have accounts created automatically

*This is typically done in the middle of August

== When an Employee Leaves Riverdale ==

We ask the supervisor to fill out a ticket for '''EACH''' departing employee so we can process appropriately:

# Log into ''support.riverdale.edu''

# Create a new ticket

# Select '''Provisioning'''

# Select '''Employee User Account'''

# Select '''Deactivate employee user account'''

# Please fill out the questionnaire (one per employee). This creates the ticket so we can process the departing employee's account properly.

@@ Line 1: / Line 1: @@
-To request an account for new incoming employee, please open a ticket at support.riverdale.edu
+{{AboxNew
+| name = Understand Tech Onboarding
+| learning =
+| instruction =
+| community = x
+| summ = Learn about the steps we take to create accounts for new employees
+| maintained = JM
+| year = 2024-2025
+}}
+__TOC__
-=== Overall Process for New Hires ===
+==Overall Process for New Hires==
-# New employee submits a signed contract to the Finance Office
-# HR completes a “New Employees” Google Form
+#New employee submits a signed contract to Human Resources (HR)
-# Registrar enters new employee information into the system (based on "New Employees" Form)
+#HR creates a Veracross record for new employee [Day 1]
-# Technology department is automatically notified of the new Employee record when the script runs overnight
+#*Technology/Registrar are automatically notified of the new Employee record overnight
-# Technology department creates accounts for new employee (excluding phone extensions)
+#Registrar reviews the record and enters information into Veracross (Ex: schedule) [Day 2]
-# Technology department will send account information to the new hire and/or primary department chair/supervisor
+#Technology creates accounts for new employee [Day 3]
+#Technology will send account information to the new hire
+#*The email new users receive directs them to our Getting Started Guide, and asks them to fill out a computer-request form and contact their supervisor from their new account.
+==New Faculty Members Automatically Receive the Following==
+* Active Directory account (Okta, WiFi, printing)
+* Google Account (Email, Calendars, Drive, Groups, etc.)
+* Schoology account = learning.riverdale.edu
+* A listing in our Emergency Notification System
+==New Employees that are Hired During the School Year==
+The supervisor can ensure an RCS account is created by creating a support ticket:
+# Log into ''support.riverdale.edu''
+# Create a new ticket
+# Select '''Provisioning'''
+# Select '''Employee User Account'''
+==New Students for Upcoming Academic Year==
+*Students enrolled for the coming school year will have accounts created automatically
+*This is typically done in the middle of August
+== When an Employee Leaves Riverdale ==
+We ask the supervisor to fill out a ticket for '''EACH''' departing employee so we can process appropriately:
+# Log into ''support.riverdale.edu''
+# Create a new ticket
+# Select '''Provisioning'''
+# Select '''Employee User Account'''
+# Select '''Deactivate employee user account'''
+# Please fill out the questionnaire (one per employee). This creates the ticket so we can process the departing employee's account properly.