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Understand Account Lifecycles: Difference between revisions

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{{abox
{{AboxNew
| name         = New User Accounts
| name = Understand Tech Onboarding
| summary      = Hiring a new employee? Go to the section of this document that corresponds with his/her start date. Wondering about a new/visiting/exchange student? Those details are here as well.
| learning =  
| for_employees = Y
| instruction =  
| for_students  =  
| community = x
| for_parents  =
| summ = Learn about the steps we take to create accounts for new employees
| cat1          =  RCS Software and Services
| maintained = JM
| cat2          =
| year = 2024-2025
| maintained   = RS
| year         = 2019-2020
}}
}}
__TOC__


===Overall Process for New Hires===
==Overall Process for New Hires==


#New employee submits a signed contract to the Finance Office
#New employee submits a signed contract to Human Resources (HR)
#HR creates Veracross record for new employee
#HR creates a Veracross record for new employee [Day 1]
#Registrar reviews the record and enters information into Veracross (Ex:schedule)
#*Technology/Registrar are automatically notified of the new Employee record overnight
#Technology department is automatically notified of the new Employee record when the script runs overnight
#Registrar reviews the record and enters information into Veracross (Ex: schedule) [Day 2]
#Technology department creates accounts for new employee (excluding phone extensions)
#Technology creates accounts for new employee [Day 3]
#Technology department will send account information to the new hire
#Technology will send account information to the new hire
#*The email new users receive directs them to our Getting Started Guide, and asks them to fill out a computer-request form and contact their supervisor from their new account.


===New Faculty Members Automatically Get the Following===
==New Faculty Members Automatically Receive the Following==


*Active Directory account (WiFi, Okta, printing)
* Active Directory account (Okta, WiFi, printing)
*Google Account (GMail, Calendars, Drive, Groups, etc.)
* Google Account (Email, Calendars, Drive, Groups, etc.)
*Schoology account: learning.riverdale.edu
* Schoology account = learning.riverdale.edu
*A listing in our Emergency Notification System
* A listing in our Emergency Notification System
*VoiceMail-only phone extension with VoiceMail-to-Email enabled


===New Employees that are Hired During the School Year===
==New Employees that are Hired During the School Year==
The supervisor can ensure an RCS account is created by creating a support ticket:
# Log into ''support.riverdale.edu''
# Create a new ticket
# Select '''Provisioning'''
# Select '''Employee User Account'''


#Open a ticket @ https://support.riverdale.edu
==New Students for Upcoming Academic Year==
#Select '''Tech Support (Exact)'''
#Select '''Need Something New?'''
#Select '''New account creation request'''


===New Students for Upcoming Academic Year===
*Students enrolled for the coming school year will have accounts created automatically
 
*Students enrolled for the coming school year will have accounts created automatically.
*This is typically done in the middle of August
*This is typically done in the middle of August


=== When an Employee Leaves Riverdale ===
== When an Employee Leaves Riverdale ==
When an employee leaves RCS, we ask the supervisor to fill out a ticket so we can process the account:
We ask the supervisor to fill out a ticket for '''EACH''' departing employee so we can process appropriately:
# Log into ''support.riverdale.edu''
# Log into ''support.riverdale.edu''
# Choose '''Tech Support (Exact)'''
# Create a new ticket
# Choose '''Account Issue'''
# Select '''Provisioning'''
# Choose '''Departing Employee'''
# Select '''Employee User Account'''
# Please fill out the questionnaire. This creates the ticket so we can process the departing employee's account properly.
# Select '''Deactivate employee user account'''
 
# Please fill out the questionnaire (one per employee). This creates the ticket so we can process the departing employee's account properly.
{{SS}}
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